Experience

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  Googaia

  • Founder Of Googaia
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  GooGaia

  • Founder of GooGaia

    • Jan 2023 - Present

    After becoming a Father, I decided I wanted to do more to help others who were on that same journey. I founded GooGaia to provide just that. An online resource for new parents to find information about becoming parents and how to care for their little ones. In the future, I will be launching seve...

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  Apple

  • Sales Team Manager

    • Jul 2017 - Present

    Manage on-floor and back office sales, training, and support teams daily (75+ team members per day) to achieve operational excellence in a high-velocity retail environment, solving complex problems and customer escalations while also ensuring team morale stays high and team members feel 100% supported.Deliver an exceptional experience for the team and the customer. Lead daily team stand-ups to energize the team, revise daily strategy, provide/receive candid feedback, and adapt to market initiatives and challenges. React promptly to customer issues, monitor customers throughout the Apple retail customer lifecycle, and proactively engage with customers to acquire and retain them as Apple promoters.Customize and individualize the support, tools, resources and strategies that each direct report needs to perform their best. Troubleshoot and resolve in-store operations and logistical issues to achieve better efficiency and engagement, including inventory management, team trainings, point-of-sale and revenue operations, and product launch cycles.

  • Online Sales Chat Manager

    • Mar 2020 - Mar 2021

    Built a high-performing team of 15-30 retail store employees on the fly during the crisis phase of COVID-19 (with physical store closures) and cross-trained them on remote customer support and engagement. Designed and presented multiple large-scale trainings to help improve team performance in key chat/voice sales KPIs while also increasing customer NPS in interactions with the team.Adapted to a brand-new remote team environment. Iteratively improved performance management and team morale best practices based on team member feedback to build rapport and increase engagement and a sense of inclusion within the team during a difficult period.

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  Apple

  • Special Projects/Assignents

    • 2017 - 2019

    Apple Worldwide Developers Conference (WWDC). 2019: Selected (as top 1% retail performer) to join the team responsible for providing an unforgettable multi-day experience for over 5,000+ developers and the Apple Executive Team. Provided back office and logistical support and planning for the keynote address at the conference and multiple learning/lab breakout sessions. Apple Watch Special Training Event. 2015: Selected to spearhead Apple Watch first-time product launch training for 70+ team members across my regional Apple Retail market. Training required high discretion and protection of sensitive company materials and included solving brand-new technical, sales, and customer experience issues involved in introducing a new product line in the Apple Retail environment.

  • Sales Team Lead

    • May 2012 - May 2017

    Uncovered customers’ passions and generated excitement for Apple products via meaningful in-store interactions. Customized Apple product and services to meet an array of business and personal technology needs for customers and earn their loyalty.Mentored peers in technical Apple product knowledge, meeting ambitious on-job performance goals, and driving world-class customer experiences. Coached multiple peers successfully through promotions and top-tier performance ratings.

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  Appler Apps

  • Brooklyn, New York, United States

  • Small Business Owner

    • 2010 - 2012
    • Brooklyn, New York, United States

    Conceived, designed, developed, launched and marketed 5 full-stack apps for the Apple App Store. Featured on the “New and Noteworthy” page, achieved 70k+ downloads and generated $100k+ in mobile ad revenue.

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  Apple

  • New York, New York, United States

  • Technical Support Representative

    • 2007 - 2010
    • New York, New York, United States
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  Dodici Design

  • Boulder, Colorado, United States

  • Small Business Owner

    • 2005 - 2007
    • Boulder, Colorado, United States

    Conceptualized, designed and delivered high-end marketing collateral (digital and print assets) to multiple corporate clients as part of large-scale brand revitalization campaigns.