Experience

Avidyne Corporation

• United States
• 1 - 100 Employee

• Retired Manager Customer Support Administration

  • Apr 2007 - Feb 2022

  Lead the Customer Service Team in providing high levels of customer service to pilots, aircraft owners, and Avidyne dealers. During my time at Avidyne I have effectively managed the administration of an exchange pool valued at $800,000.00 to deliver an exchange unit within one business day with a 95% performance measurement in support of a fleet of over 5000 aircraft. This is a 25% improvement from April of 2007. The warranty claim response time at Avidyne is the best in the avionics industry… Show more Lead the Customer Service Team in providing high levels of customer service to pilots, aircraft owners, and Avidyne dealers. During my time at Avidyne I have effectively managed the administration of an exchange pool valued at $800,000.00 to deliver an exchange unit within one business day with a 95% performance measurement in support of a fleet of over 5000 aircraft. This is a 25% improvement from April of 2007. The warranty claim response time at Avidyne is the best in the avionics industry currently we average ten business days to process and approve warranty claims. We have expanded our technical and customer support staff by fifty percent and instituted a 24-7 on call service as well as tech support phone service from 6:30 AM Eastern time to 6:30 PM Eastern time in the U.S. We have recently established technical and service support in the European and Australia - Asian marketplace. We have steadily improved our customer service levels across our entire customer base while focusing on the OEM manufacturers such as Piper, Cirrus and Cessna.

• Customer and Technical Support Manager

  • Apr 2007 - Feb 2022



Piper Aircraft, Inc.

• Team Leader Warranty

  • Jun 1995 - Apr 2007

  Last position held Team Leader Warranty and member of the Piper Customer Service Leadership Team Responsibilities: I held a number of positions culminating with leading the warranty team and contributing to the Customer Service Leadership Team. Other positions held during my career at Piper include Supervisor of Final Assembly, Final Assembly Lead, and Final Assembly Mechanic. I am very familiar with BAAN, Tempus, Brio, and the interface with Piper Mart as well as the Microsoft Office… Show more Last position held Team Leader Warranty and member of the Piper Customer Service Leadership Team Responsibilities: I held a number of positions culminating with leading the warranty team and contributing to the Customer Service Leadership Team. Other positions held during my career at Piper include Supervisor of Final Assembly, Final Assembly Lead, and Final Assembly Mechanic. I am very familiar with BAAN, Tempus, Brio, and the interface with Piper Mart as well as the Microsoft Office applications. During my past with Piper I have been called upon to complete special projects and form cross functional teams that were required to complete various projects such as the Lycoming Engine Recovery effort in late 2002 which was completed on schedule and under budget. I have managed as many as 65 direct reports across three departments and done so effectively. I am confident my skills and experience will be an asset to Piper. Show less Last position held Team Leader Warranty and member of the Piper Customer Service Leadership Team Responsibilities: I held a number of positions culminating with leading the warranty team and contributing to the Customer Service Leadership Team. Other positions held during my career at Piper include Supervisor of Final Assembly, Final Assembly Lead, and Final Assembly Mechanic. I am very familiar with BAAN, Tempus, Brio, and the interface with Piper Mart as well as the Microsoft Office… Show more Last position held Team Leader Warranty and member of the Piper Customer Service Leadership Team Responsibilities: I held a number of positions culminating with leading the warranty team and contributing to the Customer Service Leadership Team. Other positions held during my career at Piper include Supervisor of Final Assembly, Final Assembly Lead, and Final Assembly Mechanic. I am very familiar with BAAN, Tempus, Brio, and the interface with Piper Mart as well as the Microsoft Office applications. During my past with Piper I have been called upon to complete special projects and form cross functional teams that were required to complete various projects such as the Lycoming Engine Recovery effort in late 2002 which was completed on schedule and under budget. I have managed as many as 65 direct reports across three departments and done so effectively. I am confident my skills and experience will be an asset to Piper. Show less



Goodyear Tire and Rubber Company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Master Technician

  • Feb 1992 - Jun 1995

  Diagnose and repair automobiles, prepare and present estimates to customers, and assist other technicians as necessary. I explained the diagnosis and repair estimates to our customers and made follow-up calls after the service was completed. Diagnose and repair automobiles, prepare and present estimates to customers, and assist other technicians as necessary. I explained the diagnosis and repair estimates to our customers and made follow-up calls after the service was completed.

• Quality Assurance Inspector

  • May 1976 - Jul 1990

  Inspect completed aircraft for airworthiness and Federal Aviation Administration regulation compliance. Verify completion of engineering orders and compliance of Piper Process Specifications. Work from complicated and detailed blueprints and assist in training new employees. I directly interfaced with Quality Assurance personnel from various foreign customers such as Lufthansa Airlines, All Nippon Airlines, and the Civil Aviation Administration of China. I held a number of… Show more Inspect completed aircraft for airworthiness and Federal Aviation Administration regulation compliance. Verify completion of engineering orders and compliance of Piper Process Specifications. Work from complicated and detailed blueprints and assist in training new employees. I directly interfaced with Quality Assurance personnel from various foreign customers such as Lufthansa Airlines, All Nippon Airlines, and the Civil Aviation Administration of China. I held a number of other positions increasing in responsibility ranging from preparing completed aircraft for paint to flight line to final assembly line mechanic. References: Available on request. Show less Inspect completed aircraft for airworthiness and Federal Aviation Administration regulation compliance. Verify completion of engineering orders and compliance of Piper Process Specifications. Work from complicated and detailed blueprints and assist in training new employees. I directly interfaced with Quality Assurance personnel from various foreign customers such as Lufthansa Airlines, All Nippon Airlines, and the Civil Aviation Administration of China. I held a number of… Show more Inspect completed aircraft for airworthiness and Federal Aviation Administration regulation compliance. Verify completion of engineering orders and compliance of Piper Process Specifications. Work from complicated and detailed blueprints and assist in training new employees. I directly interfaced with Quality Assurance personnel from various foreign customers such as Lufthansa Airlines, All Nippon Airlines, and the Civil Aviation Administration of China. I held a number of other positions increasing in responsibility ranging from preparing completed aircraft for paint to flight line to final assembly line mechanic. References: Available on request. Show less