Back End Developer

• Feb 2023 - Present

Data Analyst

• Apr 2022 - Present

Microsoft Dynamics CRM Technical Support Engineer/Consultant

• Oct 2020 - Apr 2022

Act as the advanced technical contact for troubleshooting customer issues Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management Collaborate with domain experts (SMEs) and escalation managers when additional support is needed Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved Developed technical designs for customers, consultants, and contractors. Explained technical information in clear terms to non-technical individuals to promote better understanding. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Configured hardware, devices and software to set up workstations for employees. Aligned office departments and increased inter-department communication and data sharing. Helped streamline repair processes and update procedures for support action consistency. Delivered technical sales presentations to prospects and presented benefits and value of products. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Devised solutions to operations issues related to Office 365 and Windows, working closely via phone, email, live chat and web teleconference. Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team. Show less

Software Engineer

• Mar 2020 - Sep 2020

• Self-learn and built applications on the .Net Framework and debugged software applications • Contribute towards periodic review and report on the Unit’s activities - work progress, team performance and provide recommendation for continuous integration. • Contribute to the effective management of all enterprise solution projects. • Implementation of solution frameworks with a view to optimizing existing enterprise processes. • Self-learn and built applications on the .Net Framework and debugged software applications • Contribute towards periodic review and report on the Unit’s activities - work progress, team performance and provide recommendation for continuous integration. • Contribute to the effective management of all enterprise solution projects. • Implementation of solution frameworks with a view to optimizing existing enterprise processes.

Software Engineer

• Sep 2018 - Feb 2019

a. Develop web application and software, specifications, and technical interfaces. b. Analyze and evaluate user needs and develop software solution. c. Design, initiate and handle technical designs and application features. d. Develop, deliver and test software prototypes. f. Build flexible data models and seamless integration points. g. Coordinate with other developers and other professionals. h. support existing solutions of the company. a. Develop web application and software, specifications, and technical interfaces. b. Analyze and evaluate user needs and develop software solution. c. Design, initiate and handle technical designs and application features. d. Develop, deliver and test software prototypes. f. Build flexible data models and seamless integration points. g. Coordinate with other developers and other professionals. h. support existing solutions of the company.

Health Management Information System Officer

• Jan 2017 - Dec 2017