Experience

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  Influx

  • Customer Service Agent

    • Apr 2021 - Present

    Deliver outstanding customer service, addressing inquiries and resolving issues promptly.Utilize Helpscout, Live Agent and Zendesk, and social media platforms to provide efficient support.

• 

  Nivi, Inc.

  • Nairobi, Kenya

  • Customer Success Executive

    • Dec 2018 - Jul 2020
    • Nairobi, Kenya

    Answered user questions on family planning, sexual and reproductive health, ensuring accurate and helpful information.Designed and implemented automated conversations to enhance user experience.Translated content to Swahili, broadening accessibility and engagement.

• 

  M-KOPA Solar

  • Nairobi, Kenya

  • Customer Care Representative

    • Oct 2017 - Nov 2018
    • Nairobi, Kenya

    Responded to customer queries and complaints, providing efficient resolutions.Proactively shared information about company products to enhance customer knowledge.Maintained strong relationships with customers, ensuring satisfaction and loyalty.

• 

  StarTimes Kenya

  • Nairobi, Kenya.

  • Telesales Executive

    • Nov 2016 - Oct 2017
    • Nairobi, Kenya.

    Troubleshot problems and offered effective solutions, enhancing customer experience.Successfully upsold higher subscription packages, driving revenue growth.Provided detailed information about products and services, emphasizing membership benefits and advantages.

• 

  KENYA CONFERENCE OF CATHOLIC BISHOPS - The GENE...

  • Bondo, Kenya

  • Field Enumerator

    • Feb 2016 - Apr 2016
    • Bondo, Kenya

    Conducted interviews to assess participant eligibility, ensuring accurate data collection.Recruited and screened potential participants, ensuring suitability for research.Verified and updated contact information, maintaining data accuracy.

• 

  Uniform Distributors Limited

  • Nairobi, Kenya

  • Sales Executive

    • Dec 2015 - Jan 2016
    • Nairobi, Kenya

    Provided personalized service to customers, fulfilling their uniform and equipment needs.Demonstrated excellent customer service and an understanding of customer requirements.

• 

  African Migration and Development Policy Centre

  • Narok

  • Research Assistant

    • Aug 2015 - Oct 2015
    • Narok

    Conducted research on host communities and their interactions with guest communities.Utilized qualitative research methods to gather and analyze data.