Mark Pfleger

Director of Membership Development and Strategic Partnerships at Midwest Business Group on Health
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(386) 825-5501
Location
Chicago, Illinois, United States, US
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Greg Poquette

Mark is highly skilled at managing complex relationships. As a subcontractor to a prominent Global Consultancy / Human Capital Management Vendor and providing services to one of the largest Healthcare Systems in the country; the relationship was initially confrontational and ineffective. However, Mark turned the situation around through better communication, engagement, and governance. The productive partnership that was created resulted in the healthcare client being honored as the "ADP Client Partner of the Year" at an annual meeting. Truly impressive and an honor to work with Mark as he navigated a very complex situation.

Gretchen Vermeulen, RN, BSN, MBA

I have known Mark both personally and professionally since we both attended the University of Michigan. Mark is an enthusiastic, innovative and successful leader who always goes the extra mile to make a difference. Our paths crossed in the Blue Cross and Blue Shield system where Mark has proven that he is professional, diplomatic, and politically savvy in navigating through highly interdependent/matrixed organizations. Mark and I also worked together on multiple philanthropic endeavors. Mark chaired several events for Heartland Alliance where I served as Committee Lead achieving record fundraising results for those less fortunate in this world. Mark has proven performance in building lasting relationships, selling new ideas and effectively challenging the status quo. As my career evolved, I also looked to Mark as an Executive Coach. He has the ability to articulate an inspiring vision of the future and lead others through change. Mark exhibits strong values that encompass integrity, objectivity and a spirit of partnership. Mark is a strong leader, coach and collaborator and anyone would be truly fortunate to have him on their team!

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Credentials

  • Certified Healthcare Consultant (CHC)
    Blue Cross Blue Shield Association
    Aug, 1989
    - Sep, 2024
  • Professional, Academy for Healthcare Management (PAHM)
    Blue Cross Blue Shield Association

Experience

  • Midwest Business Group on Health
    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Director of Membership Development and Strategic Partnerships
      • Sep 2022 - Present

      • Reporting to the CEO, evaluates and designs value proposition strategies to increase membership and elevate strategic partnerships; • Leads membership recruitment efforts and related marketing activities; • Works collaboratively with Board Members and CEO/Leadership Team on outreach with key stakeholders and prospects; • Leads the Midwest Health Purchasing Collaborative (MHPC) offering member discounts for products and services through preferred partners; • Markets products and… Show more • Reporting to the CEO, evaluates and designs value proposition strategies to increase membership and elevate strategic partnerships; • Leads membership recruitment efforts and related marketing activities; • Works collaboratively with Board Members and CEO/Leadership Team on outreach with key stakeholders and prospects; • Leads the Midwest Health Purchasing Collaborative (MHPC) offering member discounts for products and services through preferred partners; • Markets products and services to retain employer members and recruit employer prospects; • Manages relationships with strategic non-profit partners (e.g., American Benefits Council, Catalyst for Payment Reform, Integrated Benefits Institute, The Leapfrog Group and others) through co-sponsoring and partnering on educational programs and key initiatives; • Collaborates with Leadership Team to lead or co-lead employer-directed projects and educational programs including employer roundtables, webinars, forums and the annual conference; • Works to identify and secure new revenue-generating and growth opportunities (grants, sponsorships, etc…) that align with the mission of MBGH. Show less • Reporting to the CEO, evaluates and designs value proposition strategies to increase membership and elevate strategic partnerships; • Leads membership recruitment efforts and related marketing activities; • Works collaboratively with Board Members and CEO/Leadership Team on outreach with key stakeholders and prospects; • Leads the Midwest Health Purchasing Collaborative (MHPC) offering member discounts for products and services through preferred partners; • Markets products and… Show more • Reporting to the CEO, evaluates and designs value proposition strategies to increase membership and elevate strategic partnerships; • Leads membership recruitment efforts and related marketing activities; • Works collaboratively with Board Members and CEO/Leadership Team on outreach with key stakeholders and prospects; • Leads the Midwest Health Purchasing Collaborative (MHPC) offering member discounts for products and services through preferred partners; • Markets products and services to retain employer members and recruit employer prospects; • Manages relationships with strategic non-profit partners (e.g., American Benefits Council, Catalyst for Payment Reform, Integrated Benefits Institute, The Leapfrog Group and others) through co-sponsoring and partnering on educational programs and key initiatives; • Collaborates with Leadership Team to lead or co-lead employer-directed projects and educational programs including employer roundtables, webinars, forums and the annual conference; • Works to identify and secure new revenue-generating and growth opportunities (grants, sponsorships, etc…) that align with the mission of MBGH. Show less

  • Talent Management Executive Consortium (TMEC)
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Board Member / Vice President of Membership, Innovation & Growth
      • Jun 2020 - Present

      • TMEC was formed in 2019 with the purpose of connecting Talent Management Executives with other Human Resource principals who lead talent management as a strategic competitive advantage within their organizations. TMEC promotes thought leadership, a rich exchange of innovative ideas, best practices, and research; • Leads group that defines membership criteria as well as manages and facilitates the new member onboarding process. TMEC membership has quadrupled over a three-year period. This… Show more • TMEC was formed in 2019 with the purpose of connecting Talent Management Executives with other Human Resource principals who lead talent management as a strategic competitive advantage within their organizations. TMEC promotes thought leadership, a rich exchange of innovative ideas, best practices, and research; • Leads group that defines membership criteria as well as manages and facilitates the new member onboarding process. TMEC membership has quadrupled over a three-year period. This team also develops the strategy for elevating member engagement and maximizing the value that TMEC brings to its members with high net promoter scores; • As a Board Member, partners with Board Leadership and the programming, communication, and technology teams to continue record growth and sustainability. Show less • TMEC was formed in 2019 with the purpose of connecting Talent Management Executives with other Human Resource principals who lead talent management as a strategic competitive advantage within their organizations. TMEC promotes thought leadership, a rich exchange of innovative ideas, best practices, and research; • Leads group that defines membership criteria as well as manages and facilitates the new member onboarding process. TMEC membership has quadrupled over a three-year period. This… Show more • TMEC was formed in 2019 with the purpose of connecting Talent Management Executives with other Human Resource principals who lead talent management as a strategic competitive advantage within their organizations. TMEC promotes thought leadership, a rich exchange of innovative ideas, best practices, and research; • Leads group that defines membership criteria as well as manages and facilitates the new member onboarding process. TMEC membership has quadrupled over a three-year period. This team also develops the strategy for elevating member engagement and maximizing the value that TMEC brings to its members with high net promoter scores; • As a Board Member, partners with Board Leadership and the programming, communication, and technology teams to continue record growth and sustainability. Show less

  • Gallagher
    • United States
    • Insurance
    • 700 & Above Employee
    • Senior Vice President, Client Development
      • Mar 2019 - Jun 2020

      • Functioned as a key member of the Gallagher Chicago new business development team to leverage data and analytics, new solutions, digital technologies and vendor relationships to elevate Gallagher brand awareness and new client sales in the large corporate and national market; • Promoted the innovative Gallagher Better Works approach that centers on helping employers strategically invest in their people's health, talent, financial wellbeing and career development at the right cost… Show more • Functioned as a key member of the Gallagher Chicago new business development team to leverage data and analytics, new solutions, digital technologies and vendor relationships to elevate Gallagher brand awareness and new client sales in the large corporate and national market; • Promoted the innovative Gallagher Better Works approach that centers on helping employers strategically invest in their people's health, talent, financial wellbeing and career development at the right cost structures in order to attract, engage, develop and retain a diverse, multigenerational and successful workforce; • Served as a Channel Partner with strong coalitions such as the Human Resources Management Association of Chicago (HRMAC) and the Midwest Business Group on Health (MBGH) to leverage thought leadership and build key relationships in Corporate HR, Finance and Human Capital Management areas that led to new business opportunity for Gallagher as well as supported key business and vendor partnerships. Early developer and champion of Gallagher’s COVID-19 Back to Workplace Strategies that resulted in enhanced client-based reporting and decision making. Show less • Functioned as a key member of the Gallagher Chicago new business development team to leverage data and analytics, new solutions, digital technologies and vendor relationships to elevate Gallagher brand awareness and new client sales in the large corporate and national market; • Promoted the innovative Gallagher Better Works approach that centers on helping employers strategically invest in their people's health, talent, financial wellbeing and career development at the right cost… Show more • Functioned as a key member of the Gallagher Chicago new business development team to leverage data and analytics, new solutions, digital technologies and vendor relationships to elevate Gallagher brand awareness and new client sales in the large corporate and national market; • Promoted the innovative Gallagher Better Works approach that centers on helping employers strategically invest in their people's health, talent, financial wellbeing and career development at the right cost structures in order to attract, engage, develop and retain a diverse, multigenerational and successful workforce; • Served as a Channel Partner with strong coalitions such as the Human Resources Management Association of Chicago (HRMAC) and the Midwest Business Group on Health (MBGH) to leverage thought leadership and build key relationships in Corporate HR, Finance and Human Capital Management areas that led to new business opportunity for Gallagher as well as supported key business and vendor partnerships. Early developer and champion of Gallagher’s COVID-19 Back to Workplace Strategies that resulted in enhanced client-based reporting and decision making. Show less

  • MAPchange
    • United States
    • Technology, Information and Media
    • Principal, Executive Coaching & Consulting
      • Sep 2016 - Mar 2019

      • Independent Consultant and Executive Coach with a primary focus on improving collaboration and conflict resolution with clients in Healthcare, Human Capital Management and the Public Sector; • Leadership practice that has improved effectiveness through better teamwork as well as developed strategies to increase profitability; • Successful Corporate Leader and impactful Change Agent who has worked with executives and Fortune 500 companies to elevate perspective on human behavior… Show more • Independent Consultant and Executive Coach with a primary focus on improving collaboration and conflict resolution with clients in Healthcare, Human Capital Management and the Public Sector; • Leadership practice that has improved effectiveness through better teamwork as well as developed strategies to increase profitability; • Successful Corporate Leader and impactful Change Agent who has worked with executives and Fortune 500 companies to elevate perspective on human behavior, improve communication and business transformation in the for profit and not-for-profit sectors at both national and global levels. Show less • Independent Consultant and Executive Coach with a primary focus on improving collaboration and conflict resolution with clients in Healthcare, Human Capital Management and the Public Sector; • Leadership practice that has improved effectiveness through better teamwork as well as developed strategies to increase profitability; • Successful Corporate Leader and impactful Change Agent who has worked with executives and Fortune 500 companies to elevate perspective on human behavior… Show more • Independent Consultant and Executive Coach with a primary focus on improving collaboration and conflict resolution with clients in Healthcare, Human Capital Management and the Public Sector; • Leadership practice that has improved effectiveness through better teamwork as well as developed strategies to increase profitability; • Successful Corporate Leader and impactful Change Agent who has worked with executives and Fortune 500 companies to elevate perspective on human behavior, improve communication and business transformation in the for profit and not-for-profit sectors at both national and global levels. Show less

  • ADP
    • Lebanon
    • Architecture and Planning
    • 1 - 100 Employee
    • Vice President / Strategic Client Partnerships
      • Aug 1998 - Sep 2016

      • Accountable for the strategy, planning and execution of business plans to drive client satisfaction, retention and revenue growth for a select group of ADP’s largest multi-national clients. Managed portfolio of over twenty-five different key national and global clients ($ 500M+ in total revenue), including Advocate Health Care, Amtrak, Comcast, General Motors, MMC, PwC, Sears, United Airlines and WPP, most recently nine of ADP’s largest global or national accounts - representing over $ 35M… Show more • Accountable for the strategy, planning and execution of business plans to drive client satisfaction, retention and revenue growth for a select group of ADP’s largest multi-national clients. Managed portfolio of over twenty-five different key national and global clients ($ 500M+ in total revenue), including Advocate Health Care, Amtrak, Comcast, General Motors, MMC, PwC, Sears, United Airlines and WPP, most recently nine of ADP’s largest global or national accounts - representing over $ 35M in annual ADP revenue; • Managed, strengthened and expanded the depth of the business partnership, advocating client business goals and objectives alignment across ADP and leading the strategic direction of global client account teams. Developed highly successful partnerships with three large ADP clients in particular with all being honored as an ADP "Client Partner of the Year", representing over $ 20M in upsell realized over span of these three signature ADP business relationships; • Forged individual and institutional relationships, working collaboratively with operations, R&D, finance, marketing, legal, IT, security and operating divisions around the globe to determine product roadmap strategies, managing creative and effective cross functional solutions, establishing new product sales opportunities, and resolving escalations and issues; • Functioned as key facilitator and Executive Coach across ADP acquisitions and alliance partner offices, including HBA, Johnson & Higgins / KVI, Mercer HR Consulting, SHPS and WebMD, to improve region revenue, profitability, internal client team effectiveness and associate satisfaction; • Adjunct faculty member of ADP University and leader in overall ADP Business Transformation. Show less • Accountable for the strategy, planning and execution of business plans to drive client satisfaction, retention and revenue growth for a select group of ADP’s largest multi-national clients. Managed portfolio of over twenty-five different key national and global clients ($ 500M+ in total revenue), including Advocate Health Care, Amtrak, Comcast, General Motors, MMC, PwC, Sears, United Airlines and WPP, most recently nine of ADP’s largest global or national accounts - representing over $ 35M… Show more • Accountable for the strategy, planning and execution of business plans to drive client satisfaction, retention and revenue growth for a select group of ADP’s largest multi-national clients. Managed portfolio of over twenty-five different key national and global clients ($ 500M+ in total revenue), including Advocate Health Care, Amtrak, Comcast, General Motors, MMC, PwC, Sears, United Airlines and WPP, most recently nine of ADP’s largest global or national accounts - representing over $ 35M in annual ADP revenue; • Managed, strengthened and expanded the depth of the business partnership, advocating client business goals and objectives alignment across ADP and leading the strategic direction of global client account teams. Developed highly successful partnerships with three large ADP clients in particular with all being honored as an ADP "Client Partner of the Year", representing over $ 20M in upsell realized over span of these three signature ADP business relationships; • Forged individual and institutional relationships, working collaboratively with operations, R&D, finance, marketing, legal, IT, security and operating divisions around the globe to determine product roadmap strategies, managing creative and effective cross functional solutions, establishing new product sales opportunities, and resolving escalations and issues; • Functioned as key facilitator and Executive Coach across ADP acquisitions and alliance partner offices, including HBA, Johnson & Higgins / KVI, Mercer HR Consulting, SHPS and WebMD, to improve region revenue, profitability, internal client team effectiveness and associate satisfaction; • Adjunct faculty member of ADP University and leader in overall ADP Business Transformation. Show less

  • Blue Cross and Blue Shield Association
    • Managing Director / National Sales, Marketing and Relationship Management
      • May 1991 - Aug 1998

      • Hired, developed and managed a cross functional team of over 75 consultants and executives, through strategic plans and processes, to promote, sell, implement and retain long-term, highly complex global account relationships and contracts to increase Blue Cross and Blue Shield Plan branded managed care market share; • Re-engineered the national account marketing / sales support process, executing a return on investment concept that resulted in the sale and retention of over 300… Show more • Hired, developed and managed a cross functional team of over 75 consultants and executives, through strategic plans and processes, to promote, sell, implement and retain long-term, highly complex global account relationships and contracts to increase Blue Cross and Blue Shield Plan branded managed care market share; • Re-engineered the national account marketing / sales support process, executing a return on investment concept that resulted in the sale and retention of over 300 Fortune 1000 companies, representing over $ 1B in annual premium; • Advanced the change relationship between Blue health plans, the Association, and national employers to one of partnership, expanding the presence of Blue Cross and Blue Shield managed care networks, products and services in over 500 markets over a seven-year period; • Developed, launched and directed innovative national promotion, communication, proposal, sales, national account management and incentive campaigns to differentiate HMO Blue USA, Medicare Blue USA, and BluesCONNECT from the competition, receiving national recognition and record results. Show less • Hired, developed and managed a cross functional team of over 75 consultants and executives, through strategic plans and processes, to promote, sell, implement and retain long-term, highly complex global account relationships and contracts to increase Blue Cross and Blue Shield Plan branded managed care market share; • Re-engineered the national account marketing / sales support process, executing a return on investment concept that resulted in the sale and retention of over 300… Show more • Hired, developed and managed a cross functional team of over 75 consultants and executives, through strategic plans and processes, to promote, sell, implement and retain long-term, highly complex global account relationships and contracts to increase Blue Cross and Blue Shield Plan branded managed care market share; • Re-engineered the national account marketing / sales support process, executing a return on investment concept that resulted in the sale and retention of over 300 Fortune 1000 companies, representing over $ 1B in annual premium; • Advanced the change relationship between Blue health plans, the Association, and national employers to one of partnership, expanding the presence of Blue Cross and Blue Shield managed care networks, products and services in over 500 markets over a seven-year period; • Developed, launched and directed innovative national promotion, communication, proposal, sales, national account management and incentive campaigns to differentiate HMO Blue USA, Medicare Blue USA, and BluesCONNECT from the competition, receiving national recognition and record results. Show less

Education

  • University of Michigan
    B.A., Psychology, Business and Communications
  • Loyola University Chicago
    M.S.O.D., Organization/Leadership Development, Executive Coaching and Change Management

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