Experience

Red Thread
• 1 - 100 Employee
• Sales Coordinator

  • Jul 2023 - Present

Media Links
• France
• Advertising Services
• 1 - 100 Employee
• Sales Administrator

  • Sep 2022 - May 2023


Wireless Zone LLC

• United States
• Wireless Services
• 400 - 500 Employee

• Sales Support Manager

  • Jul 2020 - May 2022

  Customer Support - Lead a team of 9 in which we identify, investigate, and research user questions and problems, ensuring store franchise and corporate employee applications are updated as needed and users are informed of implementation issues, software updates, and news Documentation- recorded technical knowledge for a support team to utilize during interactions with the field, via service now. Implementation - managed a roll out of a virtual agent chat bot for system service now. Education/Training - Conducted a Wireless Zone training for new hires, over saw KPI’s and tracked progress for team members Show less



Wireless Zone

• United States
• Retail

• Sales Support Specialist

  • Aug 2015 - Jul 2020

  Customer Support - Identify, investigate, and research user questions and problems, ensuring store franchise and corporate employee applications are updated as needed and users are informed of implementation issues, software updates, and news. Documentation – Timely and accurately record details, inquiries, comments, complaints, and actions taken for follow up. Development – Evaluate and test new customer facing technologies and applications providing feedback to improve performance, productivity, and the user experience. Implementation – Manage the implementation and rollout of customer facing technologies and applications to the franchisees and corporate employees. Education/Training– Proficient in customer facing technologies to assist users in resolving day-to-day issues. Support the needs of franchisees and corporate employees by working directly with the application and software vendors while working with the training department to develop programs for these applications. Show less



Avis Budget Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Reservation Specialist

  • Jan 2012 - Apr 2015

  Customer Support - Assist clients with their rental charges and inquiries, problem solving. Corporate Liaison - Work directly with distract and location supervisors in resolving rental related issues. Customer Support - Assist clients with their rental charges and inquiries, problem solving. Corporate Liaison - Work directly with distract and location supervisors in resolving rental related issues.



US Cellular

• United States
• Retail
• 1 - 100 Employee

• Financial Service Reprensative

  • Mar 2007 - Dec 2011

  Customer and Payment Support - Handled payment related questions, managing financial arrangement options for customers and assisting help desk peers on-call. Quality Assurance - Worked directly with the team lead, communicating and documenting service and product related issues. Financial Liaison - On client’s behalf worked directly with financial institutions regarding Merchant Hold Release forms and pending check payments. Customer and Payment Support - Handled payment related questions, managing financial arrangement options for customers and assisting help desk peers on-call. Quality Assurance - Worked directly with the team lead, communicating and documenting service and product related issues. Financial Liaison - On client’s behalf worked directly with financial institutions regarding Merchant Hold Release forms and pending check payments.