Matthew Metcalf

Security Guard at Kilroy's Sports Bar
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Contact Information
us****@****om
(386) 825-5501
Location
Bloomington, Indiana, United States, IN

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Credentials

  • Sophisticated Startup Investor
    Doriot
    Aug, 2022
    - Sep, 2024

Experience

  • Kilroy's Sports Bar
    • United States
    • 1 - 100 Employee
    • Security Guard
      • Nov 2022 - Present

      - Facilitate the entrance of customers to make sure the bar is clear of underage individuals or individuals with potentially harmful items - Ensure safety of hundreds of customers through the de-escalation of conflicts using words or force only if absolutely necessary - Clean the bar continuously through hours of operation to maximize customer satisfaction and to assist bartending co-workers on their workload - Have guaranteed the safety of hundreds of customers and allowed them a memorable social experience at one of Indiana University's staple bars as a result Show less

  • DoorDash
    • United States
    • Software Development
    • 700 & Above Employee
    • Food Delivery Driver
      • Aug 2021 - Present

      - Deliver food and shopping items via car or bike on own schedule to earn money to use towards college tuition - Employed self-motivation and a consistent work ethic, as well as vital customer socialization and service skills - Ensure food safety and customer satisfaction utilizing time management skills when delivering food directly to the customer in a timely manner - Maintain a 4.89/5.00 customer satisfaction rating and a 100% order completion rating - Deliver food and shopping items via car or bike on own schedule to earn money to use towards college tuition - Employed self-motivation and a consistent work ethic, as well as vital customer socialization and service skills - Ensure food safety and customer satisfaction utilizing time management skills when delivering food directly to the customer in a timely manner - Maintain a 4.89/5.00 customer satisfaction rating and a 100% order completion rating

  • Heartland Hockey Camp
    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Camp Counselor
      • Jun 2019 - Present

      - Collaborate in the design, coordination, demonstration and operation of hockey-related drills, practices, games, and activities for kids ages eight through 16 at a summer hockey camp - Practice patience with campers who have difficulty maintaining focus on tasks and retain a leadership role which requires presenting a friendly, yet strict stature towards campers - Develop and run private one-on-one on ice lessons with campers - Strived to provide campers a unforgettable experience in which they are able to further develop and grow skills for a sport they love - Assist in the parental satisfaction through the explanation of how the camp operates and our camper safety protocols to ease doubts about leaving children at a week-long overnight camp - Appointed cashier position within the on-campus store, in which duties included cash and electronic payment management of revenues amounts ranging from $500-$2000 daily Show less

  • TNT Fireworks
    • United States
    • Retail
    • 200 - 300 Employee
    • Co Manager
      • Jun 2020 - Present

      - Co-managed a fireworks tent under the brand TNT Fireworks. - Opened and closed the location on a daily basis with efficiency to allow customer traffic for as long as possible - Built up customer relations and negotiation of sales by explaining the functionality of specific products with an open attitude and giving "special deals" to customers who were on the fence about a large purchase - Managed product inventory by counting products in shipment containers to ensure we received all our products and systematically doing product counts to ensure nothing went missing past what was sold - Practiced cash management through the tracking of physical cash flow and electronic cash flow through the Square Space application. Occasionally was tasked with the movement of physical cash to other locations for safety - Operation has generated revenues of $10,000 or more every year for the past 3 years Show less

  • Panera Bread
    • United States
    • Restaurants
    • 700 & Above Employee
    • Food Preparation Worker
      • Apr 2021 - Aug 2022

      - Gained experience with food preparation in a timely manner - Developed communication skills with co-workers and managers when it came to order specifics, work-scheduling conflicts, and employee role assignment - Communicated and developed customer relations through order specifics and register operation - Expanded my general brick-and-mortar business practices by assisting in the opening and closing of the restaurant and built upon existing sanitation practices - Efficiency of order delivery and exceptional customer service resulted in our location being the top grossing store in the Minnesota Metropolitan area for half a year Show less

Education

  • Indiana University - Kelley School of Business
    Bachelor of Business Administration - BBA, Finance | International Business
    2022 - 2026
  • Indiana University Bloomington
    Bachelor of Business Administration - BBA, Accounting and Finance
    2022 - 2023
  • Wayzata High School
    High School Diploma, GPA: 4.01/ 4.00 (Weighted)
    2018 - 2022

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