Experience

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  Johns Hopkins Hospital

  • Baltimore, Maryland, United States

  • Pediatric Clinical Operations Manager

    • Oct 2022 - Present
    • Baltimore, Maryland, United States

    Responsible for the day-to-day clinic operations for respective Practice Areas within the Ambulatory Services Department. Proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. Supervises designated clinic ...

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  University of Maryland St. Joseph Medical Center

  • Towson, Maryland, United States

  • Practice Manager

    • Oct 2020 - Oct 2022
    • Towson, Maryland, United States

    Forecasts practice activity and resource needs, providing input to the development of the annual budget. Incorporates financial analysis into strategic decisions. Implements operating budget to address changing priorities. Oversees and ensures accurate charge-entry, collection of copays,coding an...

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  Audiology Associates Inc

  • United States
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Practice Manager

    • Sep 2018 - Oct 2020

    Reports directly to CEO’sOversees 13 offices and 20 employeesPost ads, screen, interview, hire and train new staff in accordance with HR guidelinesNegotiate employee salariesConduct regular staff meetings and annual performance evaluations for the administrative teamRegularly review productivity and make staffing adjustments as neededManage daily staffing to ensure optimal operation of the practiceOversees daily practice operations, including appointment scheduling, billing procedures, debt collections, security, and occupational health and safetyMonitor and approve time cards and track licensure requirements for staffSecure professional liability insurance and certificates per officeReview accounts receivable reports monthlyDesigns and implements workplace policies and procedures (maternity, workers comp, hazardous material, employee manual)Manages practice and department budgetsNegotiate employee benefit packages Negotiate insurance reimbursement contracts with individual insurance companiesInvestigate claims and paymentsLiaison between insurance company and billing departmentProcess payrollConduct on site visits Practice CredentialingNegotiate vendor agreements and contracts

  • Patient Care Coordinator

    • Jul 2016 - Sep 2018

    Provides assistance to the Physician or partners as required or as requested including word processing, transcription, information research, filing, taking and directing telephone messages. Drafts memos, financial and other reports as appropriate. Makes arrangements and assists with management meetings, conferences and staff meetings.Schedules and performs word processing and spreadsheet activities; formats, revises and prints out final copies of complex documents for other employees.Maintains and manages computer network and ensures appropriate back-up and storage of computer files. Trains employees and assists with questions or problems related to computer hardware/software. Coordinates with outside computer programmers, consultants and contractors.Responsible for operating and maintaining office equipment; arranges for repairs when necessary. Makes recommendations for new or additional office equipment as appropriate. Supervises administrative personnel and performs duties in their absence. Performs other administrative or office duties or projects as required or as assigned.Responsible for developing, implementing and updating office policies and procedures including scheduling appointments, processing mail, answering phones and ordering supplies.Responsible for HIPAA regulations and other accrediting agency regulations, medical practice acts, employment and safety laws, patient care laws, billing and insurance regulations or functions. Ensures medical staff receives appropriate education.Maintains office budget, oversees medical billing, and collections through electronic data interchange (EDI) claims submission and remittance of payments

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  Advanced Medical Center

  • United States
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Patient Care Coordinator

    • Sep 2015 - Jul 2016

    Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendationsRespects patients by recognizing their rights; maintaining confidentiality.Maintains quality service by establishing and enforcing organization standards.Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.Maintains professional and technical knowledge by attending educational workshopsContributes to team effort by accomplishing related results as needed

  • Front Desk Coordinator

    • Aug 2012 - Sep 2015

    Greeting PatientsScheduling PatientsCollecting and Processing PaymentOpening and Closing OfficeKeeping a clean work areaKeeping Patients on treatment planMaintaining a 90% show rateCommunicating with Doctors and Patients on any sudden changesKeeping a flow of new patients in the officeAnswering Multiple Phone LinesMaintaining Patient charts and filesFamiliarity with HIPPA Rules and RegulationsClosing Patient CasesFiling insurance appealsBalancing insurance payments with patient accountsSending and Receiving mailingsOrganizing ordersMarketing

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  ExpressCare Urgent Care Centers

  • Westminister, Maryland

  • Patient Service Representative

    • Jan 2012 - May 2012
    • Westminister, Maryland

    Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.Keeps patient appointments on ...

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  University of Maryland Medical System

  • Baltimore, Maryland, United States

  • Unit Secretary

    • Oct 2011 - Jan 2012
    • Baltimore, Maryland, United States

    Provides a customer-oriented reception and information service for patients, visitors, family members, and patient care providers. Coordinates messages and information to and from patients and patient care providers. Establishes effective, customer-oriented relationships with internal staff, pa...

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  Bakers 2013 LLC

  • Assistant Manager

    • Apr 2009 - Jan 2012

    Supports Store Manager in ensuring the store operates within its predetermined budget (i.e. salary, inventory, expenses, etc.)Ensures that all personnel practice professional salesmanship according to company policies and procedures, in order to achieve maximum sales and provide the highest level...

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  Bubbles Salon

  • Owings Mills/ Towson

  • Receptionist

    • Jun 2008 - Apr 2009
    • Owings Mills/ Towson

    Greet CustomersSchedule AppointmentsCheck clients in and outHandle multiline telephoneMaintain cashierCreate and drop off deposits