Ludy Reyna
Director Call Center Operations at Railbookers Group- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Caroline Salle Descambs
I worked with Ludy for several year and she was my key contact when managing strategic projects impacting our customer experience. She is process oriented but also extremely creative when we needed to think out of the box. She is a huge source of
LinkedIn User
Ludy successfully combines a deep knowledge of the Customer Service and a global view of goals pursued by the business. That gives her ability to think ahead and implement quick yet effective solutions. She is a great person to work with, respected by everyone.
Caroline Salle Descambs
I worked with Ludy for several year and she was my key contact when managing strategic projects impacting our customer experience. She is process oriented but also extremely creative when we needed to think out of the box. She is a huge source of
LinkedIn User
Ludy successfully combines a deep knowledge of the Customer Service and a global view of goals pursued by the business. That gives her ability to think ahead and implement quick yet effective solutions. She is a great person to work with, respected by everyone.
Caroline Salle Descambs
I worked with Ludy for several year and she was my key contact when managing strategic projects impacting our customer experience. She is process oriented but also extremely creative when we needed to think out of the box. She is a huge source of
LinkedIn User
Ludy successfully combines a deep knowledge of the Customer Service and a global view of goals pursued by the business. That gives her ability to think ahead and implement quick yet effective solutions. She is a great person to work with, respected by everyone.
Caroline Salle Descambs
I worked with Ludy for several year and she was my key contact when managing strategic projects impacting our customer experience. She is process oriented but also extremely creative when we needed to think out of the box. She is a huge source of
LinkedIn User
Ludy successfully combines a deep knowledge of the Customer Service and a global view of goals pursued by the business. That gives her ability to think ahead and implement quick yet effective solutions. She is a great person to work with, respected by everyone.
Experience
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Railbookers Group
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United States
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Travel Arrangements
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1 - 100 Employee
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Director Call Center Operations
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Jul 2021 - Present
At Railbookers Group, home of Amtrak Vacations, Railbookers, and Yankee Holidays, we take the complexity out of rail travel. With the largest selection of independent rail vacations, our highly trained Rail Experts take the complexity out of rail travel for our Travel Advisors and guests worldwide. Travelers can customize any of our travel experiences to the most sought-after destinations throughout the world, famous train routes and luxury trains to five-star hotels, sightseeing and dining experiences. Book and travel today or to two years from now, we go to any destination for any length of time – if the train goes there, so do we. Show less
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Vacations By Rail
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United States
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Leisure, Travel & Tourism
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1 - 100 Employee
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Sales Manager
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May 2021 - Jun 2021
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Spring-Green Lawn Care
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United States
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Facilities Services
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1 - 100 Employee
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Call Center Operations Manager
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Jan 2020 - May 2021
Management of Call Center. Responsibilities include: hire, train, prepare and motivate staff members to provide excellent service to customers. Set objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers. Management of Call Center. Responsibilities include: hire, train, prepare and motivate staff members to provide excellent service to customers. Set objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers.
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Rail Europe
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France
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Leisure, Travel & Tourism
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100 - 200 Employee
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Managed Global Operations
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2002 - 2019
OVERVIEW: Oversee 8 direct reports with 175 employees in 7 countries in areas of Customer Care Center, Groups, Customer Relations, Fulfillment, and Training. Set operations at world class level at Rail Europe, establishing a global network across all continents and supporting customer satisfaction. Responsible for customer satisfaction, staff productivity, processes, motivation, coaching of staff and overall budget. OVERVIEW: Oversee 8 direct reports with 175 employees in 7 countries in areas of Customer Care Center, Groups, Customer Relations, Fulfillment, and Training. Set operations at world class level at Rail Europe, establishing a global network across all continents and supporting customer satisfaction. Responsible for customer satisfaction, staff productivity, processes, motivation, coaching of staff and overall budget.
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Education
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Universidad Regiomontana, A.C.
Undergraduate Studies at the Baccalaureate Level, Tourism and Travel Services Management -
Catherine College, Chicago, IL
Diploma, Tourism and Travel Services Management -
2019 - 2019
Elgin Community College
Certificate, Project Management -
2019 - 2019
Management and Information Technology Solutions
Lean Six Sigma - Green Belt -
2019 - 2019
Mangement and Information Technology Solutions
Cetified Manager of Quality and Organizational Excellence
Community
