Experience

Central Dental Ltd

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Apr 2023 - Present

  • Processing customer orders via online ordering system, telephone, and email • Responding to product information requests • Creating invoices, credit memos, and other documentation • Manual order picking from sales order • Servicing pick up customers through fast, on-demand picking of small sales orders • Processing customer orders via online ordering system, telephone, and email • Responding to product information requests • Creating invoices, credit memos, and other documentation • Manual order picking from sales order • Servicing pick up customers through fast, on-demand picking of small sales orders



Pharmacie Dumoulin Rubin

• France

• Pharmacist

  • 2016 - Aug 2022

  • Dispensing drugs and advice to the patient in a very professional and adaptable way so that they could clearly understand their medication. Trained them when necessary so that they could use properly their medical device. • Customer service, resolve patients medication problems or side effects by calling laboratories or pharmacovigilance institution. Advice them the right self-medication adapted for their needs (for cold, runny nose, nausea….) • Team management, fast and efficient daily distribution of work in the team, supervision of dispensations, daily review to gathered feedback, training • Efficient inventory and supply management • Implementation of parapharmacy (OTC) animations. • Creation of a monthly newsletter in collaboration with my boss • Flu vaccination Show less



PHARMACIE BLANCHARD

• France
• Pharmaceutical Manufacturing

• Pharmacist

  • 2012 - 2016

  • Dispensing drugs and advice • Costumer service • Inventory and supply management • Management of third-party payment in relation with CPAM (French health insurance). Resolve problems on file when necessary and accelerated payments • Dispensing drugs and advice • Costumer service • Inventory and supply management • Management of third-party payment in relation with CPAM (French health insurance). Resolve problems on file when necessary and accelerated payments

• Pharmacist

  • 2010 - 2012

  Pharmacy retraining course Faculty of pharmacy Lyon 1. Replacement of colleagues. Pharmacy retraining course Faculty of pharmacy Lyon 1. Replacement of colleagues.



Auchan Retail

• France
• Retail
• 700 & Above Employee

• Pharmacist

  • Jan 2007 - Mar 2010

  • Creation of the sales area • Economic management, daily sales revenues supervision, responsibility of the operating statement, price policy responsibility. Financial goals were effectively attained from the first year onward • Team management, gathered feedback from the floor experience during regular briefings with the team and monthly meetings to discuss general objectives • Talent manager, providing each team member opportunities to progress professionally • Facilitated interactions between clients and suppliers building trust with them by negotiating gifts for clients while promoting suppliers’ brands and securing customer loyalty Show less



BASF

• Germany
• Chemical Manufacturing
• 700 & Above Employee

• Project Manager

  • Oct 2006 - Jan 2007

  Mission n°1: Development of a new screening technique for the development of cosmetic active ingredients.Mission n°2: Product development from R&D to industrialization.Regulatory Affairs Assistant (Registrations: CAS, ELINCS, INCI; Regulatory monitoring).

• Research And Development Intern

  • Sep 2005 - Sep 2006

  BASF Lyon - 13-month apprenticeship in R&D.Mission: Screening of active ingredients (by quantitative RT-PCR). Scientific watch. Development and product registrations.



Laboratoire des Substituts Cutanés - Hôpital Edouard Herriot

• Hospital intern

  • 2004 - 2005

  11 month internship. Development of a protocol for obtaining a new skin substitute for the treatment of burns. Cell culture, obtaining reconstructed skin, quantitative RT-PCR technique, skin histology, etc. Quality training: theoretical and practical training in quality audits, compliance with procedures and instructions. 11 month internship. Development of a protocol for obtaining a new skin substitute for the treatment of burns. Cell culture, obtaining reconstructed skin, quantitative RT-PCR technique, skin histology, etc. Quality training: theoretical and practical training in quality audits, compliance with procedures and instructions.