Experience

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  Regions Bank

  • Salt Lake City, Utah, United States

  • Quality Assurance Specialist

    • Jun 2023 - Present
    • Salt Lake City, Utah, United States

    Calling customers to ensure work was completed correctly and contractor was good to work with

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  Security National Mortgage

  • Murray, Utah, United States

  • Post Closing Suspense Coordinator

    • Dec 2021 - Jan 2023
    • Murray, Utah, United States

    Help close and fund over 900 loans.Developed relationships with 8 branches and 7 investors to move loans from closing to funding.Kept detailed notes and follow up emails to ensure closure of suspenses within 30 days.

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  Utah System of Higher Education (USHE)

  • Salt Lake City, Utah, United States

  • Customer Solutions Specialist

    • Apr 2019 - Dec 2021
    • Salt Lake City, Utah, United States

    Educated 60 borrowers a day on on responsible repayment of student loans to ensure personal financial success.Mentored over a dozen new employees through shadowing opportunities.Completed at least one follow up call per day to provide full service resolution.Navigated 6-7 systems at a time to pro...

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  Black Turtle Services

  • Sandy, UT

  • Customer Service/Training Specialist I

    • Aug 2017 - Apr 2019
    • Sandy, UT

    Facilitated new hire training to 180 employees to prepare them for assisting in open enrollment.Reviewed and approved 30 timecards per week to ensure proper timekeeping and payroll for new employees.Prepared and presented a PowerPoint presentation on a topic assigned by management at 6 monthly me...

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  The Home Depot

  • Ogden, UT

  • Customer Service/ Resolutions

    • Apr 2013 - Jun 2017
    • Ogden, UT

    Facilitated ongoing training for 20 employees to ensure a common procedure was being performed correctly.Completed over 2,000 returns for major appliances utilizing vendor relationships to ensure timely refunds for customers.Developed over 300 employees by providing floor support to ensure contin...