Experience

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  Connected Communities

  • Winchester, Virginia, United States

  • Director of Community Outreach

    • Nov 2020 - Present
    • Winchester, Virginia, United States
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  The Y in Central Maryland

  • Abingdon, Maryland

  • Senior Membership Director

    • Jul 2018 - Present
    • Abingdon, Maryland

    - Plans and executes strategies that support new member recruitment and ensures that sales goals are met- Creates a member-focused culture and models relationship-building skills in all interactions. Implements membership strategies that support retention of existing members. Fosters a climate of...

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  Heart Gallery of Pinellas & Pasco

  • Program Director

    • Jan 2018 - Jul 2018

    - Serves as the Operations Manager for the Heart Gallery - Oversees all operations relating to adoption recruitment and adoption support work including open houses, foster/adopt orientation, post-adoption support groups. - Oversees agency operations involvement with community child welfare and behavioral health providers -Develops and oversees operations relating to community child welfare initiatives, networking and committee involvement. - Oversees purchases, documentation and maintenance, storage, installation and refurbishment of operational and office materials and supplies - Supervises PT Community Liaison and interns

  • Events & Outreach Manager

    • Dec 2015 - Jan 2018

    - Responsible for intake of all children coming on to the Heart Gallery - Liaison between the Heart Gallery, the lead child welfare agency, and the three sub-contracted agencies in Pinellas & Pasco counties - Coordinates and schedules all photo and video shoots for children coming on to the Heart Gallery - Responsible for over 100 volunteers- Started and manages the Heart Gallery internship program - Project manages the Heart Gallery's annual fundraising gala with a committee of over 30 volunteers and a gala chair - Responsible for all post-adoption support efforts - Plans and manages all events for children in care to meet prospective adoptive families

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  Tampa Metro YMCA

  • United States
  • Wellness and Fitness Services
  • 400 - 500 Employee

  • Associate Membership Director

    • Mar 2015 - Apr 2016

    Supervised a staff of 8-12 people, scheduled staff in an organized and efficient manner. Hired new talent as needed. Worked directly with the Executive Director to plan a yearly budget for the branch. Maintained member satisfaction. An active member in a membership cabinet whose main goal was to create new and innovative membership solutions. Grew membership and increased retention of current and new members.Accomplishments- Key player in achieving Annual Giving Campaign goal- Planned, designed, and implemented a successful social media strategy to extend community outreach- Lead a successful Corporate Partner program that grew quarterly- Increased branch revenue by 3% or more consecutively during the last quarter of 2015

  • Member Retention Specialist

    • Jan 2015 - Mar 2015

    Cultivate existing relationships with members. Work with key staff to brainstorm ideas for member retention. Provide superior customer service. Attend all required staff meetings. Make sure all certifications are up to date. Work in conjunction with a Central Business Office to maintain member satisfaction while working within YMCA guidelines.

  • Member Services Representative

    • Apr 2013 - Dec 2014

    Create personal, lasting relationships with new and existing members, responsible for majority of communication with Central Business Office (Association Office), train new employees and acclimate new employees with company policies and day-to-day operations, register new members in Daxko OS, follow-up with new members as to their satisfaction with the facility, attend all trainings as necessary and maintain all certifications per company policy

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  Hudson Manor Assisted Living

  • Tampa/St. Petersburg, Florida Area

  • Receptionist

    • Jul 2012 - Jan 2015
    • Tampa/St. Petersburg, Florida Area

    Answer multi-line phone and direct callers to the appropriate department/representative, promptly respond to phone calls/emails from staff, patients, families of patients etc, greet patients and their families, oversee the working order of the main lobby, direct patients and families to the prop...

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  Saxon, Gilmore, Carraway & Gibbons, P.A.

  • Receptionist/Clerk/Legal Secretary

    • Jun 2012 - Jun 2014

    Provide administrative support to all associates as needed, answer multi-line phone and direct callers to appropriate associate, respond promptly to calls/emails from both associates and client, greet clients, answer their inquiries, and direct them to the appropriate associate/department, genera...