Experience

Backam Group
• Australia
• Staffing and Recruiting
• 1 - 100 Employee
• Business Development Manager

  • May 2023 - Present

Fuel Screening Australia
• Managing Director

  • Aug 2015 - May 2023


Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Major Incident Manager

  • Nov 2010 - Dec 2014

  Managing all High Severity and Critical Incidents across the Global Services – ISM business unit ensuring customer SLA’s are met and ensuring High Profile services are restored in the most time affective manner. This includes but not limited to customers such as CBA, Qantas, Medibank, Australia Post, Origin Energy, Linfox, DHS, Customs and multiple other customers.Providing communications to Telstra Internal and External Stakeholders about current Major Incidents, These communications are sent up to CEO level.Running Technical bridges, driving resolution of incidents by prioritising technical staff and ensuring focus on the task at handUsing Vendor management skills to ensure Telstra Vendors are providing the best possible response to a major incidentActing as an escalation point within the Global Services Business unit. Show less

• Service Desk

  • Mar 2009 - Nov 2010

  L1/L2 Helpdesk Support across Qantas, Australia Post and MedibankProviding end user support for all Qantas AcquisitionsTicket Logging Desktop SupportNetwork SupportVOIP Support