Experience

Mercantil Bank (Schweiz) AG

• Switzerland
• Investment Banking
• 1 - 100 Employee

• Customer Services & Operations Assistant

  • Nov 2019 - Present

  Verification and coordination of payment orders received from Front Office Authentication and processing of E-Banking users in the Admin Module Verification of account opening documents and opening of an account i.e. registration in core banking system Verification of underlying documentation and registration and processing within core banking system (Finnova) Processing of customer Money market and Fiduciary deposits Support and contribute in project related to Account Maintenance Data, E- Banking, Regulatory Issues, etc Show less



Bank Hapoalim (Switzerland) Ltd.

• Switzerland
• Banking
• 1 - 100 Employee

• Assistant Relationship Manager - Private Banking

  • Dec 2017 - Nov 2019

  Ensuring execution of transfers in accordance with internal regulations and providing operational service to the clients Addressing clients operational requests and supporting their transaction Providing operational services relating to the clients off-boarding Liasing with clients to receive missing documents Curing absence of contact and dormant accounts Performing call-backs to clients and facilitating the closure of accounts Ensuring execution of transfers in accordance with internal regulations and providing operational service to the clients Addressing clients operational requests and supporting their transaction Providing operational services relating to the clients off-boarding Liasing with clients to receive missing documents Curing absence of contact and dormant accounts Performing call-backs to clients and facilitating the closure of accounts



Deutsche Bank, Zurich

• Switzerland
• Investment Banking
• 1 - 100 Employee

• Onboarding and Middle Office Analyst

  • Mar 2016 - Jun 2017

  Support the Front Office from the beginning of the new customer adoption process from prospect through to funding of the account (coordinate, prepare and control legal documentation) Creation of the account in Avaloq systems Track account opening process and pro-actively follow-up across Front Office teams on progress Account closure Loan documentation review Support the Front Office from the beginning of the new customer adoption process from prospect through to funding of the account (coordinate, prepare and control legal documentation) Creation of the account in Avaloq systems Track account opening process and pro-actively follow-up across Front Office teams on progress Account closure Loan documentation review



UBS AG Zurich

• Business Analyst / Officer

  • Jun 2015 - Nov 2015

  Fix term contract from June to November 2015 for "Group OPS White Newco/AG" Reconciliation for Investment Reporting and Accounting, customized from daily to annual voting frequency Examination and recording of transactions, cash flows and profit or loss of recorded transactions for yield calculation Monitoring and controlling of internal and external accounts Analysis and documentation of cash and securities differences Capture and posting of 3rd party documents, in particular Corporate Actions Ensuring timely reconciliation and flawless data and service quality Communication and information on a variety of internal interfaces Show less



BRT SA Geneva

• External Consultant Business Analyst

  • Oct 2014 - Jan 2015

  Reconciliation Migration Project for "BRT SA"​, Geneva (Switzerland) at "Mora Wealth Management AG" in Zurich (project duration: 4 months) Completed Business Design documentation to capture sort code/account details including information regarding systems, processes and people and ascertaining whether workarounds are required prior to moving the work Processed Map operational reconciliations to understand challenges, gaps, issues and solution workarounds if required Transition work to a centralised team under full governance and rigor to ensure the migration of work happens smoothly and risk is mitigated Gathered Field Comparison reports and exceptions Assisted with specification of automated Operational Reconciliation processes Supported documentation arising from changes and defect fixes identified during Testing Lifecycle Supported Operational Reconciliation execution of Test and Live Events The project was implemented successfully and on time. Show less



Mora Wealth Management AG Zurich

• Officer in Securities Back-office

  • Nov 2010 - Jul 2014

  Ensured that client files were complete and accurate, in accordance with the compliance checklist Performed the daily download of market prices and foreign exchange rates from Bloomberg Maintained the Securities Master Database (information from Bloomberg); opening, editing and the closing of all securities / asset classes Created and maintained new portfolios and client contacts in “Advent” Executed numerous reports in “Advent” (e.g. Assets under Management, Trailer Fees) Created funds reports Reconciled the trailer fees of mutual and hedge funds versus external fund custodians Confirmed positions and verified external fee payments Reconciled securities holdings and investigated differences Show less



Bank Berenberg, Zurich

• Training / Assistant Client Advisor in Latin American Team

  • Oct 2009 - Mar 2010

  • Supported and assisted two client advisors in the Latin American team • Instructed the back-office to open, edit and remove securities (all asset classes) • Executed customer orders (e.g. cash payments and stock market orders) • Handled customers' telephone and email enquiries • Collated all relevant information in advance of customer visits (forms and asset statements) • Made arrangements for various administrative and organisational tasks (e.g. client advisor trips) • Supported and assisted two client advisors in the Latin American team • Instructed the back-office to open, edit and remove securities (all asset classes) • Executed customer orders (e.g. cash payments and stock market orders) • Handled customers' telephone and email enquiries • Collated all relevant information in advance of customer visits (forms and asset statements) • Made arrangements for various administrative and organisational tasks (e.g. client advisor trips)



Il Cairo Phone Center

• Officer

  • Jan 2000 - Jul 2005

  This is an Internet Cafe and Phone Shop • Assisted international clients for Internet and phone services • Executed (cash) money transfers with „Western Union“ This is an Internet Cafe and Phone Shop • Assisted international clients for Internet and phone services • Executed (cash) money transfers with „Western Union“



Sia Internet SAS

• Training Website design

  • Sep 2002 - Nov 2002

  This is Website Company for Bookings in Hotels • Participated in a three-months training at www.worldby.com by Sia Servizi Internet in website design • Created Websites, edited web texts and Pictures • During the evenings, continued to work at Internet Shop “Il Cairo Phone Center”, Florence This is Website Company for Bookings in Hotels • Participated in a three-months training at www.worldby.com by Sia Servizi Internet in website design • Created Websites, edited web texts and Pictures • During the evenings, continued to work at Internet Shop “Il Cairo Phone Center”, Florence



Caracol Televisión

• Colombia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Marketing Head

  • Jun 1996 - Aug 1998

  • Executed analysis and statistics like audience ratings for each program • Compared them with our programs and the competitors • Prepared the presentations with the analysis, statistics and comparison including charts and figures for the executive management • Developed new business strategies • Executed analysis and statistics like audience ratings for each program • Compared them with our programs and the competitors • Prepared the presentations with the analysis, statistics and comparison including charts and figures for the executive management • Developed new business strategies



JH Hoyos & Asociados

• Marketing Consultant

  • Jan 1995 - May 1996

  Marketing Company • Advised the clients where and how to use their marketing budget • Executed clients marketing orders for their Publicity Marketing Company • Advised the clients where and how to use their marketing budget • Executed clients marketing orders for their Publicity



Club Resort Empleados Oficiales

• Executive Secretary

  • Feb 1990 - Dec 1994

  Club for Employees of Bogota • Prepared marketing materials, food, transport and entertainment for upcoming events • Organised social events, congresses and conferences for government employees Club for Employees of Bogota • Prepared marketing materials, food, transport and entertainment for upcoming events • Organised social events, congresses and conferences for government employees