Experience

Crystal Televentures
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Application Support Engineer

  • Feb 2021 - Sep 2022

HCG Hospitals,Bangalore
• Manager IT(Applications)

  • Nov 2016 - Jan 2021


Diagno Labs

• 1 - 100 Employee

• Manager IT (LIMS Operation)

  • Sep 2015 - Nov 2016

  Managing LIMS Operation, Defining and managing the process Managing LIMS Operation, Defining and managing the process



Abbott Healthcare (Abbott Informatics)

• Technical Support Engineer

  • Dec 2013 - May 2015

   Product Support and troubleshooting of STARLIMS Application  Development and Design of Starlims Application  Deployment, configuration and roll back of sdp and report packages  Coordination with offshore core development team as per issue and CR  Maintaining the SLA with respect to Zen desk ticketing system  Analyze and documents client’s business requirements and processes and communicate these requirements into STARLIMS application  Well aware about 21 CFR part 11… Show more  Product Support and troubleshooting of STARLIMS Application  Development and Design of Starlims Application  Deployment, configuration and roll back of sdp and report packages  Coordination with offshore core development team as per issue and CR  Maintaining the SLA with respect to Zen desk ticketing system  Analyze and documents client’s business requirements and processes and communicate these requirements into STARLIMS application  Well aware about 21 CFR part 11 and GxPs (GLP,GMP,GCP) and incorporate the knowledge into application support process  Thorough knowledge of laboratory business of pathological laboratories.  Coordinate with client and team to collect information of requirement and also change coding as per SLA as well as responsible for maintaining LIMS operation smooth  Create test scenarios and develops test plan to be used in testing the business applications in order to verify that clients requirements are incorporated into the system design  Provide input into developing and modifying systems to meet client needs and develop business specifications To support these modifications  Facilitate meetings with clients to gather and document requirements and explore potential solutions  Assist in coordinating business analyst task on information technology projects and provide support to other team members. Show less  Product Support and troubleshooting of STARLIMS Application  Development and Design of Starlims Application  Deployment, configuration and roll back of sdp and report packages  Coordination with offshore core development team as per issue and CR  Maintaining the SLA with respect to Zen desk ticketing system  Analyze and documents client’s business requirements and processes and communicate these requirements into STARLIMS application  Well aware about 21 CFR part 11… Show more  Product Support and troubleshooting of STARLIMS Application  Development and Design of Starlims Application  Deployment, configuration and roll back of sdp and report packages  Coordination with offshore core development team as per issue and CR  Maintaining the SLA with respect to Zen desk ticketing system  Analyze and documents client’s business requirements and processes and communicate these requirements into STARLIMS application  Well aware about 21 CFR part 11 and GxPs (GLP,GMP,GCP) and incorporate the knowledge into application support process  Thorough knowledge of laboratory business of pathological laboratories.  Coordinate with client and team to collect information of requirement and also change coding as per SLA as well as responsible for maintaining LIMS operation smooth  Create test scenarios and develops test plan to be used in testing the business applications in order to verify that clients requirements are incorporated into the system design  Provide input into developing and modifying systems to meet client needs and develop business specifications To support these modifications  Facilitate meetings with clients to gather and document requirements and explore potential solutions  Assist in coordinating business analyst task on information technology projects and provide support to other team members. Show less



HIS Implementations and Product Support at Wipro Limited (HealthCare IT), Hyderabad

• Module Lead

  • Dec 2010 - Feb 2013

  • Lead requirement elicitation efforts on enterprise analysis projects including the elicitation and mapping of the AS-IS and TO-BE process  Coordinate and facilitate meetings with clients to gather and document requirements and explore potential solutions • Plans, design and recommends business processes to improve and support business activities • Translate stakeholder requirements into various documentation deliverables such as functional specifications, use stories, data… Show more • Lead requirement elicitation efforts on enterprise analysis projects including the elicitation and mapping of the AS-IS and TO-BE process  Coordinate and facilitate meetings with clients to gather and document requirements and explore potential solutions • Plans, design and recommends business processes to improve and support business activities • Translate stakeholder requirements into various documentation deliverables such as functional specifications, use stories, data flow/data diagrams • End to End implementation of healthcare business application with UAT, go-live support, post-live support, and timely recovery of the project cost from client’s end Capacity building, Business analyst, Requirement analysis, Testing Show less • Lead requirement elicitation efforts on enterprise analysis projects including the elicitation and mapping of the AS-IS and TO-BE process  Coordinate and facilitate meetings with clients to gather and document requirements and explore potential solutions • Plans, design and recommends business processes to improve and support business activities • Translate stakeholder requirements into various documentation deliverables such as functional specifications, use stories, data… Show more • Lead requirement elicitation efforts on enterprise analysis projects including the elicitation and mapping of the AS-IS and TO-BE process  Coordinate and facilitate meetings with clients to gather and document requirements and explore potential solutions • Plans, design and recommends business processes to improve and support business activities • Translate stakeholder requirements into various documentation deliverables such as functional specifications, use stories, data flow/data diagrams • End to End implementation of healthcare business application with UAT, go-live support, post-live support, and timely recovery of the project cost from client’s end Capacity building, Business analyst, Requirement analysis, Testing Show less


Wipro Infotech Ltd
• Analyst Programer

  • Oct 2007 - Dec 2010


Trimax Computer Ltd.

• FMS Engineer

  • Feb 2007 - Oct 2007

  • Management of DNS and DHCP Servers. • Patch management using Microsoft Windows Server Update Services (WSUS). • Responsible for installing, configuring Symantec Endpoint Protection Server and clients. Running planned scans throughout the network to keep the network virus free. • Configuration of Print Servers and their troubleshooting. • Installation of VMware and Virtual Machine for testing and production environment. • Managing network client through remote tools like… Show more • Management of DNS and DHCP Servers. • Patch management using Microsoft Windows Server Update Services (WSUS). • Responsible for installing, configuring Symantec Endpoint Protection Server and clients. Running planned scans throughout the network to keep the network virus free. • Configuration of Print Servers and their troubleshooting. • Installation of VMware and Virtual Machine for testing and production environment. • Managing network client through remote tools like Dame-Ware Mini Remote control, Remote desktop, Net Meeting, VNC viewer. • Expertise in installation and troubleshooting of different Operating systems like Win 2k3, Win XP, Win Vista, RH Linux on Servers and Clients systems. • Managing Windows OS related problem with different types of servers like Dell, IBM, HP and HCL. • Installation and troubleshooting of Microsoft products like office 2003 & 2007, VSS, Visual Studio and lot of others like Citrix, eclipse, apache and IBM products. • Hardware troubleshooting of desktop and server machine Show less • Management of DNS and DHCP Servers. • Patch management using Microsoft Windows Server Update Services (WSUS). • Responsible for installing, configuring Symantec Endpoint Protection Server and clients. Running planned scans throughout the network to keep the network virus free. • Configuration of Print Servers and their troubleshooting. • Installation of VMware and Virtual Machine for testing and production environment. • Managing network client through remote tools like… Show more • Management of DNS and DHCP Servers. • Patch management using Microsoft Windows Server Update Services (WSUS). • Responsible for installing, configuring Symantec Endpoint Protection Server and clients. Running planned scans throughout the network to keep the network virus free. • Configuration of Print Servers and their troubleshooting. • Installation of VMware and Virtual Machine for testing and production environment. • Managing network client through remote tools like Dame-Ware Mini Remote control, Remote desktop, Net Meeting, VNC viewer. • Expertise in installation and troubleshooting of different Operating systems like Win 2k3, Win XP, Win Vista, RH Linux on Servers and Clients systems. • Managing Windows OS related problem with different types of servers like Dell, IBM, HP and HCL. • Installation and troubleshooting of Microsoft products like office 2003 & 2007, VSS, Visual Studio and lot of others like Citrix, eclipse, apache and IBM products. • Hardware troubleshooting of desktop and server machine Show less