Experience

Toromont Material Handling / Manutention Toromont

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Branch Administrator

  • Jul 2008 - Present

  -Coached, trained, motivated, and mentored a team of 4 Branch Administrator Team members and assisted the Manager with the 4 Branch Admin team members in the department -Engaged as a member of the team, effectively work well with others, sharing knowledge and experiences, with a goal of achieving customer service excellence. -Responded to customer concerns/inquires in a professional manner -Processing of customer work orders, Internal/ External customers -Customer support via… Show more -Coached, trained, motivated, and mentored a team of 4 Branch Administrator Team members and assisted the Manager with the 4 Branch Admin team members in the department -Engaged as a member of the team, effectively work well with others, sharing knowledge and experiences, with a goal of achieving customer service excellence. -Responded to customer concerns/inquires in a professional manner -Processing of customer work orders, Internal/ External customers -Customer support via phone/ email on disputes, billing inquiry -Updating data base -Process Major Account invoicing; Provide invoice /Work order. -Major Account billing, create end of month Consolidated Invoice of all work performed for month -Resolve any disputes of Major Account -Process invoices and Upload in 3rd party billing through; Taulia, One Bill and Invoice Online, Ariba, Coca Cola, Honda Canada, ARI Fleet, Home Depot -Processed invoices, for payment via Telephone, Credit card transaction -Provide support to Field Supervisor as required -Provide Support to PSSR/Sales reps -Work with Credit department to resolve disputes -Train new employees on our billing process, provide them with support, and provide them with tools they need to do their job accurately - Provide support in other departments if required, recording work orders, help separate work orders, and entry of timecards - Photocopying, filing Show less -Coached, trained, motivated, and mentored a team of 4 Branch Administrator Team members and assisted the Manager with the 4 Branch Admin team members in the department -Engaged as a member of the team, effectively work well with others, sharing knowledge and experiences, with a goal of achieving customer service excellence. -Responded to customer concerns/inquires in a professional manner -Processing of customer work orders, Internal/ External customers -Customer support via… Show more -Coached, trained, motivated, and mentored a team of 4 Branch Administrator Team members and assisted the Manager with the 4 Branch Admin team members in the department -Engaged as a member of the team, effectively work well with others, sharing knowledge and experiences, with a goal of achieving customer service excellence. -Responded to customer concerns/inquires in a professional manner -Processing of customer work orders, Internal/ External customers -Customer support via phone/ email on disputes, billing inquiry -Updating data base -Process Major Account invoicing; Provide invoice /Work order. -Major Account billing, create end of month Consolidated Invoice of all work performed for month -Resolve any disputes of Major Account -Process invoices and Upload in 3rd party billing through; Taulia, One Bill and Invoice Online, Ariba, Coca Cola, Honda Canada, ARI Fleet, Home Depot -Processed invoices, for payment via Telephone, Credit card transaction -Provide support to Field Supervisor as required -Provide Support to PSSR/Sales reps -Work with Credit department to resolve disputes -Train new employees on our billing process, provide them with support, and provide them with tools they need to do their job accurately - Provide support in other departments if required, recording work orders, help separate work orders, and entry of timecards - Photocopying, filing Show less