Client Service Advisor

• Aug 2022 - Present

-Utilise product knowledge and customer protocols to tailor health services for clients as per requirements for more than 25 centres across Australia through the National Support Centre. - Contribute to >99% service grading and <5% abandonment figure for customer booking and support. - Manage client profiles and bookings database in two different Patient Management Softwares and integrate invoicing and payments across both platforms. -Utilise product knowledge and customer protocols to tailor health services for clients as per requirements for more than 25 centres across Australia through the National Support Centre. - Contribute to >99% service grading and <5% abandonment figure for customer booking and support. - Manage client profiles and bookings database in two different Patient Management Softwares and integrate invoicing and payments across both platforms.

Business Practicum

• Jun 2023 - Jul 2023

Marketing Intern

• Mar 2023 - May 2023

-Conducted research for launching a highly customised B2B ABM Campaign for 14 key accounts for the company. - Assisted in organising a nationwide webinar with over 45% attendance and engagement rate, resulting in a rise in qualified leads and followed it up for a sales follow up plan with custom Outreach sequences. - Managed leads on Dynamics CRM Software, edits for the Global Leadership Forecast AUS/NZ Report and LinkedIn posts and ad ideas. -Conducted research for launching a highly customised B2B ABM Campaign for 14 key accounts for the company. - Assisted in organising a nationwide webinar with over 45% attendance and engagement rate, resulting in a rise in qualified leads and followed it up for a sales follow up plan with custom Outreach sequences. - Managed leads on Dynamics CRM Software, edits for the Global Leadership Forecast AUS/NZ Report and LinkedIn posts and ad ideas.

Event Coordinator

• Jul 2022 - Mar 2023

Media and Communications Ambassador, Expo 2020

• Sep 2021 - Mar 2022

-Monitored and moderated DP World's internal and external media platforms, including social and digital media for DP World Flow Pavilion at Expo 2020. -Engaged with DP World's media partner, CNN and worked closely with Digital and Communications agency, Edelman, in the execution of Expo 2020 communications strategy. -Collaborated with senior management on multiple functions like content creation, media engagement and optimizing visitor experiences resulting in an average of 160k+ visitors at the Pavilion every month. Show less

Marketing and Sales Intern (Nesternship)

• Sep 2020 - Sep 2020

- Completed the self led project “Making Merchandising Drives Bigger and More Efficient for Secondary Sales Force” in the Organised Trade Business Unit. - Identified the current problems in the execution of merchandising drives and presented a reflection of current strategies through surveys. - Introduced solutions to identified problems and brought out three completely new additions to make merchandising drives for Nestle products better and more engaging. - Completed the self led project “Making Merchandising Drives Bigger and More Efficient for Secondary Sales Force” in the Organised Trade Business Unit. - Identified the current problems in the execution of merchandising drives and presented a reflection of current strategies through surveys. - Introduced solutions to identified problems and brought out three completely new additions to make merchandising drives for Nestle products better and more engaging.

Corporate Strategy and Marketing Intern

• May 2020 - Jul 2020

- Executed strategies for expansion of the company's network online and worked on a fintech B2B payments project directly supervised by the CEO. - Formulated a 10 point report​ ​for change in strategies in portfolio marketing at the company and worked on a new approach for branding. - Developed a price modeling strategy and initiated market research for creating a new perspective on services offered under business consulting. - Executed strategies for expansion of the company's network online and worked on a fintech B2B payments project directly supervised by the CEO. - Formulated a 10 point report​ ​for change in strategies in portfolio marketing at the company and worked on a new approach for branding. - Developed a price modeling strategy and initiated market research for creating a new perspective on services offered under business consulting.

Digital Marketing Intern

• Oct 2019 - Dec 2019

- Analysed the market and conducted research to create a database for comparing admission criteria of 2500 Business Schools in more than 70 countries to generate new leads for collaboration thereby increasing the company’s reach by 75%. - Conducted situational and competitor analysis to create a report for proposing solutions and bringing about changes to existing services. - Analysed the market and conducted research to create a database for comparing admission criteria of 2500 Business Schools in more than 70 countries to generate new leads for collaboration thereby increasing the company’s reach by 75%. - Conducted situational and competitor analysis to create a report for proposing solutions and bringing about changes to existing services.

Business Growth Intern

• Oct 2019 - Nov 2019

- Collaborated directly with the co-founder for creating social media presence of Whisttler and generating an interconnected network of online influencers. - Identified a new growth strategy by looking at present and potential products in the current market and generated a database with over 2000 new leads. - Successfully strategized a 33% increase in the sign-up of social media influencers thereby generating a network of influencers for Whisttler. - Collaborated directly with the co-founder for creating social media presence of Whisttler and generating an interconnected network of online influencers. - Identified a new growth strategy by looking at present and potential products in the current market and generated a database with over 2000 new leads. - Successfully strategized a 33% increase in the sign-up of social media influencers thereby generating a network of influencers for Whisttler.

Marketing Intern

• Sep 2019 - Oct 2019

- Implemented the marketing campaign and presented the sales pitch for advertisements. - Contributed to 20% increase in advertisement booking on the website by achieving 105% of target number of customer contacts (90 per week) and 182% of target interaction depth(15 minutes per customer). - Generated a database with over 3000 entries and analyzed the existing feedback to improve the campaign. - Implemented the marketing campaign and presented the sales pitch for advertisements. - Contributed to 20% increase in advertisement booking on the website by achieving 105% of target number of customer contacts (90 per week) and 182% of target interaction depth(15 minutes per customer). - Generated a database with over 3000 entries and analyzed the existing feedback to improve the campaign.