Telecommunications Technician

• Mar 2018 - Present

Responsible for the day-to-day operation of the Naval Hospital telephone switch(s), associated software, hardware and infrastructure. Act as liaison between Naval Computer and Telecommunications Station (NCTS) Jacksonville and NHJ systems to ensure/maintain the highest possible level of readiness. The work involves analysis, installation and operation of telecommunications equipment, lines and services and includes investigating and analyzing a variety of problems, questions or conditions… Show more Responsible for the day-to-day operation of the Naval Hospital telephone switch(s), associated software, hardware and infrastructure. Act as liaison between Naval Computer and Telecommunications Station (NCTS) Jacksonville and NHJ systems to ensure/maintain the highest possible level of readiness. The work involves analysis, installation and operation of telecommunications equipment, lines and services and includes investigating and analyzing a variety of problems, questions or conditions associated with the operations and equipment of the installation. Also responsible for maintaining hand-held communication devices eg:Client hand-held communication devices. Complete the programming of translations to all assigned telephone switch (Key, Hybrid or Private Branch Exchange (PBX), Avaya call systems) systems as assigned. Reviews, tracks, and validates, annually, all leased Government-owned services and equipment at NHJ. Monitors, and implements all software system functions and features associated with the Naval Hospital Switches. Show less Responsible for the day-to-day operation of the Naval Hospital telephone switch(s), associated software, hardware and infrastructure. Act as liaison between Naval Computer and Telecommunications Station (NCTS) Jacksonville and NHJ systems to ensure/maintain the highest possible level of readiness. The work involves analysis, installation and operation of telecommunications equipment, lines and services and includes investigating and analyzing a variety of problems, questions or conditions… Show more Responsible for the day-to-day operation of the Naval Hospital telephone switch(s), associated software, hardware and infrastructure. Act as liaison between Naval Computer and Telecommunications Station (NCTS) Jacksonville and NHJ systems to ensure/maintain the highest possible level of readiness. The work involves analysis, installation and operation of telecommunications equipment, lines and services and includes investigating and analyzing a variety of problems, questions or conditions associated with the operations and equipment of the installation. Also responsible for maintaining hand-held communication devices eg:Client hand-held communication devices. Complete the programming of translations to all assigned telephone switch (Key, Hybrid or Private Branch Exchange (PBX), Avaya call systems) systems as assigned. Reviews, tracks, and validates, annually, all leased Government-owned services and equipment at NHJ. Monitors, and implements all software system functions and features associated with the Naval Hospital Switches. Show less

Client Systems Administrator

• May 2012 - Dec 2019

I managed the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements. Provide customer technical assistance and support for all users. Determine… Show more I managed the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements. Provide customer technical assistance and support for all users. Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. Conduct feasibility studies to identify and analyze system failures and analyze data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Coordinate frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Install, maintain, and repair hardware devices supporting a broad range of information and communications systems. Adhere to management control plan requirements by conducting self-inspections and staff assistance visits. Resolve identified discrepancies. Show less I managed the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements. Provide customer technical assistance and support for all users. Determine… Show more I managed the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements. Provide customer technical assistance and support for all users. Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. Conduct feasibility studies to identify and analyze system failures and analyze data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Coordinate frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Install, maintain, and repair hardware devices supporting a broad range of information and communications systems. Adhere to management control plan requirements by conducting self-inspections and staff assistance visits. Resolve identified discrepancies. Show less

Structural Craftsman

• Jan 2000 - Apr 2012