Holiday Home Sales Consultant - Kelling Heath Holiday Park

• Sep 2016 - Present

• Assist in the efficient and smooth running of the Holiday Home Sales and Owner Services Departments• Promote and maintain good working relationships throughout the Sales and Owner Services departments and to the wider Parks teams• Liaise with the Sales Manager on ideas to promote and increase interest in Holiday Home purchasing• Ensure all leads are followed up and recorded using the processes and systems in place• Have extensive knowledge of plots and Holiday Homes on offer as and when they become available• Ensure all Holiday Home Sales literature is kept up to date and relevant to availability at that time• Ensure all plots (for sale, vacant plots & agency sales) are at their optimum condition for selling purposes and to thestandards agreed• Recommend any improvements required to enhance the sales potential of Agency Sales• Ensure the Sales Showground areas are appealing, at their best at all times, and to the standards agreed• Take an active role in maintaining website information and daily updating of sales management systemAdditional Responsibilities - Since undertaking the role, i have also been producing content for all social media platforms across our two holiday parks and attending regular PR meetings to discuss traditional and digital marketing opportunities. I have also done a paid Facebook advertising campaign which produced a lead per £2.96 spent.Since January 2019, taken full responsibility for the content on all social media platforms for Kelling Heath and Woodhill Park.

Sales Consultant

• Sep 2016 - Present

Retail and Leisure Manager

• Mar 2015 - Sep 2016

-Assuming direct responsibility for all retail, leisure and catering operations across two sites-Key Achievements-Winning the EDP Visit Norfolk Award for Hotel Park / Village of the Year 2015 -Successfully restructuring retail, kitchen and restaurant departments, introducing a new head of operations to each department to initiate and implement change-Reviewing existing customer service training programme and updating it to ensure the highest possible customer experience-Ensuring high value supplier contracts by inviting proposals from prospective beverage suppliers and micro-analysing them in regards to prices, products and product support-Helped coordinate a refurbishment of the on-site leisure club and researching the merger of the entire EPOS system on park in order to track customer activity, improve overall stock control and greatly improve efficiencyResponsibilities: -Liaising with other members of the senior management team to ensure smooth running of operations and reviewing performance analysis of each department-Building strong relationships with key suppliers and meeting with them to review spend and product performance and highlight areas for improvement-Drafting, developing and producing an extensive and comprehensive plan of marketing and operation for the year ahead-Accurately forecasting future income and managing budgets through the formulation of new systems-Producing 5-year plans in preparation for future development and to monitor capital expenditure -Overseeing the strict adherence to health & safety and food safety policies, ensuring customer and employee wellbeing

Cashier & Retail Manager

• Aug 2012 - Mar 2015

-Key Achievements:-Establishing ‘Supplier of the Month’ incentive successfully bringing about 300% increase in sales of products from one supplier in particular-Saving £5K against budget in first year through creation and implementation of management spreadsheet to limit hours correspondingly with weekly budgets-Additionally assuming a leading budgeting role for the whole park operation for the 2015-16 financial year, initiating a whole new marketing strategy for the park-Successfully overseeing the management and operations of a number of retail operations by applying knowledge gained from previous hospitality and management roles-Responsibilities:-Ensuring that health & safety guidelines and procedures are adhered to across all operations, guaranteeing the safety and wellbeing of all guests and employees-Effectively utilising EPOS system to help control inventory by tracking sales by category, helping to identify trends and tailoring sales strategies according to this data -Maintaining high performance levels by carrying out staff reviews and inductions to assess staff as well as personally administering all personnel information-Communicating clearly with all levels of staff and liaising effectively between departments by organising regular staff meetings, allowing discussion of issues and collaboration to provide solutions -Continuously looking to source new suppliers, paying attention to environmental concerns and sustainability issues when doing so

Office Manager

• Dec 2011 - Aug 2012

-Undertaking additional responsibilities in addition to parks cashier duties, assuming general responsibility for the bookings and reception department-Overseeing all aspects of the department, ensuring day-to-day operations smoothly, ensuring the business is staffed appropriately and foreseeing all potential logistical problems -Providing effective leadership by assuming responsibilities for a team of staff, delegating clearly and effectively, monitoring individual performance, keeping training up to date and training new members of staff-Continuously looking to ensure excellent customer service and future guest satisfaction by collecting customer feedback and evaluating it to devise areas for improvement-Producing reports on occupancy levels, guest spend and booking trends to allow for in depth analysis of past financial performance and accurate future forecasting

Parks Cashier and IT Support

• Jun 2010 - Dec 2011

-Overseeing the accurate recording of daily takings across all park operations, reconciling weekly cashbooks and maintaining park floats to appropriate levels-Personally responsible for the correct reconciliation of all monies within the park, making sure that correct cash amounts are banked-Personally devising and implementing a system monitoring weekly departmental wage budgets and forecasting monthly wages, helping managers operate within budget and improving wage control across site-Accurately and efficiently compiling timesheets from across the park and processing them to the accounts department to ensure staffed are paid correctly and on time-Utilising prior IT and telecoms knowledge and integrating this into role; overseeing relocation of telecom lines to a new area of the park, liaising with contractors and reporting issues

Assistant Bars & Restaurant Manager

• Jan 2006 - Jun 2010

-Assisting in the overseeing and management of five operations across the holiday park: primarily two bars, a café / pizzeria, an a la cart restaurant in addition to an amusement arcade-Successfully implementing a food safety management system, working within set national guidelines and procedures to ensure the safety of customers and employees-Overseeing the introduction of a new EPOS system to the park, significantly improving efficiency, accurate cash records and inventory-Personally responsible for the running and overseeing of daily operations in the absence of the bars and restaurants manager-Undertaking general duties such as controlling inventory and creating menus, ensuring correct cash procedures are being followed and wages and stock control remain within budget