Revenue & Reservations Coordinator

• May 2023 - Present

Bookstore Cashier

• Jan 2022 - Present

Continued duties as a Bookstore Computer Sales Associate, with added responsibilities:• Assisted the computer department manager in day-to-day operations.• Facilitated the re-opening of our TecHub Services department, including the training and supervision of new computer technicians.• Monitored and replied to emails for the TecHub department, TecHub Services department, and Supplies department.• Assisted the E-commerce department by adding tech products to the Mānoa Bookstore website, utilizing HTML code for product images and text.• Assisted the Fiscal department with entering and submitting invoices for payment processing. Show less

Bookstore Computer Sales Associate II

• Sep 2017 - Dec 2021

• Worked directly with Apple as an Apple Authorized Campus Reseller and Service Provider to provide students, faculty, and staff with Apple products and services.• Diligently trained as a computer technician to provide hardware and software assistance for customers, gaining certifications as an Apple Certified Macintosh and iOS Technician.• Facilitated the ordering of Apple and Adobe products, as well as with restocking the sales floor with new and exciting merchandise.• Assisted with the training and supervision of new student associates and computer technician apprentices.• Cross-trained with other departments throughout the bookstore, including customer service, supplies, textbooks, and clothing. Show less

Independent Contractor

• Jan 2022 - May 2022

• Tracked analytics for Celebrate Micronesia and Pacific Islands Development Program social media accounts.• Created a social media report on the Celebrate Micronesia social media campaign, "The Celebration Continues", highlighting trends and improvements that can be made.• Assisted in collaborative filmmaking, filming and editing videos such as《Love and Solidarity with Tonga》and Together We Are Oceania: The Story of Pan Pacific Association.• Composed a document of standard operating procedures for maintaining Celebrate Micronesia social media profiles. Show less

Events Assistant II

• Apr 2021 - Dec 2021

Assisted with planning the 2021 Celebrate Micronesia Festival—the first hybrid cultural festival in Hawaiʻi—which featured virtual online discussions and in-person programming at Bishop Museum. Managed Celebrate Micronesia Facebook page; increased followers by 35% and page reach by 59%. Established Celebrate Micronesia Instagram and Twitter accounts in March of 2021; grew Instagram to over 800 followers with an engagement rate of 8.67%, grew Twitter to over 180 followers with a peak of 46.2K organic tweet impressions. • Designed promotional graphics and materials for use in social media posts, virtual Zoom webinars, and in-person events.• Photographed and recorded video for the 2021 Celebrate Micronesia Festival and for future social media campaigns.• Served as a back-end moderator for the virtual 2021 Pacific Islands Conference of Leaders Standing Committee to ensure smooth transitions between speakers and quickly solve technical issues. Show less

Softline Sales Associate

• Mar 2017 - Jul 2017

• Assisted customers with their questions or concerns, and provided accurate and valid information. • Handled cash, credit, or check transactions with customers, including refunds and exchanges. • Answered phone calls in a professional manner. • Maintained store presentation by folding clothes and organizing fixtures. • Counted money in cash drawers at the ending of shifts to ensure that amounts are correct and that there is adequate change. • Assisted customers with their questions or concerns, and provided accurate and valid information. • Handled cash, credit, or check transactions with customers, including refunds and exchanges. • Answered phone calls in a professional manner. • Maintained store presentation by folding clothes and organizing fixtures. • Counted money in cash drawers at the ending of shifts to ensure that amounts are correct and that there is adequate change.