Experience

Polar Power Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Director, Customer Support

  • Aug 2018 - Present

• Key Account Executive

  • May 2013 - Aug 2018

  Lucie joined Polar Power in 2013 bringing over 20 years of professional experience, primarily in consultative sales and building customer service departments internationally. As the Account Executive for Telecom clients, she managed the key accounts from pre-sales consulting to post-sales support. Contributing in the evolution to the next generation of networks, Lucie is committed to providing quality solutions and excelling service expectations.She moved to Europe in the late 1990s, and continued a path increasingly focused on the telecommunication industry, including Bay Networks and then Nortel Networks in France. She was instrumental in the transition from a direct support model to channel partners under the new SLAs to continue supporting the client base throughout EMEA.She returned to a sales and support role when joining Polar after stepping back from her consulting work when returning to the U.S.Lucie also helped startups providing services primarily to telco operators. Resolving service and support issues are her specialty, ensuring customer retention. She also consulted on special projects for software development, training, marketing, and advertising solutions.She entered the technical world at a networking hardware and software manufacturer focused on North American markets, where she excelled in sales. Eager for a challenge and driven by a desire to understand the products and technology, she trained in the engineering department. The company grew to include EMEA and her consultative approach, coupled with passion for customer service, made her instrumental in building teams of engineers abroad. She hired, trained, and mentored Support Engineers and traveled extensively to put support programs in place.She earned her Bachelor’s Degree in Sociology and Comparative Cultural Studies at Trinity College.Lucie is passionate about her telecom clients, ensuring both primary and backup sites are always ready and powered up. Show less



Juliet Media International

• Associate Event Coordinator

  • Aug 2014 - Oct 2014

  Promotion of Juliet Media Summits Promotion of Juliet Media Summits



Juliet International Limited

• Global Sales & Marketing Manager

  • Mar 2010 - Apr 2013

  Offered effective advertising solutions to recruiters in the telecom industry. Managed CareersXO, the largest globally syndicated network of Telecom and Media Job Boards. In partnership with leading telecom sites: Informa's Telecoms.com; TM Forum's TMForum.org ; TelecomAsia.net and TelecomsEMEA,net from Questex Media; and TelcoProfessionals.com, a business network. Offered effective advertising solutions to recruiters in the telecom industry. Managed CareersXO, the largest globally syndicated network of Telecom and Media Job Boards. In partnership with leading telecom sites: Informa's Telecoms.com; TM Forum's TMForum.org ; TelecomAsia.net and TelecomsEMEA,net from Questex Media; and TelcoProfessionals.com, a business network.



Daclem Solutions

• Telecommunications
• 1 - 100 Employee

• Sales and Business Development

  • 2006 - 2009

  Daclem Solutions was a startup integrator & operator of Triple Play Solutions for the Hospitality market. They also assisted companies expanding into the European market Daclem Solutions was a startup integrator & operator of Triple Play Solutions for the Hospitality market. They also assisted companies expanding into the European market



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • 2004 - 2006

  Developed travel reservation websites Tested and deployed sites Managed Technical Support Hotline Developed travel reservation websites Tested and deployed sites Managed Technical Support Hotline



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Evolution from Technical Support to Customer/Channel Service Management

  • Feb 1999 - 2004

  Began as Technical Support Engineer EMEA Participated in creation of Service Care Management, a quality management team, acting as a central point of contact to solve issues between Sales, Technical teams and Customers. Finally, Channel Operations and Service Business and Customer Support Prime: The focus on Channel Partners was due to Nortel's sales and delivery transformation. I was involved in improving service at all levels through a proactive approach when possible, and restore communication among all involved players when issues arose. Show less



Cabletron Systems

• Computer Networking Products
• 1 - 100 Employee

• Technical Support Engineer / Sales Development Rep

  • 1996 - 1999

  Began as Sales Development Representative for Eastern Canada Evolved into Technical Support Engineer for EMEA Became primary contact for French customers and led creation of European Support Team Began as Sales Development Representative for Eastern Canada Evolved into Technical Support Engineer for EMEA Became primary contact for French customers and led creation of European Support Team