Company Owner

• May 2021 - Present

We specialise in helping busy professionals shed unwanted body fat, build muscle, and regain body confidence. We provide fully certified online exercise training plans, nutrition e-books, healthy living e-books, and a coaching app to clients looking for online personal training and nutrition support.In person 12-week 'shadow system' coaching and personal training is available with Mark Bryce both locally and internationally - price proposals are provided upon successful applications - please see our website for more info.Online coaching ('Ultimate Accountability for high performers') is also available on an application only process.https://www.motivatemegroup.com/thebodytransformationcoach

Co-Founder

• Apr 2020 - Present

MotivateME has evolved over the past few years - it actually started as a free Facebook group that I put together following my success in a bodybuilding show! I have always been passionate about health and fitness and I love to help other people with reaching body confidence. However, this April we've decided to make MotivateME an official brand that we can stand behind and scale to serve people on a global basis.this includes the launch of our leading-edge training app, accountability coaching app and we have also partnered with a global wellness brand to help provide our MotivateME clients with tailor made nutrition and supplements.MotivateME is officially here and we are so excited for you to take a look!We like to say "𝙄𝙩'𝙨 𝙣𝙤𝙩 𝙝𝙤𝙬 𝙛𝙖𝙨𝙩 𝙮𝙤𝙪 𝙜𝙚𝙩 𝙩𝙝𝙚𝙧𝙚, 𝙞𝙩'𝙨 𝙝𝙤𝙬 𝙡𝙤𝙣𝙜 𝙮𝙤𝙪 𝙨𝙩𝙖𝙮 𝙩𝙝𝙚𝙧𝙚 𝙛𝙤𝙧 𝙩𝙝𝙖𝙩 𝙙𝙚𝙩𝙚𝙧𝙢𝙞𝙣𝙚𝙨 𝙨𝙪𝙘𝙘𝙚𝙨𝙨" that's the MotivateME wayIf you are all about wholefood nutrition and creating lasting results, we've evolved our signature systems to make sure our clients have everything they need to succeed.This will allow us to work with people across the global and meet our clients with specific services to help release body fat, increase lean muscle, elevate energy levels and improve overall health & wellbeing both physically and mentally.Welcome to MotivateME

Qualified Personal Trainer NVQ Level 2 & 3

• Jan 2018 - Present

Nutrition & Fitness Associate

• Oct 2022 - Present

Working alongside WeTalkWellbeing as an associate in the Corporate Wellness space.We offer to work in a 1-1 capacity, in a group setting or following the digital courses from our subscription service.My area of expertise is helping people improve their nutrition, exercise efficiently and break the diet mentality and adapt the mindset for lasting change.https://www.wetalkwellbeing.com/coaching Working alongside WeTalkWellbeing as an associate in the Corporate Wellness space.We offer to work in a 1-1 capacity, in a group setting or following the digital courses from our subscription service.My area of expertise is helping people improve their nutrition, exercise efficiently and break the diet mentality and adapt the mindset for lasting change.https://www.wetalkwellbeing.com/coaching

Infrastructure Support Manager

• Sep 2013 - Oct 2016

Responsible for all Desktop Support and Application Packaging across all LV= site. As the IT landscape continues to evolve my job is to ensure my team evolve the technology and the way LV= use it. My vision is to move towards Any Device, Any Time, Anywhere and to allow our customers to be truely mobile and hardware agnostic.Successes to date include:1. Created a new role for an EUC Technologist to look for ways to leverage new technology, ensuring we have a End User Computing strategy and roadmap to drive us towards our vision.2. Reducing reoccurring incidents by 23% throughout 2012 - 2013.3. Introduction of an application knowledgebase to streamline the way we package applications.4. Created a career roadmap the help people within CIO take that next step in their career.5. Won a CIO Innovations award.6. Setup a Level 1 - 3 Desktop Support Analyst roles to create career progression within the role.

IT Service Delivery Manager

• Mar 2013 - Sep 2013

During my 6 month secondment as IT Service Delivery Manager my responsibilities were to manage the relationship between CIO and the business. Each month I would produce the monthly scorecards and discuss all P1 - P4 incidents that affected the customer. I was responsible for capturing any challenges the business face and managing them through to completion. I spent time onsite with the customer to understand any problems they face and looking for service improvement opportunities.Successes in the role:1. Improving customer satisfaction scores by managing the customers expectations and providing regular updates.2. Developed a way to capture the health status of our core applications.3. After any major incidents I would look for ways to reduce the risk of reoccurance.4. Managing to resolve a long standing application performance issue by spending a week with the customers and being the focal point for the 3rd Party Supplier and our Network team.

Regional IT Manager (Managing multiple sites across the UK)

• Jun 2011 - Mar 2013

Managing all Desktop support analysts across all LV= UK regional sites. Driving forward innovation and ensuring my team deliver above and beyond expectation. Looking at every opportunity to reduce the reoccurring incident through problem management and clear objectives.Successes to date:1. Implemented a central knowledgebase system.2. Pitched an VC solution using iPads and gained approval.3. Assisted in various programmes such as Raising the bar, Engage and Culture Champions.4. Helped break down barriers between the different functions within CIO.5. Worked with various workstreams to get the right level of documentation to support the business such as Lessons Learnt, Policies and Procedures.6. Aligning all the remote sites to work as one team collectively.

IT Support Manager

• Jun 2010 - Jun 2011

Managing a team of 1st and 2nd line support and ensure a high level of customer satisfaction, whilst delivering above expectation of SLA's.Reduced call volumes by 30% in the first 6 months.Introduced a new Service Desk tool (BMC Remedy) to help apply ITIL best practices.Restructured the Service Desk to ITIL standards.Managing four Service Desk analysts and two Desktop Support analysts.Scoped and managed the implementation of Siebel CRM and provided documentation, training and support to both Service Desk and Desktop services.Developing documentation and a knowledge database within Remedy.Managing SLA’s with the persistent attitude to exceed expectations month on month.

IT Support (TEMP CONTRACT)

• Mar 2010 - Jun 2010

Providing Technical Support for over 850 users for within the Law sector. The contract end June 18th 2010. Providing Technical Support for over 850 users for within the Law sector. The contract end June 18th 2010.

Service Improvement / Project Analyst (TUPE from LSB)

• Apr 2009 - Mar 2010

My task was to present the board with 3 options alongside my IT Director and produce pros and cons for an in-house solution, in-house and partly outsourced and a complete one stop outsourced solution. Had to project manage and deliver a 120 laptop role-out whilst not affecting user downtime. This was required to move them off the old London-Scottish domain onto the newly created Morses domain. This project was completed successfully and to schedule.My last challenge at Morses Club Limited was moving the infrastructure and technical support to a third party. I transferred all knowledge and documentation across to the third party which then lead to my redundancy.

Service Improvement / Project Analyst

• Jun 2008 - Apr 2009

• Implemented a new Online Purchase Order form to replace the old paper based system. • Analysing statistics and identifying service improvement opportunities.• Preparing proposals and plans for implementing process improvements.• Implementation of proposals and providing KPI’s to measure the success.• Working alongside Project Managers using Prince2 methodologies to deliver new key projects whilst ensuring a high level of service is maintained through regular communication and training for the Service Delivery Team.• Scoped and managed the Outsource of IT support for 700 field agents using mobile devices to a 3rd party.• Provided documentation, training and desk side support to the outsourced support team supporting our mobile estate. • Primary contact for the ongoing management of the 3rd party supplier, conducting service reviews and monitoring performance.

2nd Line IT Support Team Manager

• 2002 - 2009

Managed a 2nd line support team of eight analysts; ensuring calls met their SLA's, improving staff performance and development, producing KPI reports for senior management, providing regular reviews, presenting team meetings, interviewing candidates, dealing with grievances and working with the team to meet project deadlines set by the business.Provided 2nd line support to 2000+ users across multi-site environment.Assisted in project management, integrating new systems and services into the business. This included producing business process diagrams, creating support documentation and providing training to Technical Support.Supported 600+ mobile PDA users connecting via GPRS / Edge.Supported applications such as Windows 2000 & XP, Citrix, MS Office suites, MS Outlook, IBM Client Access Express, Lotus Notes, Natwest Bankline, Trent, Coda, McAfee Virus Scan, Netop remote control and many other Be-Spoke applications.Administration of back-end applications such as Citrix Management Console, RSA Admin, Soti, Safeboot Encryption, Windows 2000 / 2003 server, MS Exchange 2000 and Active Directory. Provided consultancy to our clients on hardware recommendations.I worked alongside the Project Manager and successfully geared up IT Support to relocate 300 users phased over 4-week period.Troubleshoot a range of hardware and networking issues.Managed a large rollout of 150 laptops over the course of a weekend.

1st Line Support - Promoted to 2nd Line Support Analyst

• Sep 2000 - Jun 2002

• Provided 1st / 2nd line support to 900+ users. Received on average over 200 calls per day with a 70% plus fix rate, and providing a prompt 15-minute response to each call in a professional manner.• Supported software such as Windows 95 / 98 / NT4 / 2000, MS Office 95 / 2000, iManage, MS Outlook, MS Exchange 5.5, Internet Explorer, Carpe Diem, and other law applications with the help of Remote Desktop.• Supported hardware such as laptops, desktops, printers, digital senders, network devices and other hardware peripherals.• Network troubleshooting and providing alternative solutions• Troubleshooting RAS issues.

Technical Support

• Aug 1999 - Sep 2000

• Maintained the Membertrack system, this controlled all the health clubs. Membertrack is a Be-Spoke application, which was developed for all Granada’s Health and Fitness clubs throughout the UK.• Provided helpdesk support for all 90 Granada health and fitness clubs, supporting hardware and software issues. Involved working on a busy helpdesk, taking calls and providing email support with a 95% plus first time fix rate. Also included support within ISDN lines, routers, hubs, workstations, (hardware and software) and networked printers.• Provided desktop support to all staff located on-site.• Supported data transfer via ISDN using FTP, data containing accounts information• Performed regular health checks throughout the sites, using PC Anywhere.