Ma’moun Dawood - Six Sigma (YB)
Organizational Development Manager at Thabit Logistics- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Abdulaziz Al Enazi
Ma’moun is very high performing individual with a can- do attitude, His attitude is very positive because he always looks for solving the problem and improving customer experience. He built the Training department in three countries and reach high results and performance, with his efforts the training team supported the operations to make all the success
Abdulaziz Al Enazi
Ma’moun is very high performing individual with a can- do attitude, His attitude is very positive because he always looks for solving the problem and improving customer experience. He built the Training department in three countries and reach high results and performance, with his efforts the training team supported the operations to make all the success
Abdulaziz Al Enazi
Ma’moun is very high performing individual with a can- do attitude, His attitude is very positive because he always looks for solving the problem and improving customer experience. He built the Training department in three countries and reach high results and performance, with his efforts the training team supported the operations to make all the success
Abdulaziz Al Enazi
Ma’moun is very high performing individual with a can- do attitude, His attitude is very positive because he always looks for solving the problem and improving customer experience. He built the Training department in three countries and reach high results and performance, with his efforts the training team supported the operations to make all the success
Credentials
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Design Thinking and Creativity for Innovation
Bakkah | بكهJun, 2021- Sep, 2024 -
Lean Six Sigma Yellow Belt Certification
Bakkah | بكهFeb, 2021- Sep, 2024 -
Internal QMS auditor
LARQADec, 2015- Sep, 2024 -
Microsoft Certified IT Professional: Database Developer 2008 (MCITP)
MicrosoftNov, 2011- Sep, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftNov, 2011- Sep, 2024 -
Microsoft Certified Professional Developer: Visual Studio 2005 (MCPD)
MicrosoftSep, 2010- Sep, 2024 -
CompTIA Certified Technical Trainer (CTT+)
CompTIA -
Microsoft Certified Trainer (MCT)
Microsoft
Experience
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Thabit Logistics
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Saudi Arabia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Organizational Development Manager
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Jun 2020 - Present
As liaison with Thabit management I have played a critical role to establish Thabit Logistics in KSA in 2020, by leading Training, Project management, Process improvements, Quality, and Health and Safety. as part from my role in Thabit, I used to lead and review the yearly budgeting, leading launching and expansions projects from creating the project charter till the delivery of project and opening the facilities across Saudi Arabia, as well as conduct regular meetings with internal and external stakeholders to define and explain the project’s milestones and track the progress of the projects, design and implement a creative organizational improvements that enable business excellence and optimize labor costs, leading the compliance aspects according to the internal and external regulations. Launch the required operation systems and impart training for all team members, and analyze, plan, and implement the required improvements on the systems to fulfill Thabit’s cross functional needs. Design, create, communicate, sustain, and improve Thabit’s standards policies, procedures, SOPs, Job descriptions, as well as the required business forms. Leading Customer service plans to attract a new merchants and achieve customer satisfaction. Design, implement, the training and onboarding plans. Conduct internal QMS audit. Develop learning activities and related content, design and conduct participant evaluations to gather insights for the enhancement of future enterprise learning and development opportunities. The results were successfully establishing Thabit logistics across KSA and attract mega merchants in KSA, and achieve the sales and operations plans.
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Regional Training Manager ( Learning and Development)
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Mar 2018 - Jun 2020
Lead end to end learning and development plans across UAE, KSA, and EGY. Create and implement training plans. Lead learning team to achieve a value-added Learning and development projects. Played a critical role to implement Amazon Global standards, best practices, system integrations, and process and quality improvements. Implement Learning and development initiatives which focus on the customer experience and improve trainings. Analyze yearly Training needs which driven from company objectives and the ambition to improve and deliver the high quality and most relevant Learning and development programs. Design, develop, and ensure successful delivery of trainings, including New hires onboarding, Safety, technical and soft-skills training programs. Measure, Evaluate, and report the effectiveness and business impact of learning and development programs. The results were, successfully implement the training plans and initiatives, develop team members to be a remarkably successful and productive in the workplace, achieve YOY company related objectives, and achieve operation metrics and KPIs
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Souq.com
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United Arab Emirates
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Technology, Information and Internet
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700 & Above Employee
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Training Manager
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Jan 2017 - Mar 2018
Lead training plans and initiatives across 15 facilities in Saudi Arabia, which aim to achieve the yearly company objectives, expansions projects, and develop team members to achieve day to day KPIs and functions. Design, develop and deliver the relevant and effective training programs, create, and deliver the development plans including coaching and OJT. Ensure training tracked and recorded. Plan and implement the required training programs across MENA region. The result was successfully achieving the training plans across Saudi Arabia.
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Senior Trainer
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Jul 2015 - Dec 2016
Create annual training schedule. Develop, deliver, and continually improve training modules based on training needs. create training evaluation exercises to measure training effectiveness. Implement internal QMS audit.
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Training Specialist
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Jan 2012 - Jul 2015
Implement training plans across Bakheet's branches in KSA. Deliver technical and soft-skills trainings to technicians, sales representatives, as well as managers . Develop annual and monthly training schedules. maintain learning materials. Organize vendors training sessions. Implement training plans across Bakheet's branches in KSA. Deliver technical and soft-skills trainings to technicians, sales representatives, as well as managers . Develop annual and monthly training schedules. maintain learning materials. Organize vendors training sessions.
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Education
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2000 - 2004
University of Jordan
Bachelor's degree, Information Technology
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