Experience

Dental Departures

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Coordinator

  • May 2022 - Present

  Do you need full mouth restoration with dental implants or crowns? Are you looking to get a new Hollywood smile with crowns or veneers? I work with many clinics in Mexico, Costa Rica and Colombia. Contact me so I can connect you with the best promotions with savings with up to 70%. Do you need full mouth restoration with dental implants or crowns? Are you looking to get a new Hollywood smile with crowns or veneers? I work with many clinics in Mexico, Costa Rica and Colombia. Contact me so I can connect you with the best promotions with savings with up to 70%.



chargeguard

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Certified Recovery Specialist

  • Nov 2020 - Apr 2023

  As a Certified Recovery Specialist, I help brands and manufacturers manage chargebacks and shortages on the Amazon platform. I provide brands and manufacturers visibility to the Amazon fees resulting from chargebacks and shortages, and I help them recover fees resulting from erroneous charges. ☝️ HOW I DO IT: Using ChargeGUARD technology I leverage automated processes to access and extract chargeback and shortage fees for the past 5 years. I use ChargeGUARD technology and Amazon expertise to efficiently and effectively dispute claims and recover fees for the brands and manufacturers I work with. ☝️ HOW AM I DIFFERENT: As a Certified Recovery Specialist, I work on behalf of the brands and manufacturers. I am a brand advocate, empowering brands with the knowledge, actionable insights and thought leadership needed to even an unfair playing field. Click here to get your free audit today 👉 www.chargeguard.co/crs-profile/maria-barrera Show less



Camino Financial

• United States
• Financial Services
• 1 - 100 Employee

• Community Success Agent

  • Jul 2019 - Jun 2021

  I handled the company's chat (website & WhatsApp) in a timely manner. I helped latinos in the US that were looking to get a loan. I explained the requirements, how the program works, the steps to follow, monthly interest rates, etc. I helped them complete the online loan application and checked if they prequalified. I advised them the stage of their application was via sms, chat, phone or email. I redirected inquiries to the correct department through Salesforce if needed. I also engaged with them on Facebook. I replied to all sorts of comments, answered questions, handled complaints, shared articles from our Blog to anyone that was looking to improve their credit score or needed to obtain an ITIN as good customer service. I detected trolls and supported the latino community. I made outbound calls to complete a satisfaction survey after they had taken the loan. I was responsible for finding the next Success Story that would later be shared on all social media platforms. I searched for possible candidates on Salesforce, reached out to them and coordinated with the marketing team to find a time and date for a Zoom call or to do the promotional video at their business location. Show less



Logitravel

• Spain
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Asesor de Viajes

  • Nov 2018 - Apr 2020

  I offered uncompromised quotes, clarified doubts, closed sales and helped the client manage their booking. Contact was made vía email and inbound and outbound calls. I opened tickets of the customers requests and redirected them to the corresponding operational area in an urgent manner. Handled the customers requests, that often included: date changes, flight changes, room upgrades, modify or add a meal plan, special hotel requests, cancellations, refunds, modify passengers information like name change, update passport information, add services to the reservation like car rentals, ferry & train tickets, shuttles, visas, travel insurance, shore excursions, activities, Disney tickets, etc. Made outbound calls to follow-up on chargebacks, missing payments and to de-escalate calls. Also to inform the client of any missing information, cancellation policies, itinerary changes, hotel relocations, transport cancellation or changes, refund status and chargebacks. I offered alternatives to meet company's and customer's needs keeping my handle time low and productiveness of the call. Show less



RCI | Vacation Exchange

• Vacation Guide

  • Jan 2017 - Oct 2018

  Inbound sales calls. Assisted timeshare owners in booking their home resort or exchanging it for another property in the inventory based on the number of points they had. Duties: • Educated new members on how to redeem points, costs to exchange, membership renewal. • Made reservation at certain resorts to meets KPI's. • Assisted members doubts in a timely manner. • Many demanding members, excellent objection handling. Accomplishments: • Renewed annual membership *(more than the minimum required). • Exceeded sales targets for additional products like RCI Platinum or Travel Insurance on each trip. • Worked under pressure, assisted about 60 members per day in a low handling time. • Booked resorts that were normally hard to book because of little to no availability or low star rating. • Awarded Top Guide 5 times in a year with excellent adherence to schedule, low handling time, sales performance and after call survey. • Won a FamTrip to Hard Rock properties due to sales and overall productivity. • Won 1st place in All Inclusive sales 2017 competition. • Side by side sales coaching with new hires. • Provided sales training to bottom performance agents. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Fraud Prevention Analyst

  • Jul 2015 - Jan 2017

  I verified the charges on the cardholder's credit cards (Personal and Corporate) to prevent fraud. If fraud was confirmed I would cancel the credit card and reissue it's replacement and open disputes for the billed transactions. Inbound and Outbound calls. Duties: • Ask the security questions to confirm identity. • Open disputes for fraudulent transactions. • Worked with several programs at the same time WIFIS, CSP, Globestar, CAS, MNS, Triumph, SSP, IMS. Accomplishments: • Awarded Top Producer and leader in 2016. • Escalated less cases to the supervisor in the team. • Time management to hit company and personal deadlines. • I contacted more authorized PA or account owners than anyone else, closing cases faster. • Greatly contributed on hitting the team's productivity target. • High scores on the Customer Satisfaction email. Show less



The Social License Consortium

• Canada
• International Trade and Development

• Freelance Translator

  • Sep 2014 - Sep 2014

  I attended numerous meetings as a freelance translator during the company's participation alongside with top representatives of oil, mining and energy industry at The Green Expo in Guadalajara and CDMX. I attended numerous meetings as a freelance translator during the company's participation alongside with top representatives of oil, mining and energy industry at The Green Expo in Guadalajara and CDMX.



International Cruise & Excursions, Inc. (ICE)

• Travel Representative

  • Nov 2012 - Jul 2014

  I helped members book car, hotel, airfare and resorts in worldwide locations. Mainly inbound calls, except when I had pending reservations I would call them back. I managed changes, cancellations, refunds, and other requests through intranet and a database interface. Duties: • Provided personalized assistance to the many clubs we serviced. • Responded emails, and followed up with timeshare major brands (Wyndham, Pueblo Bonito, Mayan Palace, El Cid, Hard Rock and vendors like Tourico, Priceline and Hilton Hotels). • Processed changes on existing reservations, cancellations, refunds using multiple websites at the same time. Accomplishments: • Ranked Top 5 in productivity with less calls to book. • KUDOS on many occasions. Show less



Celebrity Cruises, Inc.

• Hospitality
• 1 - 100 Employee

• Assistant Waitress

  • Jul 2011 - Jan 2012

  I assisted waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship while providing a memorable vacation and amazing travel experience. Participated in restaurant and dining room entertainment and events. General assistance in setting up tables, including linens, china, silverware and glassware. Small talk with passangers, making travel recomendations. I assisted waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship while providing a memorable vacation and amazing travel experience. Participated in restaurant and dining room entertainment and events. General assistance in setting up tables, including linens, china, silverware and glassware. Small talk with passangers, making travel recomendations.



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Waitress

  • Jul 2010 - Mar 2011

  I assisted waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship while providing a memorable vacation and amazing travel experience. Participated in restaurant and dining room entertainment and events. General assistance in setting up tables, including linens, china, silverware and glassware. Small talk with passangers, making travel recomendations. I assisted waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship while providing a memorable vacation and amazing travel experience. Participated in restaurant and dining room entertainment and events. General assistance in setting up tables, including linens, china, silverware and glassware. Small talk with passangers, making travel recomendations.