Experience

SATO Vietnam Solutions Co., Ltd.
• Vietnam
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Sales Representative

  • Mar 2022 - Present

VNPETRO
• Italy
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee
• Sales and Marketing Administrator

  • May 2021 - Feb 2022


Mai Chau Ecolodge

• Vietnam
• Hospitality
• 1 - 100 Employee

• Sales Executive

  • Aug 2017 - May 2021

  Main responsibilities: - Answer and follow all the booking requests from the company's website; - 4-year experience in Customer Service (luxury-stay customers); - Receive new bookings from online travel agents like Booking.com, Agoda, Expedia... and suggest other services to the guests to maximize the income from each booking; - Take care and follow up with all customers after sales; - Maintain the hotel's guest service culture and image; - Find new online travel agents, analyze their potential, then develop and collaborate with them to maximize the company's income; - Work with marketing department to run campaigns as well as update promotions on the company's website; - Support other tasks required from the company, for example, support when there is an inspection from other business partners... - Travel to meet with potentially lucrative guests and groups when necessary; also escort big groups or company groups (MICE groups, FAM groups) in order to make sure the services will be remained in high quality for these types of guests; - Work for all three properties of the Asia Ecolodge chain: Mai Chau Ecolodge, Hue Ecolodge and Can Tho Ecolodge. Recognition and Gains: - Achieve good communication skills, persistence and the ability to respond rapidly and correctly to guests; - Ability to handle other sales' job when they have days off (my guests are basically B2C, but I can deal and make contracts with B2B guests as well); - Support the BOD in company events to boost the company;s visual and to make sure that everything is under good control - Maintain the friendly, professional behavior and appearance, welcoming atmosphere that increases the chance of repeat business and referrals. Show less



I Can Read

• Singapore
• Education
• 200 - 300 Employee

• Customer Service Officer

  • Apr 2016 - Jun 2017

  Main responsibilities: - Manage student accounts by supervising the Teaching Assistants to ensure highest service standard in the centre; - Control inventory, make sure that facilities are up to standard and schedules any necessary repairs/maintenance; - Partly responsible for the centre's growth target and KPIs; - Work and negotiate with clients; handle client problems, answer general inquiries and complaints; - Work with foreign teachers to support and give students more creative and interesting ways to absorb knowledge. - Follow up the services with new as well as current customers and make sure to solve all the problems as soon as possible. Recognition and Gains: - Improve communication in English; - Ability to work multitask; - Great opportunity to work for an internationally recognized and respected company. Show less