Experience

The Health Insurance Store

• United States
• Insurance
• 1 - 100 Employee

• Agent Support

  • Jan 2019 - Present

  Ensure accurate and up-to-date Agent Status Reports are maintained in Designated Shared Server. Retrieve and analyze monthly sales reports. Prepare and distribute comprehensive production reports to Business Unit Partners on a monthly basis. Foster strong relationships with MSO Program Partners, overseeing Referral and Agent Programs. ----- Demonstrate expertise in Insurance Carrier portals, providing guidance and support to agents with functionality and navigation. Timely uploading of Agent Status reports to designated CRM systems, ensuring accurate and efficient processing. Actively participate in call campaigns, delivering important updates to agents as directed by management. Develop customized reports in response to management requests. Show less



OBYGN & Associates

• United States
• Hospitals and Health Care

• Receptionist

  • Sep 2017 - Nov 2018

  Checked-in/out patients, ensuring a warm and welcoming environment. Scheduled appointments based on provider availability and patient preferences. Managed medical records, promptly fulfilling patient requests. Conducted data entry and maintained organized filing systems. Proactively contacted patients regarding appointments and addressed insurance-related concerns. Managed the inbox, handling orders and prescriptions requiring attention. Efficiently handled multiple phone lines, providing courteous and helpful assistance Show less



MMI HealthCare, Inc

• Front Desk Receptionist

  • Aug 2015 - Feb 2017

  Welcomed and checked-in/out patients. Organized and maintained filing systems, ensuring easy access to essential documents. Assisted the chiropractor with exams and therapies, facilitating smooth patient flow. Conducted accurate data entry tasks to support efficient record-keeping. Welcomed and checked-in/out patients. Organized and maintained filing systems, ensuring easy access to essential documents. Assisted the chiropractor with exams and therapies, facilitating smooth patient flow. Conducted accurate data entry tasks to support efficient record-keeping.



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Receptionist/Sale Associate

  • Sep 2012 - Oct 2014

  Provided exceptional customer service, ensuring a satisfying experience for clients. Introduced and upsold products, including the "Wellness Program," to enhance customer benefits. Consistently met monthly sales goals, contributing to the overall success of the establishment. Generated and reviewed nightly sales reports. Executed opening and closing procedures, handling cash drops, running reports, and maintaining cleanliness. Conducted filing and data entry tasks to maintain accurate records. Scheduled appointments and managed the appointment book efficiently. Addressed delinquent accounts, reaching out to members regarding payment issues. Show less