Mayra P.
Senior Specialist, Customer Experience at Rise Gardens- Claim this Profile
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Bio
Jose Castillo
Mayra strongly exceeded expectations while performing her duties at Lyft. Her customer service skills were satisfactory when she joined our team, but with constant development she outshined her fellow teammates by delivering the best customer experience possible. Mayra worked extremely hard to incorporate Lyft's values throughout her tenure here. Mayra incorporated all focus areas of our business, and contributed her skills in support, fleet, amd vehicle service. Mayra is a self motivator, and can perform independently. Mayra's inspiring work ethic made everyone around her give 110% daily. Mayra is a quick learner, and is never satisfied with what she absorbs. Mayra is constantly looking for further education and personal development. Mayra will be an asset to any team out there.
Jose Castillo
Mayra strongly exceeded expectations while performing her duties at Lyft. Her customer service skills were satisfactory when she joined our team, but with constant development she outshined her fellow teammates by delivering the best customer experience possible. Mayra worked extremely hard to incorporate Lyft's values throughout her tenure here. Mayra incorporated all focus areas of our business, and contributed her skills in support, fleet, amd vehicle service. Mayra is a self motivator, and can perform independently. Mayra's inspiring work ethic made everyone around her give 110% daily. Mayra is a quick learner, and is never satisfied with what she absorbs. Mayra is constantly looking for further education and personal development. Mayra will be an asset to any team out there.
Jose Castillo
Mayra strongly exceeded expectations while performing her duties at Lyft. Her customer service skills were satisfactory when she joined our team, but with constant development she outshined her fellow teammates by delivering the best customer experience possible. Mayra worked extremely hard to incorporate Lyft's values throughout her tenure here. Mayra incorporated all focus areas of our business, and contributed her skills in support, fleet, amd vehicle service. Mayra is a self motivator, and can perform independently. Mayra's inspiring work ethic made everyone around her give 110% daily. Mayra is a quick learner, and is never satisfied with what she absorbs. Mayra is constantly looking for further education and personal development. Mayra will be an asset to any team out there.
Jose Castillo
Mayra strongly exceeded expectations while performing her duties at Lyft. Her customer service skills were satisfactory when she joined our team, but with constant development she outshined her fellow teammates by delivering the best customer experience possible. Mayra worked extremely hard to incorporate Lyft's values throughout her tenure here. Mayra incorporated all focus areas of our business, and contributed her skills in support, fleet, amd vehicle service. Mayra is a self motivator, and can perform independently. Mayra's inspiring work ethic made everyone around her give 110% daily. Mayra is a quick learner, and is never satisfied with what she absorbs. Mayra is constantly looking for further education and personal development. Mayra will be an asset to any team out there.
Experience
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Rise Gardens
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Senior Specialist, Customer Experience
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May 2022 - Present
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Lyft
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Iran
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Internet
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1 - 100 Employee
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Operations Associate
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Aug 2019 - May 2022
●Guide and assist drivers through the onboarding process and provide them with technical skills and information to navigate the Lyft platform ●Resolve 200+ weekly user and driver inquiries by utilizing CRM (Zendesk, Jira, CCC One) software and Google Suite to help manage communications and operational effectiveness ●Coordinate with internal and external teams to identify ways to improve driver support processes and operations ●Support centralized team in building Transparency Project by evaluating, categorizing, and reporting over 3,000 complaints of rider and driver misconduct ●Collaborate with the Vehicle Service Collision team and work as a mediator with Lyft’s Direct Repair Partners and vendors to ensure client satisfaction and completion of collision repairs Show less
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Tilted Kilt Pub & Eatery
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United States
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Restaurants
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200 - 300 Employee
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Lead Waitress
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Sep 2012 - Oct 2019
●Trained new employees following Tilted Kilt’s Server Super Seven service standard, enforced policies and FOH procedures ●Enforced strong relationships between FOH and BOH staff to ensure the successful flow of business ●Trained new employees following Tilted Kilt’s Server Super Seven service standard, enforced policies and FOH procedures ●Enforced strong relationships between FOH and BOH staff to ensure the successful flow of business
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Gardeneers
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United States
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Farming
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1 - 100 Employee
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Garden Educator Intern
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Jun 2015 - Aug 2015
●Developed and presented bi-weekly lessons incorporating environmental and nutritional concepts for children ages 4-8 ●Supervised and coordinated students’ hands-on experiences in the garden through planting, tending, and harvesting ●Led nutrition-based food preparation classes incorporating produce grown by students ●Developed and presented bi-weekly lessons incorporating environmental and nutritional concepts for children ages 4-8 ●Supervised and coordinated students’ hands-on experiences in the garden through planting, tending, and harvesting ●Led nutrition-based food preparation classes incorporating produce grown by students
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Education
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2013 - 2016
DePaul University
Bachelor's degree, Environmental Studies
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