Experience

Quantum Energy Inc.
• United States
• Services for Renewable Energy
• 1 - 100 Employee
• Manager - Information Technologies and Security

  • Jun 2022 - Present


Applied Imaging

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Solutions Engineer

  • Feb 2020 - Jun 2022

  • Organizing the implementation of and providing upkeep on software solution packages across networked multi-function devices (MFDs).• Planning and hosting of pre-sale discovery calls with IT personnel to identify best-fit solutions for their workflows.• Developing and presenting Scopes of Work to department heads to ensure utmost project confidence prior to implementation.• Coordinating delivery and implementation of fleet-wide MFD installations and replacements for large-scale businesses and school districts.• Resolving tier 2 and 3 customer support tickets while adhering to a 4-hour SLA. Show less

• Connectivity Solutions Technician

  • Mar 2019 - Feb 2020

  Provided onsite and remote support to install and troubleshoot MFDs on customer networks, including but not limited to configuring SMTP, SMB, and FTP protocols.Resolved customer support tickets while adhering to a 4-hour SLA



Wellington Industries, Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Software and Training Analyst

  • Nov 2016 - Mar 2019

  Configured, installed, and maintained network equipment across four Wellington locations (e.g. switches, routers, access points, workstations, etc.). Set up user accounts, permissions, and control groups in Microsoft Active Directory. Administered hands on training to a diverse range of users for new software, hardware, and business processes. Designed, implemented, and maintained a video training system for ensuring employee competency. Collaborated with department heads, manufacturing employees, leadership team, and quality assurance teams to design and deliver solutions. Provided 24/7 support for all software and hardware needs of all four company locations. Show less



Trax Construction Inc

• Construction
• 1 - 100 Employee

• Surface Elevation Technician

  • Jun 2014 - Sep 2016

  Performed preventive maintenance and repairs on equipment. Assisted in daily work duty allocation during Foreman's absence. Effective coordination with contractors, sub-contractors, and vendors to ensure job satisfaction and completion Performed preventive maintenance and repairs on equipment. Assisted in daily work duty allocation during Foreman's absence. Effective coordination with contractors, sub-contractors, and vendors to ensure job satisfaction and completion