Information Technology Support Technician

• Feb 2020 - Present

Customer Services Agent

• Jun 2019 - Present

IT Support Specialist

• Jul 2018 - Feb 2020

· Support employees in all computer related problems, network configuration (TCP/IP, Wifi, LAN, WAN), hardware and software troubleshooting through support ticketing system Spiceworks. · Installation and configuration of Windows operating system 7, 8 & 10, Office 365 and other application used in different programs.· Set-up computers and phones for new employees.· Organize and proper documentation on all areas of IT infrastructure and services. · Support employees in all computer related problems, network configuration (TCP/IP, Wifi, LAN, WAN), hardware and software troubleshooting through support ticketing system Spiceworks. · Installation and configuration of Windows operating system 7, 8 & 10, Office 365 and other application used in different programs.· Set-up computers and phones for new employees.· Organize and proper documentation on all areas of IT infrastructure and services.

IT Support Specialist Intern/Volunteer

• Dec 2017 - Apr 2018

· Provide technical support for e-mail (outlook), network, connectivity, peripheral equipment, and system maintenance.· Set up computers and install software for new employees.· Data wipe out and Installing new OS for old computers.· Office Device Inventory, Testing and Configuration (Laptops, Desktops, Printers, Tablets and others). · Provide technical support for e-mail (outlook), network, connectivity, peripheral equipment, and system maintenance.· Set up computers and install software for new employees.· Data wipe out and Installing new OS for old computers.· Office Device Inventory, Testing and Configuration (Laptops, Desktops, Printers, Tablets and others).

System Administrator

• Jun 2002 - Jun 2006

· Administer and update System in Accounting, Sales and Distribution department.· Update product database such products codes, retail prices, product development from the main office.· Submit weekly, monthly, quarterly and annual salesman performances, and product development to the main office.· Collect and encode daily invoices of the salesman to Distributor’s Information System.· Attend product launching in different places. · Administer and update System in Accounting, Sales and Distribution department.· Update product database such products codes, retail prices, product development from the main office.· Submit weekly, monthly, quarterly and annual salesman performances, and product development to the main office.· Collect and encode daily invoices of the salesman to Distributor’s Information System.· Attend product launching in different places.

Customer Service Representative/Data Entry

• May 2001 - Jul 2002

· Attend to customer needs, communicate in a friendly manner to achieve the desired outcome.· Assist clients in using the computer.· Data entry, design and create invitation cards, banners, business cards and others.· Remove temp files and clean-up PCs at the end of the day.· Cash counter · Attend to customer needs, communicate in a friendly manner to achieve the desired outcome.· Assist clients in using the computer.· Data entry, design and create invitation cards, banners, business cards and others.· Remove temp files and clean-up PCs at the end of the day.· Cash counter