Experience

University of Washington Foster School of Business Technology Management MBA

• Program Coordinator

  • Oct 2021 - Present

  Events: • Research & manage event communications, venues, contracts, and event logistics for exceptional experience • Plan and execute a variety of student and alumni events including end of quarter celebrations, grad dinner, orientation, immersion, golf tournament, summer picnic, etc. • Manage budget of $215K - track expenses, quarterly reporting, reconcile, and project future expenses Marketing: • Writing blogs and social media posts that support recruiting and marketing. Topics include events, activities, alumni and student profiles. Class execution: • Point of contact for classroom tech support • Oversee and manage classroom support staff: weekly meetings, create work schedule and schedule training. • Coordination of faculty day to day operations, prepare and course materials or signage for classes. • Parking and room reservations at Paccar/Founders Hall Operations: • Point of contact for EEC facilities, and usage of department vehicle • Maintain and order kitchen supplies, snacks, beverages, and ice cream. • Order office supplies for the program Student Services: • Provide back-up support for Director and Assistant Director, Operations and Student Services



Lumen Field (First & Goal, Inc.)

• Game Day Event staff

  • Jun 2017 - Aug 2022

  • Observe and capture user experience data critical to providing efficient services and customer satisfaction. • Monitor and evaluate customer experience, customer journey and wayfinding through stadium entrances, food and beverage access points, resulting in qualitative and analytic reporting to senior leadership and management. • Observe and capture user experience data critical to providing efficient services and customer satisfaction. • Monitor and evaluate customer experience, customer journey and wayfinding through stadium entrances, food and beverage access points, resulting in qualitative and analytic reporting to senior leadership and management.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Financial Center Manager

  • Dec 2018 - Aug 2021

  • Primary responsible party for Center operations.• Managed Center employee team through team coaching, individual performance mentoring, and performance evaluation in order to meet Financial Center Goals and establish mitigation plans.• Managed Financial Center workforce though investment in talent pool, hiring and training new employees. • Implemented enterprise approved solutions, policy and procedures, frequently through education of regulator practice and policy.• Ensured day-to-day activities complied with standards by observing and coach teammates in customer service, operational procedures, transaction accuracy and client engagement• Recognized as a top performer in the Q3 2018

• Financial Center Assistant Manager

  • Jul 2014 - Dec 2018

  • Adhered to policies and procedures through education of regulatory policies, employee and client safety procedures and serviced delivery guidelines.• Ensured day-to-day activities complied with regulatory standards by coaching teammates in customer service, operational procedures, transaction accuracy and client engagement. • Drove financial center success through operational activities as demonstrated in 3 internal audits of 100%



Eddie Bauer

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2013 - Jul 2014

  • Responsible for logistics and store operations. Served as point person for new POS register system roll out.• Facilitated standard operating procedure and compliance communications.• Developed and executed training plans for associates and junior managers.

• Assistant Store Manager

  • Feb 2012 - Aug 2013

  - Directly responsible for logistics and operations within the store.- Develop and execute training plans for associates and junior managers.- Create an enjoyable environment to shop by providing legendary customer service.

• Associate Sales Leader

  • Sep 2009 - Feb 2012

  - Worked closely with management team to drive store results.- Coached associates on strategies and behaviors to successfully meet and exceed company goals.

• Sales Associate

  • Sep 2008 - Sep 2009


Seattle Storm
• United States
• Spectator Sports
• 1 - 100 Employee
• Ticket Sales Associate

  • Apr 2010 - Sep 2010


FC Gold Pride

• Spectator Sports
• 1 - 100 Employee

• Ticket Sales Intern

  • May 2009 - Aug 2009

  - Assist account executives with daily tasks ranging from compiling and processing data, organizing sales materials for game days, and creating and mass producing fliers for sales initiatives. - Directed and supervised other interns in stuffing game day programs with flyers promoting different sales initiatives. - Organized set up and tear down of sales materials on game days. At games, worked in season ticket holder tent, addressing questions and selling season tickets. - Served as ticket seller and point of contact for VIP Will Call on game days.



University of the Pacific Athletic Dept

• Undergraduate Intern for Athletic Media Relations

  • Jan 2009 - May 2009

  - Serve as media contact for the women’s water polo team. Attend home games, write game notes, recap stories and design and publish game day rosters. - Update athlete biographies on the Athletics web site, and proofread game notes and media guides. - Served as secondary media contact when Pacific hosted inaugural Big West Conference Women’s Water Polo tournament. Designed program and game day count downs for tournament. Served as Public Address Announcer for all games. - Assist Director and Assistant Director of Athletic Media Relations with tasks in the office.