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Bio

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Melissa Techentin is a seasoned program manager and leader with 20+ years of experience in telecommunications, government, and project management. She has a strong background in leadership, public speaking, and vendor management, with expertise in strategic planning and team leadership. Melissa holds a degree in Business Management and has completed over 1,050 hours of continuing professional education courses.

Experience

  • Verizon Business
    • Silver Spring, MD
    • Center Engineer IV
      • Dec 2019 - Present
      • Silver Spring, MD
  • MasTec Network Solutions
    • Baltimore, Maryland Area
    • Project Manager
      • Jul 2014 - Dec 2019
      • Baltimore, Maryland Area

      ● Responsible for tracking, monitoring and escalating Telco and minor materials for all Engineering, Furnish and Installation Jobs for the MD/DC/PA and WV Turfs; Run Daily Reports to monitor work load● Investigate, audit and report on time line of jobs from Start Date to Equipment Ready Date● Tra...

  • The Judge Group
    • Silver Spring, MD
    • Data Network Engineer for Verizon
      • Jul 2013 - Jul 2014
      • Silver Spring, MD

      • Review traffic engineering recommendations, network deployment plans, and DSLAM growth requests • Analysis future needs of turf network and provide forecasts for an 18 month plan• Prepare and issue Capacity Creation Requests (CCRs) for new DSLAM/switch/router elements required in the High Speed...

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Management Professional
      • Dec 2000 - Jul 2012

      •Conducted detailed cost analysis on expenditures for building and maintaining telecommunication networks • Interfaced with installation vendors; issued RFQs, reviewed and negotiated scope of work and labor pricing, issued contracts value scheduled and monitored project milestones• Monitored in material acquisition expenditures. Generated detailed pricing reports on material acquisition requirements for each contract. Based on project plan requirements, issued material orders and expedited orders to ensure timely availability of material for project completion• Issued estimates, work orders, managed funding and closures of projects • Managed labor and material billing and audits, corrections and overview of budget review• Conducted sensitive employee and vendor billing audits• Conducted detailed budget analyses and audits for jobs, annually; enforced budget quality control and issued requests for adjustments• Managed escalations, identified potential problem areas and took corrective actions to minimize project impact•Generated monthly labor and material budget reports and presented the findings to the Engineering Team Director and Vice-President •Tracked all projects for cost-overruns, generated supplemental budgets; successfully revamped the budget process to reduce supplemental budgets• Generated ad-hoc budget reports for Capital and Maintenance budgets to facilitate managing expenditures, investigating questionable charges and issuing corrections•Generated detailed cost-comparison reports based on vendor bids for the Unit Manager and Director, facilitating significant cost savings and contract negotiations•Developed and documented methods and procedures for acquisition, vendor and installation contracts, as well as budget management • Single Point of Contact for budget Scaling project for MD/DC/VA region•Interfaced with internal and external units to ensure timely meeting of critical milestones for major projects

    • District Office Specialist - Client Relations/Staff Development Officer
      • Dec 1996 - Dec 2004

      Verizon (Previously Bell-Atlantic)Served as the District Contingency Planner; oversaw/approved expenditures; tracked and analyzed Capital-to- Expense Expenditures; served on the Safety Team and coordinated trainings; organized district-wide meetings; using MAP Info, created district maps identifying local telecommunication infrastructure• On behalf of the Director of Network Planning (DNP) completed special projects and presentations, conducted audits, and organized meetings •Resolved escalated issues referred to the DNP and investigated sensitive HR cases•Interfaced with cross-functional teams, departments and managers to enforce compliance with timetables and assignments•Conducted detailed accounting audits on billing, time charges, cost delegations and generated reports •Created team training documentation and implemented procedures to increase individual efficiency•Served as the Training Coordinator and visited various sites to deliver presentations on building and fostering inter-departmental coordination, increasing overall productivity and meeting performance matrixes •Conducted detailed research, developed matrixes for compliance with organizational financial reporting and created District-wide Tracking data for Employees •Identified billing errors and recaptured due to over-billingAuditor Vender Sourcing Office (Bell Atlantic) (1998-2000)Reviewed and evaluated job reporting process and enforced record management quality control• Increased efficiency of technician’s work sheets and decreased costs associated with inefficacies and errors Administrator/Dispatch (1996-1998)Liaised with Vendors, Vendor Managers and Site Supervisors to track and coordinate job completion process, as well as ensuring compliance with performance matrixes

    • Commissioner
      • 2007 - 2011
  • Southeastern District Police Community Relation...
    • Baltimore, MD Southeastern District Baltimore City
    • President, Southeastern Community Relations Council
      • Jan 2002 - Nov 2010
      • Baltimore, MD Southeastern District Baltimore City

      •Created a budget for the CRC over 8 years•Lobbied to Community Organizations, local and state-wide businesses, public officials and philanthropists to secure financial and grass-root backing in support of community projects•Served as the Public Relations Officer and Spokesperson for the SEDPC-C...

Education

  • 2007 - 2011
    Community College of Baltimore
  • 1968 - 1976
    Holy Rosary
  • Holy Rosary
  • Pearson

Suggested Services

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Industry Focus. “Telecommunications”

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