Michael Nuckols
Netadmin system engineer at Custom Information Services- Claim this Profile
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Bio
Eli Meier
I had the pleasure of working with Michael for several years, and I can honestly say that I have rarely come across a technical professional that is able to blend friendliness and approachability with professionalism as well has he does. Michael routinely served our most demanding customers with poise and calmness regardless of how tense the situation may have been. Michael has an excellent instinct for when to bring in external help, a skill that is often lacking in technical staff. We could always count on Michael to raise concerns when he saw areas for improvement, and he always accompanied those concerns with a suggestion for how to resolve the issue and a positive attitude towards those who were involved. Michael is a great asset to any team fortunate enough to work with him.
Aaron Johnstone
Michael has an incredible, positive attitude. I worked with him directly for ~7 years, and in every situation he witnesses, he has good questions to ask, directly offers to help, or both. Michael has a gift for understanding the impact of an issue to someone and shows real empathy and a sense of urgency while taking care of them. He is always looking for ways to contribute to the overall success of the team. He is humble; knows he doesn't know everything and asks great questions as a result. He's hungry for knowledge and finding better ways to do things. He's smart; he learns quickly and applies what he learns going forward. In short, a rockstar!
Eli Meier
I had the pleasure of working with Michael for several years, and I can honestly say that I have rarely come across a technical professional that is able to blend friendliness and approachability with professionalism as well has he does. Michael routinely served our most demanding customers with poise and calmness regardless of how tense the situation may have been. Michael has an excellent instinct for when to bring in external help, a skill that is often lacking in technical staff. We could always count on Michael to raise concerns when he saw areas for improvement, and he always accompanied those concerns with a suggestion for how to resolve the issue and a positive attitude towards those who were involved. Michael is a great asset to any team fortunate enough to work with him.
Aaron Johnstone
Michael has an incredible, positive attitude. I worked with him directly for ~7 years, and in every situation he witnesses, he has good questions to ask, directly offers to help, or both. Michael has a gift for understanding the impact of an issue to someone and shows real empathy and a sense of urgency while taking care of them. He is always looking for ways to contribute to the overall success of the team. He is humble; knows he doesn't know everything and asks great questions as a result. He's hungry for knowledge and finding better ways to do things. He's smart; he learns quickly and applies what he learns going forward. In short, a rockstar!
Eli Meier
I had the pleasure of working with Michael for several years, and I can honestly say that I have rarely come across a technical professional that is able to blend friendliness and approachability with professionalism as well has he does. Michael routinely served our most demanding customers with poise and calmness regardless of how tense the situation may have been. Michael has an excellent instinct for when to bring in external help, a skill that is often lacking in technical staff. We could always count on Michael to raise concerns when he saw areas for improvement, and he always accompanied those concerns with a suggestion for how to resolve the issue and a positive attitude towards those who were involved. Michael is a great asset to any team fortunate enough to work with him.
Aaron Johnstone
Michael has an incredible, positive attitude. I worked with him directly for ~7 years, and in every situation he witnesses, he has good questions to ask, directly offers to help, or both. Michael has a gift for understanding the impact of an issue to someone and shows real empathy and a sense of urgency while taking care of them. He is always looking for ways to contribute to the overall success of the team. He is humble; knows he doesn't know everything and asks great questions as a result. He's hungry for knowledge and finding better ways to do things. He's smart; he learns quickly and applies what he learns going forward. In short, a rockstar!
Eli Meier
I had the pleasure of working with Michael for several years, and I can honestly say that I have rarely come across a technical professional that is able to blend friendliness and approachability with professionalism as well has he does. Michael routinely served our most demanding customers with poise and calmness regardless of how tense the situation may have been. Michael has an excellent instinct for when to bring in external help, a skill that is often lacking in technical staff. We could always count on Michael to raise concerns when he saw areas for improvement, and he always accompanied those concerns with a suggestion for how to resolve the issue and a positive attitude towards those who were involved. Michael is a great asset to any team fortunate enough to work with him.
Aaron Johnstone
Michael has an incredible, positive attitude. I worked with him directly for ~7 years, and in every situation he witnesses, he has good questions to ask, directly offers to help, or both. Michael has a gift for understanding the impact of an issue to someone and shows real empathy and a sense of urgency while taking care of them. He is always looking for ways to contribute to the overall success of the team. He is humble; knows he doesn't know everything and asks great questions as a result. He's hungry for knowledge and finding better ways to do things. He's smart; he learns quickly and applies what he learns going forward. In short, a rockstar!
Credentials
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Microsoft MCP
MicrosoftMay, 2014- Sep, 2024 -
CompTIA A+
CompTIAOct, 2009- Sep, 2024
Experience
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Custom Information Services
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Netadmin system engineer
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Apr 2022 - Present
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Trif Technologies Inc
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United States
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Information Technology & Services
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1 - 100 Employee
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Sr. Systems Engineer
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Aug 2021 - Apr 2022
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M3 Networks
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Support Engineer
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Sep 2020 - Aug 2021
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Iconic IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Technician II
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Mar 2018 - Sep 2020
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McLane Intelligent Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Technician Tier II
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Jan 2017 - Feb 2018
Troubleshot both new and escalated IT issues for end users in small and medium businesses. Performed root cause analysis on issues escalated to Tier II level. Was part of a team that achieved and maintained a 97 percent customer satisfaction rating.
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Field Technician
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Oct 2010 - Jan 2017
Provided phone and on-site support for clients in Small and Medium businesses. Performed deployments of new workstations, printers, and software. Assisted over the phone and on-site for computer related issues as well as new implementations.
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Naman, Howell, Smith & Lee, PLLC
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United States
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Law Practice
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100 - 200 Employee
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Desktop Support Technician
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Feb 2010 - Oct 2010
Provide first level remote and desk side support for attorneys and legal staff. Assist with connectivity to Citrix Xenapp remote desktop environment. Managed workstation imaging and deployment. Provide first level remote and desk side support for attorneys and legal staff. Assist with connectivity to Citrix Xenapp remote desktop environment. Managed workstation imaging and deployment.
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Education
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Texas State Technical College Waco
Associate's degree, Computer Maintenance Technology