Experience

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  Evergreen Nephrology

  • Senior Director, Clinical Strategic Initiatives
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  Evergreen Nephrology

  • United States
  • Hospitals and Health Care
  • 200 - 300 Employee

  • Director, Division Operations and Strategy

    • Jan 2024 - Present

    Responsible for implementing, managing, and improving operational processes across live markets with a focus on scalability, high performance, and continuous improvement. Key member of the field operations team working cross functionally to drive key metrics and hit key milestones for Evergreen priority initiatives.

  • Sr. Regional Operations Consultant

    • May 2023 - Jan 2024

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  ArchWell Health

  • United States
  • Hospitals and Health Care
  • 300 - 400 Employee

  • Program Manager, Market Development

    • Nov 2022 - Apr 2023

  • Program Manager, Strategic Initiatives

    • Nov 2021 - Nov 2022

    • Leading cross-functional project managers and their teams through the launch of eighteen new clinics to three new markets while representing the needs of internal business owners to ensure on time delivery and opening of sites• Establishing standardized processes for go-to-market activities and timelines while defining criteria and processes for existing site and market expansions • Utilizing continuous improvement methodologies for business process improvement to establish and standardize processes and procedures within newly developing teams, including business and clinical operations as well as growth and development

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  Vanderbilt University Medical Center

  • Nashville Metropolitan Area

  • Supervisor Administrative

    • May 2020 - Nov 2021
    • Nashville Metropolitan Area

    • Facilitated the change management of center acquisition and merger, including transition to new EHR system, integration of clinical and administrative teams, and assimilation of teams to new systems and processes• Redefined new patient inquiry and scheduling process to simplify integration of p...

• 

  Baby and Company

  • United States
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Operations Manager

    • Nov 2019 - May 2020

    Key Projects/Achievements:• Progressed through all administrative team roles to Clinic Manager and then Operations Manager• Standardized processes for efficient and effective sales management and operations management• Clinical Quality Managemento Revamped organization of documentation for quality measures to streamline monitoring of continued compliance

  • Clinic Manager

    • Mar 2019 - Nov 2019

    Key Project:• Physician Integrationo Successfully facilitated a 35% increase in patient population through operational change of integrating a physician into a midwifery led program

  • Assistant Center Manager

    • Jun 2018 - Mar 2019

    Key Achievement:• Achieved 15% increase in new client acquisitions, 25% increase in direct conversions by quickly building individual relationship and identifying communication preferences with leads

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  SmileDirectClub

  • United States
  • Wellness and Fitness Services
  • 700 & Above Employee

  • Fulfillment Operations Manager

    • Aug 2017 - Mar 2018

    Key Projects/Achievements:• Repeatedly recognized for top performance, including Team Member of the Year (2016), through fast-track promotions from Fulfillment Specialist to Team Lead, Team Captain and finally Manager• Shipping Integration Projecto Led 400% increase in productivity by working with IT, DevOps, PMO, and third-party vendor to integrate shipping processeso Increased on time orders by automating complex, manual processes to 3, simple steps• Product to Fulfillment Streamliningo Decreased fulfillment footprint by 50%, amid production increase, with a 3-day Kaizen event to integrate fulfillment process onto the end of the production lineso Improved order accuracy, quality assurance and quality control for reduced cost and waste through streamlining

  • Manufacturing Operations Supervisor

    • Feb 2017 - Aug 2017

    Key Achievements/Projects:• Order Resolution Team Projecto Resolved continued customer order issues by establishing a team of operations specialists (hired, trained, developed) to analyze order data and identify root issues in production, manufacturing and fulfillment • Production Scheduling Automation Projecto Reduced cost and waste in production by working with IT to develop automated file sorting through implementing a standardized file naming convention to effectively prioritize production

  • Fulfillment Team Lead

    • Oct 2016 - Feb 2017

    Key Achievements/Projects:• Fulfillment Expansion Projecto Gained efficiency by implementing 5S for floor layout and workstations to better facilitate order verification, processing and shipment with a growing team• Inventory Organization System o Drove a 300% increase in productivity, increase in on-time orders and significant reduction in customer complaints by adapting the inventory organization system to meet the exponential growth of sales

  • Fulfillment Specialist

    • Jan 2016 - Oct 2016

    Key Achievement:• Saved $200,000 of waste in one day, and countless amounts moving forward, by performing a root cause analysis of why customers were receiving incorrect product

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  Trevecca Nazarene University

  • Greater Nashville Area, TN

  • Assistant Director of Athletic Communications

    • Jan 2015 - Sep 2016
    • Greater Nashville Area, TN

    Key Projects/Achievements:• Gained experience in full array of communications activities including: broadcasting, writing, social media management, asset creation, photography, graphics production, game day operations, website maintenance, and marketing • Website Revampo Improved fan engagement t...

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  Green Hills Child Development, LLC

  • Greater Nashville Area, TN

  • Administrative Assistant

    • Feb 2013 - Jan 2016
    • Greater Nashville Area, TN

    Key Projects/Achievements:• School Expansion Projecto Supported teaching team and leadership in organization and planning of school expansion including admissions, hiring, and maintaining the culture of the team• Records Transition Projecto Facilitated transition from paper to digital record system