Experience

St. Augustine Marine Center

• United States
• Maritime
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2008 - Present

  • Direct point of contact for clientele o Introduction calls o Quoting and securing new sales o Managing existing client base o Finalize billing • Coordinate the hourly labor schedule accordingly to the current work orders • Orchestrate management meetings to discuss current work orders and profitability goals • Direct point of contact for clientele o Introduction calls o Quoting and securing new sales o Managing existing client base o Finalize billing • Coordinate the hourly labor schedule accordingly to the current work orders • Orchestrate management meetings to discuss current work orders and profitability goals



Luhrs Corporation

• Waterfront Supervisor/International Service Representative

  • Jun 1992 - Jul 2008

  • Supervise a team of 3-6 people to water test, check systems of boat post-final build o Complete ‘Sea Trials’ for testing purposes o Formulate QA list and distribute to frontline o Organize what boats need to be tested and prepared for water delivery, or shipped via truck each day o Orchestrate management meetings on status of shipping schedule o Design and distribute all rigging manuals for commissioning of boats o Travel to dealers worldwide  Australia, New Zealand, England, Spain, France, Italy, Cyprus, Costa Rica, and Canada  Train technicians to commission boats, starting from receiving boat to final sea trial o Mediate any issues on boats o Correspond with dealers on all boat systems o If boat sold, coordinate delivery to owner and instruct on full use • Main point of contact for Owners and Dealers regarding warrantee o Accept or decline warrantee based on specific parameters o File approved warrantee through accounting o Plan, organize, and send teams to dealers for warrantee. Managing the whole process • Organize and run ‘Service Seminars’