Experience

Roslin Beach Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jul 2021 - Present

• Front Desk Receptionist

  • May 2018 - May 2022

  With an abundance of inspiring rooms and suites, bespoke tailor-made furniture and extensive in-room luxuries, Roslin Beach Hotel is a coastal retreat and a top choice in Southend-on-Sea hotels.As receptionist at The Roslin I am responsible for meeting and greeting customers, processing arrivals and departures and advising customers on the hotel’s facilities. We monitor feedback and complaints and make the necessary adjustments to ensure a premium customer experience.



Langley Hotels & Resorts

• Sweden
• Travel Arrangements
• 1 - 100 Employee

• Hotel Manager

  • Nov 2017 - 2018

  Langley Living are a Scandinavian tour operator with over 40,000 guests visiting annually. They offer guests an attentive, personalised service accompanied with great food and hospitality. As Hotel Manager I was responsible for the efficient management of a 55 guest hotel and all staff. During my time at Langley Living I managed the hotel budget, service levels and health & safety. I worked in conjunction with the area manager to ensure that all guests enjoyed a superior experience while in our accommodation. Show less



Radisson

• Belgium
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Nov 2016 - Apr 2017

  Raddison Blu Trysil is a leading Norwegian ski resort with over 200 rooms. The Scandinavian venue of choice for winter sports, the complex is world renowned for its exemplary service. As the first point of contact for all guests it was my responsibility to ensure their first impression was a positive one. Daily duties included the coordination of domestic services, answering queries and general administration duties. Raddison Blu Trysil is a leading Norwegian ski resort with over 200 rooms. The Scandinavian venue of choice for winter sports, the complex is world renowned for its exemplary service. As the first point of contact for all guests it was my responsibility to ensure their first impression was a positive one. Daily duties included the coordination of domestic services, answering queries and general administration duties.



Pacha Group

• Kuwait
• Events Services
• 1 - 100 Employee

• VIP Waitress

  • Dec 2015 - Apr 2016

  Pacha was one of Dubai’s biggest nightclubs, housing up to 1,500 people. Famous Dj's along with exceptional shows and dance performances. During my time there I was responsible for meeting and greeting VIP guests, taking orders for food and beverages, to ensure guests received exceptional service during their time with us. Pacha was one of Dubai’s biggest nightclubs, housing up to 1,500 people. Famous Dj's along with exceptional shows and dance performances. During my time there I was responsible for meeting and greeting VIP guests, taking orders for food and beverages, to ensure guests received exceptional service during their time with us.



The Burj Al Arab, Jumeirah Group / Jumeirah Hotels & Resorts

• Receptionist

  • Sep 2013 - Oct 2014

  Burj Al Arab is one of the world’s most iconic hotels, offering 5 star luxury throughout. As ‘Guest Service Executive’ I was responsible for ensuring guests’ expectations were met by maintaining only the very highest levels of service at all times. Burj Al Arab is one of the world’s most iconic hotels, offering 5 star luxury throughout. As ‘Guest Service Executive’ I was responsible for ensuring guests’ expectations were met by maintaining only the very highest levels of service at all times.