Experience

B2B Wave

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • Feb 2022 - Present



Wave HQ

• Canada
• Software Development
• 200 - 300 Employee

• Chargeback and Disputes Specialist

  • Aug 2020 - Mar 2022

• Customer Support Specialist

  • Dec 2019 - Aug 2020



Shopify Plus

• Technology, Information and Internet
• 100 - 200 Employee

• Plus Support Specialist

  • Sep 2019 - Dec 2019

  As a Plus Support Specialist, I help high-growth, high-volume merchants be successful. I provide white-glove support for enterprise-level businesses, assisting merchants with any technical issues, development questions, and best commerce practices. I take the time to understand our merchants' goals and advise upon how they can utilize Shopify's platform to achieve these, by offering long-term, sustainable solutions. As a Plus Support Specialist, I help high-growth, high-volume merchants be successful. I provide white-glove support for enterprise-level businesses, assisting merchants with any technical issues, development questions, and best commerce practices. I take the time to understand our merchants' goals and advise upon how they can utilize Shopify's platform to achieve these, by offering long-term, sustainable solutions.



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Customer Success Guru

  • Sep 2017 - Sep 2019

  I assisted potential and existing merchants in bringing their entrepreneurial aspirations to life. I would consistently provide engaging and thoughtful support through initiating business conversations, troubleshooting technical issues, and helping merchants navigate away from common pitfalls and towards greater success. Regardless of the type of the industry, scale of the company, geographical location, or selling platform - I would be there to help merchants build towards their future.Additionally, I acted as the main point of contact for my immediate team when necessary, and played an active role in nurturing and developing the skills of new hires.I also assisted with writing the course material for the pilot of Shopify's Open Learning Canada program at St. Lawrence College in Kingston; an exploratory program aimed at developing students' experiential learning and entrepreneurial skills for the Business Administration Marketing program.



Faces Magazine

• Canada
• Media Production
• 1 - 100 Employee

• Fashion Correspondent / Event Coordinator

  • May 2015 - May 2016

  Assisted with the planning and execution of large-scale charity events, creating the sponsorship packages and sourcing the sponsors for these events, signing up and nurturing the relationships with magazine advertisers, conducting and publishing interviews for both print and online platforms, creating and coordinating monthly fashion shoots for the magazine, designing the print layout, and attending social events to promote and develop the brand. Additionally, I was an acting Editor of the magazine, along with our Director of Operations. By the end of my term with this company, I was well-versed in the business of magazine publishing. This role provided me with the discipline to meet strict deadlines, helped me perfect my organizational skills, and provided me with an understanding of how to maintain and develop the professional reputation of a business and a brand.