Senior Manager eCommerce & Project Lead

• Feb 2023 - Present

Senior Online Marketing Manager

• Apr 2021 - Feb 2023

• Management of eleven different Amazon Marketplaces (DE, IT, FR, UK, ES, NL, PL, SWE, TR, USA, BE)• Product Upload and Optimization of Product Portfolio on Amazon• Creation and Tracking of A+ Content, Amazon Store, Coupons, Deals & Amazon Ads (Sponsored Products, Sponsored Brands, Video & Display Ads)• Improvement of Buyer Journey on Amazon • Optimization of Onlineshop, Product Portfolio & SEO• Creation of monthly Newsletter (design & content)• Monthly reporting of Homepage Data• Tools: Shopify, Helium 10, Amazon Seller Central, Mailchimp, Sellerboard, Google Analytics, Google Ads Show less

Online Marketing Manager

• Jul 2019 - Mar 2021

• Tools: Shopify, Helium 10, Amazon Seller Central, Mailchimp, Sellerboard, Google Analytics, Google Ads

Marketing Expert

• Apr 2018 - Jul 2019

• Creating and managing Adwords campaigns for different countries in English and German • Managing different social media channels like Twitter, Facebook, Youtube and LinkedIn • Financial administration of Adwords, Twitter, Facebook and LinkedIn Ads • Analyzing website statistics in Google Analytics and Google Adwords • Search Engine Optimization • Creating newsletters (design & content) • Administration and organization of events and fairs • Tools: MailChimp, Google Analytics, Bing Ads, Google Ads, Facebook Ads, Twitter Ads, Twuffer, Google Search Console, Pipedrive Show less

Marketing Assistant

• Oct 2017 - Mar 2018

• Search Engine Optimization of the German page (+30% traffic after improvements) • Analyzing website statistics in Google Analytics • Creating and translating articles about travel and tourism in Spain for the German page • Find all my German articles here : https://www.ferienwohnungen-spanien.de/artikel/u/melissa-rojas-tanzer • Tools: Google Analytics, Google Docs, Ahrefs • Search Engine Optimization of the German page (+30% traffic after improvements) • Analyzing website statistics in Google Analytics • Creating and translating articles about travel and tourism in Spain for the German page • Find all my German articles here : https://www.ferienwohnungen-spanien.de/artikel/u/melissa-rojas-tanzer • Tools: Google Analytics, Google Docs, Ahrefs

Remote Customer Service

• Apr 2017 - Oct 2017

• Customer Service via Telefon and Chat • First level Support for technical problems • Executing Order by Customers • After Sales Emails • Complaint Management • Customer Advisory for Product Range • Customer Service via Telefon and Chat • First level Support for technical problems • Executing Order by Customers • After Sales Emails • Complaint Management • Customer Advisory for Product Range

Translator/ Content Writer

• Jul 2016 - Mar 2017

• Translating football articles posted on the Spanish and French version of the website/application into English • Writing my own articles in English, based on the latest news worldwide • Updating the English social media channels like Facebook and Twitter, uploading articles, pictures and videos on the Facebook fan page and answering messages • Find all my English articles here: https://www.besoccer.com/writer/mrojasta • Find all my French articles here: https://fr.besoccer.com/auteur/mrojasta Show less

Administrative

• Mar 2016 - Jun 2016

• Updating the content of the homepage in Spanish, German and French • Organisation of the agenda • Writing and answering emails and phone calls from international clients • Translating the content of the homepage and external sites into English, French and German • Managing of documents • Creating and editing of photos and video material for the homepage • Updating the content of the homepage in Spanish, German and French • Organisation of the agenda • Writing and answering emails and phone calls from international clients • Translating the content of the homepage and external sites into English, French and German • Managing of documents • Creating and editing of photos and video material for the homepage

Voluntario estudiante

• Aug 2014 - Aug 2015

• Traducciones voluntarias de inglés a espanol • Traducciones voluntarias de inglés a espanol

Estudiante en prácticas

• Mar 2015 - Apr 2015

• Atención al cliente • Creación de material cultural • Recepcionista, clases de apoyo de alemán • Actualización de la página de Facebook y gestión de facebook • Traducción de ofertas y diferentes programas • Atención al cliente • Creación de material cultural • Recepcionista, clases de apoyo de alemán • Actualización de la página de Facebook y gestión de facebook • Traducción de ofertas y diferentes programas

Estudiante en prácticas

• Jul 2014 - Oct 2014

• Preparación de material didáctico • Impartir clases de alemán hasta el nivel B2 • Rellenar la base de datos, facturas • Atención a clientes y recepcionista • Traducción de textos para la página web • Actualización de la página en Facebook • Preparación de material didáctico • Impartir clases de alemán hasta el nivel B2 • Rellenar la base de datos, facturas • Atención a clientes y recepcionista • Traducción de textos para la página web • Actualización de la página en Facebook