Experience

Wondle.io

• United Kingdom
• Software Development
• 1 - 100 Employee

• Co-Founder

  • Aug 2021 - Present

  Integrating highly accurate AI-powered vehicle damage recognition technology with deep automotive expertise. We deliver competitive advantage to damage-related processes. Integrating highly accurate AI-powered vehicle damage recognition technology with deep automotive expertise. We deliver competitive advantage to damage-related processes.



Alpha 57

• France
• Hospitals and Health Care

• Director

  • Aug 2020 - Present



ARI UK

• Wholesale

• UK Operations and Leasing Director

  • Jun 2015 - Dec 2021

  Recruited to set up UK Operations. Currently leading the UK Product Strategy review with ARI UK Executive Management Team and senior management in ARI US to set the agenda for the next round of investment in the UK. Key achievements include:• Key member of UK executive management team that has grown the business to 90,000 Managed Vehicles• Implemented strategy that has increased supplier deals delivering significant value to customer and ARI P/L• Board sponsorship and retention of ARI UK largest customer• Trusted Leadership score of 88% (25 point increase)• Ensuring ARI UK Operation achieved ISO9001 Quality Standard• Alignment with ARI US Operations Teams to ensure maximum cooperation in terms of strategy, initiatives and knowledge sharing



LeasePlan

• Netherlands
• Financial Services
• 700 & Above Employee

• Operations and Service Director

  • May 2010 - May 2015

  Member of the executive management Team responsible for Operational Strategy and Delivery. Formulated and delivered a strategy to deliver significant benefit to LeasePlan including: • Remarketing strategy which improved profits by £5m per year• Supply chain engagement which improved income by £3m per year.• Improvement in Driver (End User) Satisfaction by 10 points.• Reduction in customer costs by 3% per year.• Improvement in Employee Engagement by 26 points.

• Service Improvement Director

  • Apr 2005 - Apr 2010

  SERVICE IMPROVEMENT DIRECTOR 2005 to 2010 LeasePlan UK A new role at main board of LeasePlan UK, I formulated and implemented a service strategy which engaged employees and suppliers at all levels. Benefits included:• Formulated and delivered project to mitigate impact of 2009 Financial crisis which delivered £13m per benefit• A successful increase of 30% in customer loyalty measures.• Sharing of best practice and experience within the LeasePlan Group.• External recognition and accreditation of Service strategy and delivery.

• Head of Customer Services

  • Sep 2000 - Mar 2005

  Following the acquisition of Dial in 2000, I was selected by LeasePlan UK to lead the Corporate Customer Services area for major blue chip customers. Key achievements in this position included: • Successfully merging the customer service functions into one division, saving 15% costs.• Implemented key E-Commerce propositions (on-line quoting, on-line reporting).• Managed company wide projects (including introducing a company wide customer query resolution system).



Dial Contracts

• United Kingdom
• Financial Services

• Manager

  • 1994 - 2000

  Various roles and within the company in leasing and accident Management cumulating in being promoted to Head of Customer Services and a member of the extended management team tasked by the main board to prepare the business for sale Various roles and within the company in leasing and accident Management cumulating in being promoted to Head of Customer Services and a member of the extended management team tasked by the main board to prepare the business for sale



Midsummer Public Services

• Manager

  • 1990 - 1994