Experience

Qstream

• United States
• E-Learning Providers
• 1 - 100 Employee

• Team Lead, Client Services

  • Aug 2022 - Present

• Senior Client Services Consultant

  • Nov 2018 - Aug 2022



Blue Cow Software

• United States
• Software Development
• 1 - 100 Employee

• Software Implementation Specialist

  • Jul 2014 - Nov 2018

  Acted as a Software Implementation Specialist and team leader in a rapidly growing software startup, recently becoming the #1 most-used software in the Northeast for propane and home energy companies. Primary responsibilities included migrating customers’ digital assets into proprietary software, training customers on new workflows and proper use of software, and ensuring that each project is delivered on schedule and on budget with a high degree of customer satisfaction. Wore many hats beyond… Show more Acted as a Software Implementation Specialist and team leader in a rapidly growing software startup, recently becoming the #1 most-used software in the Northeast for propane and home energy companies. Primary responsibilities included migrating customers’ digital assets into proprietary software, training customers on new workflows and proper use of software, and ensuring that each project is delivered on schedule and on budget with a high degree of customer satisfaction. Wore many hats beyond Implementation Specialist, including database analyst, new hire onboarding manager, and customer support, as needed. Show less Acted as a Software Implementation Specialist and team leader in a rapidly growing software startup, recently becoming the #1 most-used software in the Northeast for propane and home energy companies. Primary responsibilities included migrating customers’ digital assets into proprietary software, training customers on new workflows and proper use of software, and ensuring that each project is delivered on schedule and on budget with a high degree of customer satisfaction. Wore many hats beyond… Show more Acted as a Software Implementation Specialist and team leader in a rapidly growing software startup, recently becoming the #1 most-used software in the Northeast for propane and home energy companies. Primary responsibilities included migrating customers’ digital assets into proprietary software, training customers on new workflows and proper use of software, and ensuring that each project is delivered on schedule and on budget with a high degree of customer satisfaction. Wore many hats beyond Implementation Specialist, including database analyst, new hire onboarding manager, and customer support, as needed. Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Trainer, Outbound Shipping and Warehousing

  • Apr 2006 - May 2014

  Acted as a leader and contributor on a team of distribution professionals responsible for fulfilling 70+ high-volume stores throughout the northeast. Planned, oversaw, and facilitated workflow within and across all outbound warehouse departments to ensure teams executed effectively and safely and exceeded daily plan expectations. Acted as a leader and contributor on a team of distribution professionals responsible for fulfilling 70+ high-volume stores throughout the northeast. Planned, oversaw, and facilitated workflow within and across all outbound warehouse departments to ensure teams executed effectively and safely and exceeded daily plan expectations.