Experience

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  The Adecco Group

  • Switzerland
  • Human Resources Services
  • 700 & Above Employee

  • IT Governance Manager - IT Front Office & Technology

    • Jan 2023 - Present

  • IT Governance - IT Sales & Marketing

    • Feb 2022 - Dec 2022

  • Deployment Manager - Global Marketing & Candidate Solutions

    • Jul 2020 - Nov 2022

  • Global Rollout Project Implementation Manager - Digital Operations, MarTech

    • Jan 2018 - Jul 2020

    • Project manages the on time / on budget rollout of websites on the latest Adecco web platform (Sitecore 9 with updated branding)• Leads project activities across functional teams consisting of both internal & external resources.• Acts as account manager/representative for CMS “legacy” platform for 18 countries to ensure continued support and communications during current period of transformation.• Continues to project manage new releases and business acceptance testing on the “legacy” website platform.

  • Global Rollout Project Manager - CMS/CIS, IT Marketing and Communication

    • May 2014 - Jan 2018

    • Defined the website rollout process as part of an overall multi product, integrated solution of services.• Project managed the rollout of integrated websites & stand-alone websites according to strategic roadmap.• Acted as account manager for assigned countries/regions to ensure continuous go live support for issues, enhancements and KPIs.• Provided stakeholder communications for platform releases, upgrades and support.• Coordinated and ran the business acceptance tests with all countries for platform enhancements and procured all signoffs.

  • Project Manager - Global Web Platform

    • Dec 2010 - May 2014

    Responsible for coordinating on time delivery of multiple concurrent website and mobile app launches, new feature updates and website platform updates via resource management and project scheduling Successfully project managed 30+ country websites rollouts & 10 platform upgradesLed the project team - internal & external resources – to deliver the project objectives and ensure on time deliverables.Designed and implemented the framework for websites rolloutsCoordinated business acceptance testing (BAT) and communications for platform upgrade releases

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  Man Investments

  • United Kingdom
  • Investment Management
  • 700 & Above Employee

  • Web operations & support manager, eCommerce

    • 2007 - 2010

    Established and developed the Web operations & support team to manage the day to day running of the company's websites.Coordinated the daily operations & management of the company's various websites including: 1st line user support (internal/external clients)website operations monitoringaccount administration and securityissue resolutionDefined and prioritised development requirements for website monitoring, process automation development and defect fixes Project managed development activities for website operations requirementsReviewed new development requirements, participated in testing as required and approved release activitiesOrganised and provided tailored website training for internal users onsite and across regional officesCompiled web user support and issue resolution metrics and statistics

  • Digital Services Team Leader, eMarketing

    • Jan 2001 - Jan 2007

    Liaised with business units, stakeholders and external consultants to develop or assist with developing website enhancementsReviewed and approved solution specifications for new development and defect fixes.Defined and participated in quality assurance and acceptance tests. Planned and scheduled development releasesMaintained monitoring and control processesDrafted and reviewed website content and communications while assisting with content management activities.Provided troubleshooting support for operational and process issues

  • Data services Administrator

    • Jan 2000 - Jan 2001

    Managed and maintained the CRM and Investor registrar databasesCoordinated database enhancement development and participated in testingDeveloped marketing reports and statistical information for Sales & Marketing teamsTrained new staff on database use

  • Marketing data & website Administrator

    • Jan 1998 - Jan 2000

    Maintained and updateed the website while coordinating website development issuesLed the website steering committeePrepared, reviewed and distributed monthly trading reports for investment productsManaged/maintained the CRM database and coordinate database enhancements

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  Zurich Consular Agency/Zurich America Center

  • Volunteer

    • Jan 1997 - Jan 1998
• 

  NationsBanc Services Company (now Bank of America)

  • Project Analyst, Management Associate Training program

    • Jan 1993 - Jan 1995

    Deposits processing & operations core team and Time deposits core team (CDs & IRAs)

• 

  American Defense Preparedness Association

  • Assistant Conference Coordinator

    • Jan 1989 - Jan 1992

    National Association of Counties - An association representing county governments in the US

• 

  National Association of Counties

  • Administrative Assistant, Health & Human Services Lobbyists

    • Jan 1988 - Jan 1989
• 

  Phoenix Communication Ltd - A public relations ...

  • Public relations intern

    • Jan 1987 - Jan 1988