Experience

eStaff LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Systems Engineer/ IT Support

  • Sep 2021 - Present

  Desktop support role along with Network Support Element Desktop support role along with Network Support Element



Tech Telenta for Applied Matterials

• Deskside Support Technician

  • Sep 2016 - Oct 2022

  Repair and maintain Desktops, Laptops, and Printers. Load Software and hardware updates or replacement parts. Image and re-image devices. Assist with application troubleshooting. Repair and maintain Desktops, Laptops, and Printers. Load Software and hardware updates or replacement parts. Image and re-image devices. Assist with application troubleshooting.



Mondo for Trend Micro

• Systems Administrator

  • Apr 2016 - Jun 2016

  Deploy Laptops, install software, re-image devices and assist with basic help desk troubleshooting Deploy Laptops, install software, re-image devices and assist with basic help desk troubleshooting



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Information Management Specialist

  • Jun 2015 - Mar 2016

  Desktop Support Technician/ Help Desk Services for Xerox for TXTAG Desktop Support Technician/ Help Desk Services for Xerox for TXTAG



WhitakerIT for Austin Energy

• Desktop Support Technician

  • Apr 2014 - Jun 2015

  Desktop Support for Austin Energy Desktop Support for Austin Energy



Tech Mahindra (formerly Mahindra Satyam) for Applied Matrials

• Technical Support / Service Desk/ Core Team member

  • Mar 2012 - Apr 2014

  Mentor and training new Agents, by helping encourage and empower agents to be successful and share product knowledge. Showing where procedures for a given issues are located, providing troubleshooting tips for common issues Give guidance in difficult customer situations. Access and utilize tools such as Oracle AKT, Lotus Notes, Share Point, RSA Security, Remedy Ticketing Tool. Application Installation and Provisioning, Cisco Telepresence, WebEx E-meeting and such applications for Applied Employees. Troubleshoot issues of common business applications such as Outlook and other Microsoft Office Products, Lotus Notes, RSA Secure ID tokens, WebEx tools, Cisco IP Communicator, Remote Access issues and other level 1 support issues. Update Templates and Knowledge Bases for Agent use on troubleshooting steps and processes. Show less



Harte Hanks for Microsoft Hosted Exchange Services

• Technical Support Engineer

  • Feb 2008 - Jan 2012

  Mentor Tier One Agents, by helping encourage and empower agents to be successful, by showing where procedures for a given issue are located, providing troubleshooting tips for some issues, and guidance in difficult customer situations. Access and utilize tools such as CAP, Right Now, and MSSolve Ticketing Software, Project Studio, SMTP Server Log Searches, Dig sessions and further Telnet and PowerShell command prompt based trouble shooting. Keep and maintain alert postings customer facing and non-customer facing. Update Templates for Agent use on troubleshooting steps and processes. Troubleshoot client issues over the phone and by email communications to resolve client issues. Inbound and outbound calls meeting client requested follow up time agreements. Assess customers’ needs and expectations. Show less



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Production Specialist Engineer

  • Feb 2008 - Nov 2010

  I accessed and utilized several document creation tools such as Excel, Word, PowerPoint, Publisher, Adobe Illustrator, Adobe Photo Shop, and more for project creation. Assess customers’ needs and expectations. I produced quality check copies for approval before running full orders. Produced orders, printing, cutting, folding, lamination, padding, scoring, mounting and more. Assisted clients in self-serve areas of the store such as faxing, printing, internet access and more. Helped clients in the shipping area such as filling out shipping labels, packing, and shipping of deliverables. Show less



KULM/KNRG- Fort Bend Broadcasting

• Production Engineer/On-Air personality

  • Mar 2005 - Nov 2007

  Run switchboard for events such as ball games, and remotes. Produce, cut, and edit commercials and news broadcasts. Preform live on air show in the morning. Assist customers with producing commercials. Give on air announcements and giveaway’s for promotional events. Upload, and Edit musical selections. Enter data for commercial feeds to ensure the time slots are in accurate order. Run switchboard for events such as ball games, and remotes. Produce, cut, and edit commercials and news broadcasts. Preform live on air show in the morning. Assist customers with producing commercials. Give on air announcements and giveaway’s for promotional events. Upload, and Edit musical selections. Enter data for commercial feeds to ensure the time slots are in accurate order.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Aug 2003 - Mar 2005

  First started as Cashier my duties were to handle the register, manage money, and encourage sales. I moved to Customer Service Desk were I processed customer returns, and handled difficult customer situations. I worked briefly in women’s apparel were I assisted with displays, sorting and organizing the merchandise for easy accessibility to our customers. My last position I managed the cashiers on shift. I ensured cashiers were preforming under the store policy’s, ensured that the took appropriate breaks and lunches on their scheduled times, I ensured the appropriate amount of changes was kept in their registers, in times of high traffic I assisted with running of registers to keep the lanes from backing up. I reviewed cash in registers were counted and held the appropriate change at the end of cashiers shifts. Show less



Books A Million

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jan 2001 - Jul 2003

  First started as Cashier my duties were to handle the register, manage money, and encourage sales. I also handled the Customer Service Desk were I processed customer returns, and handled difficult customer situations. I placed special orders for customers if the product was not available in our store. Maintained a clean and presentable store front to ensure customers abilities to locate products effectively. I assisted with displays in the stores to draw further traffic. First started as Cashier my duties were to handle the register, manage money, and encourage sales. I also handled the Customer Service Desk were I processed customer returns, and handled difficult customer situations. I placed special orders for customers if the product was not available in our store. Maintained a clean and presentable store front to ensure customers abilities to locate products effectively. I assisted with displays in the stores to draw further traffic.



WT.net

• United States

• Technical Support Engineer Tier 1

  • Oct 1999 - Nov 2001

  Access and utilize tools for Ticketing Software. Use troubleshooting steps and processes for clients network connection issues. Troubleshoot client issues over the phone. Handle high volumes of inbound calls. Assess customers’ needs and expectations. Access and utilize tools for Ticketing Software. Use troubleshooting steps and processes for clients network connection issues. Troubleshoot client issues over the phone. Handle high volumes of inbound calls. Assess customers’ needs and expectations.