Experience

Qualivis
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Regional Director, Enterprise Services

  • Feb 2021 - Present


HealthTrust Workforce Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Program Director Msp Operations

  • Nov 2019 - Feb 2021

• Senior Program Manager

  • Nov 2015 - Nov 2019



Nightingale Nurses

• Canada
• Hospitals and Health Care

• Director of Operations

  • Jun 2004 - Aug 2015

  - Responsible for management and day to day operations of Payroll, Billing, Collections and Nurse Customer Service Departments.ustomer Service Departments. - Responsible for handling all escalation calls of angry and disgruntled nurses. I have become known as the ‘Nurse Whisperer’. - Worked with IT Department to create a new auditing process for payroll to audit our four separate nurse payrolls that are processed and sent each week. - Auditor of all outgoing money including wires and… Show more - Responsible for management and day to day operations of Payroll, Billing, Collections and Nurse Customer Service Departments.ustomer Service Departments. - Responsible for handling all escalation calls of angry and disgruntled nurses. I have become known as the ‘Nurse Whisperer’. - Worked with IT Department to create a new auditing process for payroll to audit our four separate nurse payrolls that are processed and sent each week. - Auditor of all outgoing money including wires and checks - Implemented processes with IT Department to streamline billing and payroll processes using internal systems. - Implemented weekly task list for the department to ensure smooth operations - Works with Vice President of Human Resources to do yearly insurance enrollments for internal staff. - Responsible for enrollment, maintenance and customer service of our travel nurse insurance packages. - Handles many day to day HR tasks such as managing and dealing with internal employees in relation to their sick and vacation time questions and issues. - Responsible for our nurse enforcement department. Fields calls and alerts nurses when they are in deficit of hours on their contracts. - Reviews Accounts Receivables weekly and contacts poor paying clients on a management level to set up payment plans or pull nurses from assignment if client can’t pay. - Responsible for creation of new facility contracts when requested from sales staff and reviews credit for all new clients to see if they are credit worthy. Show less