Experience

Groupe Philibert
• Transportation/Trucking/Railroad
• 100 - 200 Employee
• River Cruise - Land Operations Coordinator

  • Jul 2022 - Present


noyoco

• Design
• 1 - 100 Employee

• Retail Sales Corner Manager

  • Sep 2021 - Jun 2022

  Lyon, Auvergne-Rhône-Alpes, France - 1M€/annual turnover. Development of a customer portfolio in Lyon. - 250+ convinced private customers. - Visual merchandising, presentation of materials and weaves, awareness of eco-responsible clothing. Stock management and restocking. - Prospecting for the development of the brand. - Assistant wholesale Manager Pitti Uomo 2022



Casa SSGOBN

• Transition period

  • 2020 - 2021

  - Pruning - Brushwood clearing - Planting new fruit trees - Maintenance of gardens



Yoopies

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Care Specialist, Sales & Partnership

  • 2018 - 2020

  Ville de Paris, Île-de-France, France - Key account manager with a portfolio of 100 clients. - Conversion rate of 20% of calls received. - Customer satisfaction: +2 points Trustpilot indicator. - Development of customer loyalty. - Sourcing and qualification of new BtoC and key account customers. - Training of new team members.



Liven up

• France
• Travel Arrangements
• 1 - 100 Employee

• Quadrilingual Tour Guide and Interpreter

  • 2014 - 2017

  Monaco - Accompaniment of international luxury clients. Partnership with hotels: Hotel Hermitage Monte-Carlo ***** / Hotel Metropole Monte-Carlo ***** / Hotel Monte-Carlo Bay **** / Hotel Martinez Cannes ***** / Hotel Carlton Cannes ***** / Hotel Palais de la Méditerrannée Nice *****. - Organisation of personalized tours in France and Italy (logistics, reservations, events, cultural and natural sites...).



Intercruises Shoreside and Port Services

• Spain
• Travel Arrangements
• 700 & Above Employee

• Guest Services Agent

  • 2013 - 2014

  Monaco - Reception, information and advice to cruise customers.



Avis Budget Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Rental Sales Agent

  • 2011 - 2012

  Nice Airport - Setting up and monitoring contracts (>500 departures/day during summer) - Sale of additional services : 90% conversion rate



La Malmaison Nice Hotel

• Receptionist - Assistant Manager

  • 2010 - 2011

  Nice, France - Financial and budgetary follow-up: yield management (ASP+5%) ans financial KPI (turnover +40%). - Organisation of schedules for a team of 10 people. - Reception and advice to customers