Assistant Manager

• Mar 2023 - Present

Oversee the growth and development of 20+ representatives on my team. Work directly with managment to ensure the growth and success of Vivint Inc. through reporting. Work one on one with my representatives to ensure exceptional customer service and other standards are met at all times. While at all times ensuring the long term growth of the AMI department. Work with technician managers in the field to increase install rate and customer satisfaction. While also developing and maintaing a strong relationship with our sales teams and sales support team to help ensure the future success of Vivint. Show less

Team Lead, Account Manager

• Jan 2023 - Mar 2023

Oversee 10-15 representatives and ensure a smooth operation of the AMI Department. Work one on one with representatives to encourage personal growth and help create a plan to achieve their goals. Work closely with management to help the needs of the business and provide exceptional customer service. Help agents with a variety of questions received by customers, which include but is not limited to questions regarding: financing, equipment, home security, and clarification about their home security installation. Spend time on phones among representatives assisting in the customer service experience. Show less

Account Manager

• Aug 2022 - Jan 2023

Answer calls from customers who have concerns with the installation process of their security system. Oversee the installation process by communicating with technicians and ensuring all documents have been processed successfully. Provide personalized solutions for each customer, generate customer interest by outlining product value in the services and products offered by Vivint Inc. Build customer loyalty by providing exceptional customer service.

Assistant Manager

• Oct 2021 - Aug 2022

Shift Lead

• Apr 2020 - Nov 2021

Agent Team member

• May 2020 - Jan 2021

Employee

• May 2018 - Jul 2018

My duties include assisting in carpet cleaning, duct cleaning, restoration, etc. My duties include assisting in carpet cleaning, duct cleaning, restoration, etc.

Landscaper

• May 2013 - Jun 2018

I was in charge of trimming any trees and shrubbery that had over grown, getting rid of weeds, either by pulling or using other means, mowing grass and using a weed eater, also in charge of programming and adjusting sprinklers. I was in charge of trimming any trees and shrubbery that had over grown, getting rid of weeds, either by pulling or using other means, mowing grass and using a weed eater, also in charge of programming and adjusting sprinklers.