Experience

JURA Inc.

• United States

• Customer Service Representative

  • Oct 2020 - Present

  • Answer phone calls and resolve complaints and inquiries while remaining within established policies, company standards and workflow • Resolve product or service issues by determining the cause of the problem, and explaining the steps required to come to a solution. • Perform order processing within the Navision system by opening customer accounts and by fulfilling repair and replacement requests, and handling return authorizations • Answer phone calls and resolve complaints and inquiries while remaining within established policies, company standards and workflow • Resolve product or service issues by determining the cause of the problem, and explaining the steps required to come to a solution. • Perform order processing within the Navision system by opening customer accounts and by fulfilling repair and replacement requests, and handling return authorizations



Physicians World

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Event Coordinator

  • Jan 2020 - May 2020

  Assisted coordinators with their daily responsibilities, including sending correspondences to speakers, updating representatives, and confirming/finalizing events. Collected receipts for speaker travel, food and beverage, and hotels. Answered phone calls from the office phone. Worked to meet the callers needs or transfer the call to the coordinator associated with the program in question. Assisted coordinators with their daily responsibilities, including sending correspondences to speakers, updating representatives, and confirming/finalizing events. Collected receipts for speaker travel, food and beverage, and hotels. Answered phone calls from the office phone. Worked to meet the callers needs or transfer the call to the coordinator associated with the program in question.



KeyBank

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Jan 2019 - Jan 2020

  • Complete standard teller transactions for customers including loan and credit card payments, cashing checks, processing large deposits for businesses, and producing official bank checks. • Ensure customer satisfaction by becoming familiar with loyal customers, consistently completing transactions accurately and resolving concerns with confidence. • Identify opportunities to recommend products that match customer needs in hopes of building strong relationships with the bank. • Complete standard teller transactions for customers including loan and credit card payments, cashing checks, processing large deposits for businesses, and producing official bank checks. • Ensure customer satisfaction by becoming familiar with loyal customers, consistently completing transactions accurately and resolving concerns with confidence. • Identify opportunities to recommend products that match customer needs in hopes of building strong relationships with the bank.



Best Buy

• Retail
• 700 & Above Employee

• Seasonal Sales Associate

  • Oct 2018 - Jan 2019

  • Served as a sales representative for several product categories in the store, including televisions, home audio, gaming appliances, and car electronics • Achieved customer satisfaction through attentive service and a personalized experience • Marketed additional offerings such as Total Tech Support and financing options through the Best Buy credit card to further customer relationships • Served as a sales representative for several product categories in the store, including televisions, home audio, gaming appliances, and car electronics • Achieved customer satisfaction through attentive service and a personalized experience • Marketed additional offerings such as Total Tech Support and financing options through the Best Buy credit card to further customer relationships



Albany Peer Education Club

• Treasurer

  • Sep 2017 - May 2018

  • Maintained the organization’s finances when spending or raising funds. • Completed payments to vendors in a timely fashion and properly documented expenses. • Actively participated in formulating the organization’s budget and discretionary funding requested from various sources on and off campus. • Maintained the organization’s finances when spending or raising funds. • Completed payments to vendors in a timely fashion and properly documented expenses. • Actively participated in formulating the organization’s budget and discretionary funding requested from various sources on and off campus.



Massry Center of Business

• Teaching Assistant/Mentor

  • Jul 2016 - May 2018

  • Guided a group of peer educators through class assignments and instructed them on the best ways to teach students. • Provided course support including proctoring exams and answering assignments or grading questions for 400+ BITM 215 students. • Practiced using advanced Microsoft Excel functions by tutoring students during office hours. • Refined public speaking skills by completing in-class group and individual presentations. • Guided a group of peer educators through class assignments and instructed them on the best ways to teach students. • Provided course support including proctoring exams and answering assignments or grading questions for 400+ BITM 215 students. • Practiced using advanced Microsoft Excel functions by tutoring students during office hours. • Refined public speaking skills by completing in-class group and individual presentations.



Wainscot Media

• United States
• Advertising Services
• 1 - 100 Employee

• Event Marketing Intern

  • Jun 2017 - Aug 2017

  • Contributed to the marketing and organization of BergenFest, Best in Monmouth Party and Expo and Best in Morris/Essex Party and Expo (250 businesses within 3 events – raising $250,000 in revenue). • Assisted the editorial team in fact checking three “Best of” winners from voter results totaling over 15,000 votes. • Created social media posts to announce official voting results to gain exposure for the events. • Worked closely with sales on soliciting local businesses to promote themselves at the events. Show less



Albany Sports Business Organization, University at Albany

• Member

  • Jan 2015 - Dec 2015

  Assisted the catering service at the Times Union Center as they hosted a WWE wrestling event. Prepared/served food, washed dishes. •Attended multiple events with the organization, including career fairs, Breast Cancer Awareness Walk, and social events with other organizations within the University. Assisted the catering service at the Times Union Center as they hosted a WWE wrestling event. Prepared/served food, washed dishes. •Attended multiple events with the organization, including career fairs, Breast Cancer Awareness Walk, and social events with other organizations within the University.



Party City

• United States
• Retail
• 1 - 100 Employee

• Retail Stock Clerk

  • Apr 2015 - Aug 2015

  Answered customers’ questions about merchandise and advised customers merchandise selection. (Approximately 30 customers per 8 hour shift) •Took inventory or examined merchandise to identify items to be reordered or replenished. (8 aisles and 250+ items in the store) •Restocked new or transferred merchandise from the warehouse upon the emptying of shelves or racks. (8 aisles and 250+ items in the store) Answered customers’ questions about merchandise and advised customers merchandise selection. (Approximately 30 customers per 8 hour shift) •Took inventory or examined merchandise to identify items to be reordered or replenished. (8 aisles and 250+ items in the store) •Restocked new or transferred merchandise from the warehouse upon the emptying of shelves or racks. (8 aisles and 250+ items in the store)