Master Scheduler

• Aug 2023 - Present

Master Scheduler

• Feb 2020 - Aug 2023

• Served as a corporate liaison for and between all departments on production scheduling and related production activities. • Developed, monitored, and maintained Master Production Build Schedules, and interfaced with customers on all order fulfillment activities. • Received customer demand in forecast and purchase order forms and analyzed information for changes and feasibility. • Entered and maintained all customer order activities in compliance with the established business agreements/contracts of assigned accounts, and company and department procedures. • Developed, published, and maintained the global Master Production Schedule for multiple accounts. • Initiated appropriate corrective actions to production schedules when dictated by changes in business. • Responded to customer inquiries on open/closed orders, product availability, lead-times, and pricing. • Participated in the Change Control Board activities that include the coordinating of Engineering Change Notice (ECN) effectivity with Purchasing, Scheduling, and Production. Show less

Customer Service Coordinator

• Aug 2019 - Jan 2020

• Acted as liaison between departments on service scheduling worldwide. • Created and monitored shared Master Service Schedule. • Received and processed service PO’s and estimates. • Interfaced with corporate customers: Amazon, Coca Cola, National Beef… etc. • Managed customer information in an ERP system, and SharePoint • Acted as liaison between departments on service scheduling worldwide. • Created and monitored shared Master Service Schedule. • Received and processed service PO’s and estimates. • Interfaced with corporate customers: Amazon, Coca Cola, National Beef… etc. • Managed customer information in an ERP system, and SharePoint

Inside Sales Representative

• May 2018 - Aug 2019

• Created and maintained business to business relationships. • Edited business emails and financial documents. • Billed invoices, processed freight allocation, and balanced daily accounting logs. • Composed orders, price estimates and product sample boards for clients. • Worked as a team to complete yearly inventory and cut product loss by 50% for the year. • Created and maintained business to business relationships. • Edited business emails and financial documents. • Billed invoices, processed freight allocation, and balanced daily accounting logs. • Composed orders, price estimates and product sample boards for clients. • Worked as a team to complete yearly inventory and cut product loss by 50% for the year.

Customer Service Representative

• May 2017 - May 2018

• Set the most appointments from cold calling in the office. • De-escalated upset clients and set up re-service appointments when necessary. • Exceeded goals in both sales and call handle time by 10%. • Worked as a team to break records in appointments and revenue for the year. • Set the most appointments from cold calling in the office. • De-escalated upset clients and set up re-service appointments when necessary. • Exceeded goals in both sales and call handle time by 10%. • Worked as a team to break records in appointments and revenue for the year.