Experience

• 

  Agora Financial

  • United States
  • Book and Periodical Publishing
  • 1 - 100 Employee

  • Sales Operations and Analytics Manager

    • Apr 2019 - May 2021

  • Business Development Manager

    • Sep 2018 - Apr 2019

    • Leads, coaches, and trains a team of 16 Business Development representatives in one-on-one sessions and team meetings to ensure productivity and effectiveness, holding representatives accountable to key performance indicators and quality assurance best practices.• Identifies the need for, then designs and creates tools, systems, and resources to increase efficiency.• Creates and manages new lead generation campaigns while increasing the effectiveness of existing outbound campaigns and inbound interactions by developing up-sell and cross-sell strategies.• Monitors real time queue and agent performance, and addresses areas of concern as they occur.• Designs and implements systems for tracking team and individual performance metrics. Monitors and analyzes data to develop and implement strategies to improve processes, maximizing efficiency and productivity.• Collaborates with director, coordinators of other teams to develop strategies for innovation and growth.

  • Lead Business Development Specialist

    • Jan 2017 - Sep 2018

    • Drives strategic development by tracking and analyzing large amounts of sales data, and adjusts team business approach accordingly • Designs, develops, and implements innovative systems and tools which increase efficiency and productivity of the Business Development team• Drives production growth by training and guiding the Business Development team to industry leading standards• Solves problems presented by team members efficiently, while providing the team with techniques and tools to address such problems in the future• Acts as facilitator between Sales Director, Customer Communications Director, and Business Development team• Continues to excel in the duties of Business Development Specialist

  • Business Development Specialist

    • Jun 2016 - Jan 2017

    • Consistently exceeds sales goals, leading the Business Development department in sales• Grows existing business and develops new business by contacting customers and utilizing effective upselling techniques• Tracks sales data and analyzes trends to focus and optimize practices

  • Customer Service Representative

    • Jan 2016 - Jun 2016

    • Provides excellent, attentive customer service via phone and email• Engages customers with effective upselling techniques• Diffuses upset customers quickly and empathetically

• 

  Consilience

  • Hunt Valley, Maryland, United States

  • Sales Operations and Analytics Manager

    • Apr 2019 - May 2021
    • Hunt Valley, Maryland, United States
• 

  Hunt Valley Solutions Center

  • Hunt Valley, Maryland, United States

  • Sales Operations and Analytics Manager

    • Apr 2019 - May 2021
    • Hunt Valley, Maryland, United States
• 

  Michaels Stores, Inc.

  • Ellicott City, Maryland

  • Certified Custom Framing Manager

    • Jun 2012 - Apr 2015
    • Ellicott City, Maryland