Experience

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  Breakthru Beverage Group

  • Linthicum Maryland

  • Data Administrator

    • Apr 2017 - Present
    • Linthicum Maryland

    -Validate and audit master data of thousands of SKUs in Sharepoint and SAP including product attributes, vendor, and material hierarchy maintenance-Create and update material and vendor information using Sharepoint and SAP-Identify areas for data quality improvements and work with the Data Master...

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  Global total Office

  • Elkridge Maryland

  • Customer Care Specialist

    • Aug 2016 - Apr 2017
    • Elkridge Maryland

    •Assisted Territory Managers with sales Process by communicating with customers their timeline for delivery, and answering pricing and product inquiries•Maximized customer satisfaction and trust by displaying product knowledge, ensuring order accuracy and confirming product availability and pricing.

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  The Charmer Sunbelt Group

  • Wine & Spirits
  • 100 - 200 Employee

  • Data Managment Specialist

    • Oct 2014 - Nov 2015

    •Reduced employee compensation errors by working closely with Payroll and communicating with the human resources team members •Facilitated employee onboarding process by working directly with hiring managers, payroll, and human resources

  • Customer Care Specialist

    • Mar 2010 - Oct 2014

    •Consistently provided world class customer service by maintaining a positive and friendly relationship with customers, sales team and warehouse associates•Increased company revenue by consistently surpassing sales goals •Identified problems with new procedures and conducted trainings to ensure a successful go-live with each new process•Strengthened productivity by monitoring calls and coaching Specialists. Introduce new products and consistently drive up sales

  • Clerical Assistant

    • Nov 2009 - Mar 2010

    Promoted a warm and positive environment for guests and fellow associates Participated in the company Activities Committee Scheduled and prepared Executive conferences Assisted various teams with scheduling travel arrangements, restocking office supplies, and providing day to day clerical support

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  Athelas Institute

  • Volunteer

    • Oct 2002 - Oct 2002

    Assisted with caring for mentally challenged children and adultsDeveloped activities to ensure a fun and enjoyable environment Worked closely with staff to guarantee a safe atmosphere