Mahmoud Mongeb
Senior Technical Support Engineer at Excellent Communications- Claim this Profile
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Topline Score
Bio
Credentials
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Operations and Performance Management Professional
Children's Cancer Hospital - Egypt 57357Jun, 2016- Sep, 2024 -
Visual Basic
National Cancer Institute (NCI)May, 2015- Sep, 2024 -
Cisco Certified Network Associate Industrial (CCNA I)
National Cancer Institute (NCI) -
Upgrading Your Skills to MCSA: Windows Server 2016
National Cancer Institute (NCI)
Experience
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Excellent Communications
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Russian Federation
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Advertising Services
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1 - 100 Employee
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Senior Technical Support Engineer
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Jun 2021 - Present
Configuring , Managing & Maintaining company internal system as well as company's projects systems related to Microsoft products on Windows server 2012 & 2016 platform including and not limited to Active Directory (AD), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Group policy (GP) ,Print Server , File Server. Setup and Deploy operating systems and Applications for new laptops and desktops. Handling of the Basic Network configuration, Cabling and Installation of the IT infrastructure Monitored servers and switches traffic and managed firewall. Supported end user problems and troubleshoot it. Managed and configured servers to work smoothly. Managed employees ensuring successful operations of day-to-day business processes Worked with network issues for Lan ,Wan and Access points. Configuring, Managing & Maintaining company internal system as well as company's projects systems related to VMware products on ESX platform including and not limited to vSphere, vCenter , ThinApp, & VMware view . Installed and configured computer hardware, software, systems, network, printers and scanners Managed all network resources. Monitored servers and switches traffic and managed firewall. Supported end user problems and troubleshoot it. Managed and configured servers to work smoothly. Installing Software and Networking Systems. Server backups and troubleshooting activities. Deploy Firmware updates, Service Packs and Applications updates.
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ACME SAICO - Integrated Engineering Systems -(IES)
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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مهندس دعم فنى
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Feb 2019 - May 2021
Configuring, Managing & Maintaining company internal system as well as company's projects systems related to VMware products on ESX platform including and not limited to vSphere, vCenter , ThinApp, & VMware view . Installed and configured computer hardware, software, systems, network, printers and scanners Managed all network resources. Monitored servers and switches traffic and managed firewall. Supported end user problems and troubleshoot it. Managed and configured servers to work smoothly. Installing Software and Networking Systems. Server backups and troubleshooting activities. Deploy Firmware updates, Service Packs and Applications updates.
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National Cancer Institute (NCI)
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India
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Hospitals and Health Care
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100 - 200 Employee
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Technical Support Specialist
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Feb 2014 - Jan 2019
Configuring , Managing & Maintaining company internal system as well as company's projects systems related to Microsoft products on Windows server 2012 & 2016 platform including and not limited to Active Directory (AD), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Group policy (GP) ,Print Server , File Server. Setup and Deploy operating systems and Applications for new laptops and desktops. Handling of the Basic Network configuration, Cabling and Installation of the IT infrastructure Monitored servers and switches traffic and managed firewall. Supported end user problems and troubleshoot it. Managed and configured servers to work smoothly. Managed employees ensuring successful operations of day-to-day business processes Worked with network issues for Lan ,Wan and Access points.
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Egypt Laptop
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Egypt
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Computer and Network Security
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1 - 100 Employee
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System Administrator
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Jan 2010 - Jan 2014
Maintain daily performance of computer systems. Install, modify, and repair computer hardware and software. Provide customer assistance. Follow-up with customers to ensure issues are resolved. Maintain daily performance of computer systems. Install, modify, and repair computer hardware and software. Provide customer assistance. Follow-up with customers to ensure issues are resolved.
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Help Desk Technician
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Apr 2008 - Mar 2010
Technical support for CCTV hardware/software installing, and server’s installation. Following up and managing Servers and Cisco Switches. Installing Window OS, Linux OS, and following up with customers to create long term relationships. Following up devices maintenance Check user problems and determine possible solutions Technical support for CCTV hardware/software installing, and server’s installation. Following up and managing Servers and Cisco Switches. Installing Window OS, Linux OS, and following up with customers to create long term relationships. Following up devices maintenance Check user problems and determine possible solutions
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Help Desk Specialist
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Apr 2006 - Mar 2008
Technical support for hardware/software installing, developing, troubleshooting and upgrading. Respond to queries as soon as possible install, configure and upgrade pc software directing the unresolved issues to the next level of support Technical support for hardware/software installing, developing, troubleshooting and upgrading. Respond to queries as soon as possible install, configure and upgrade pc software directing the unresolved issues to the next level of support
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Education
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2009 - 2013
New Cairo Academy
بكالوريوس التجارة, تجارة خارجية
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