Experience

Russo's New York Pizzeria & Italian Kitchen
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Director of Franchise Operations

  • Oct 2022 - Present


Prime Hospitality

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Senior Operations Manager

  • Jul 2019 - Nov 2022

• Area Operations Manager

  • Jan 2018 - Jul 2019

  • In charge of FOH & BOH Operations• Marketing plan • Analysis outlet P&L monthly for cost maximization• Semester Competitor’s analysis• Training development on & off job• Maximization of team timings and schedule profitability• SOP’s and outlet training need analysis• Menu engineering and monthly Sales mix analysis• Vacation plan• Team appraisals and goals settings base on department needs• In charge and responsible for all FOH team training and development daily• Conduct semester appraisals and couching for all service team in the outlet assigned, followup with training and further improve in all aspects required• Create and Design Food and Beverages Menus in coordination with the outlet Chef and costcontrol in charge for optimize profit and reduce cost without compromising the quality of theproducts• Ensure Guest Satisfaction is exceed in all day operation in the outlet and compilation of feedback are achieve• Supervise opening/closing duties of all related operation matters• Maximize Revenue and provide new formulas for increase of profitability of the Restaurant• Ensure Integrity is 100% given in all aspects of the operation• Create and work side to side with the team to ensure a positive and healthy atmosphere isalways between the customers, employees and all departments related to the operation andadministration teams.• Coordinate with HR Department Team building activities and trainingsReport daily to the Director of Operations all aspects related to the site assigned• Ensure Targets and profitability is achieve and exceed daily versus the daily, monthly and yearly budget and Forecast



Monviso Trading LLC

• Manager Business Development

  • Jul 2017 - Jan 2018

  • I built the market position of Monviso Trading by locating, developing, defining, negotiating business relationships. • I developed the presence of the brand in the Hospitality Group, with a right marketing strategy, using all my negotiation skills to achieve the target. • Marketing planning for social media, fairs and events in all the UAE. • I built the market position of Monviso Trading by locating, developing, defining, negotiating business relationships. • I developed the presence of the brand in the Hospitality Group, with a right marketing strategy, using all my negotiation skills to achieve the target. • Marketing planning for social media, fairs and events in all the UAE.



Italian Dairy Products

• United Arab Emirates
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operation Manager

  • Jun 2016 - Jun 2017

  Plan, direct and coordinate the operations of home delivery project. I was responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. Marketing planning for social media, fairs and events in all the UAE. Plan, direct and coordinate the operations of home delivery project. I was responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. Marketing planning for social media, fairs and events in all the UAE.



Pizza Runner

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Owner & Operations Manager

  • Apr 2007 - Oct 2015

  Operations Manager of 5 Pizza-Restaurants/delivery hub called “ Runner Pizza” Delivering a successful general management and growing sales while overseeing staff of 15 (each one) to run this well-known take away/ delivery pizzeria brand in Rome. Key Achievements Increased revenues from 120,000 Euro to 400.000 Euro yearly I was personally taking care of the suppliers and products choice finding the best quality at the best price Launched and build a presence on media I introduced a software for customer's database and a centralized tool number I grow up till 5 Pizza-restaurants Take Away through loyalization of our customers thanks to the attention paid to their needs, and the continuos renovation of our merchandising and our delivery menu; to reach this result I personally choose and trained all my staff (pizzaioli, phone operators and drivers) and get from them their best through motivation and gratification. I sold my 5 Pizza-restaurants Take Away in the moment of the higher revenues when one major brand made a huge offer to me.



SALE&PEPE

• France
• Restaurants
• 1 - 100 Employee

• Owner & Operations Manager

  • Jun 2003 - Feb 2007

  Owner and Operations Manager, Sale e Pepe Restaurant in Trastevere, Rome (April 2007 - February 2015) Delivery a successful general management and growing sales while overseeing staff of 20 to run this well known restaurant in the hearth of Rome. Key Achievements Increased revenues from 250,000 Euro to 450,000 Euro yearly Drastically lowered staff turnover to almost nil through training of the staff, motivation and incentives Increased restaurant awareness and visibility through effective use of PR and endorsements Cut supply costs by 15% without compromising on quality through effective networking, negotiation and deal making



Il Cucù Ristorante

• Owner & Operations Manager

  • Mar 1998 - Mar 2003

  Owner and Operations Manager, Il Cucù Restaurant, Rome (March 1999 - March 2007) Delivering a successful general management and growing sales while overseeing staff of 15 to run this well known restaurant in Rome. Key Achievements Increased revenues from 120,000 Euro to 300,000 Euro yearly General improvements include: more descriptive menu with more inspiring layout and more cool/chic interiors Launched and build a presence on media Owner and Operations Manager, Il Cucù Restaurant, Rome (March 1999 - March 2007) Delivering a successful general management and growing sales while overseeing staff of 15 to run this well known restaurant in Rome. Key Achievements Increased revenues from 120,000 Euro to 300,000 Euro yearly General improvements include: more descriptive menu with more inspiring layout and more cool/chic interiors Launched and build a presence on media



Restaurant Cafè MINISTERO DI GRAZIA E GIUSTIZIA

• Cafeteria Manager

  • Feb 1996 - Jul 1998

  Cafeteria Manager, Ced Ministero Grazia e Giustizia, Rome ( February 1996- July 1998) Overseeing staff of 20 to run this Cafeteria. Key Achievements -Helped with buying and logistics of stock orders -Helped train new members of staff Cafeteria Manager, Ced Ministero Grazia e Giustizia, Rome ( February 1996- July 1998) Overseeing staff of 20 to run this Cafeteria. Key Achievements -Helped with buying and logistics of stock orders -Helped train new members of staff



Pub 83

• France
• Advertising Services

• Waiter and Bar tender

  • Jun 1990 - Jan 1996

  Waiter and Bar Tender, Pub 83, Rome (June 1990 – January 1996) General waitressing duties Key Achievements -Welcomed and served customers in a friendly and polite manner -Mantained overall cleanliness -Helped train new member os staff Waiter and Bar Tender, Pub 83, Rome (June 1990 – January 1996) General waitressing duties Key Achievements -Welcomed and served customers in a friendly and polite manner -Mantained overall cleanliness -Helped train new member os staff